Enterprise Rent-A-Car

We ALWAYS use Enterprise for our rentals. We have never had issues with picking up or dropping off. Always the best customer service. We even get upgrades for free when they don’t have the car available that we want. One time they upgraded us just because the car we chose wasn’t cleaned up yet and they didn’t want us to wait for the car! Add in the points we get on their loyalty program and we will be Enterprise «family» for life! We will always rent from the Franklin Road location — you’ll get the best service from the best employees!

The guys at Franklin really took good care of me. I got a great rate online, then they extended it at the same rate when I needed more time and they let me swap into a new vehicle simply because I wanted to try different models. Thank guys!

Always the best customer service here! They are prompt with both picking you up and dropping you off for your rentals. Of all the Enterprise locations this is my go to place!
I have been using them for the last 8 years, give them a try and see for yourself.

Awesome service. Friendly staff. I have had 3 long term rentals here and love the service! They are fabulous!

I rent regularly from this location for work. The customer service is FANTASTIC, the cars are clean and always ready as soon as I get there. The best thing about this location are the people because they all go out of their way to make sure my experience is positive each and every time I go in there!

I rented a car here and I forgot my Rayban eyeglasses in the car after I returned it. I called them first thing in the morning, but they had already rented the car out. Even with that, they reached out to the new renters, went to their house, and picked up the glasses for me. Definitely 5 star customer service!

Rude woman on the phone, hung up on me. I suggested that I’d be returning the car and needing a ride downtown to AVIS to rent for another week. The car STUNK of smoke, not just tobacco. Brandon at the counter was nice though, so they get a second star.

I drove out to the West Sacramento area on an early Tuesday morning for some work to be performed on my Honda Element. After an initial assessment, my car was going to have to stay @ the shop for a couple of days hence the reason I’m here… The shop’s owner called Enterprise and scheduled a pick up for me once we were done going over the work detail for the Honda.
Enterprise —
Within 20 minutes, the Enterprise driver was @ the shop picking me up… «We’ll come pick you up,» and they did. — Say hello to Rakesh! (Pronounced: Rah-​kish)
Photo —
Total drive time to Enterprise from the shop was about 20 minutes but felt like a 60 minute bus ride, the driver would NOT shut the hell up… ‘And don’t get me started on the smell. It smelled like I was taking public transit with a bus load of transients after mud wrestling at a pig farm… I think I threw up a little in my mouth. I’M KIDDING! Rakesh, the driver was actually super guh’roovie cool. (There was no bad smell… ‘BUT his breath! I’M STILL KIDDING!!) Rakesh was actually really nice, personable, and friendly.
Rakesh made for great «talking story,» as we say back in Hawai’i. The conversation was easy and flowed smoothly. I asked him one of my basic questions that I ask most people in an area that I’m relatively new to, «So, where’s a good place to eat?» I know I have Unilocal*to help light the way to the nearest restaurant but that’s always secondary whenever I have an actual person in front of me that I can talk with. Rakesh gave me a few recommendations which I made note of. Needless to say that I went with none of his suggestions and just like me, «Did what I wanted… ‘And it was AWESOME!»
Pooja Indian Restaurant —
Upon checking in, Darrell helped me out @ the counter and it went as smooth as it could’ve. Within 15 minutes, we were at the car and he was handing me the keys, «Easy puh-​cheesy!»
Photo —
The red, 2015, Ford Focus came equipped with a rear view camera which I thought was pretty cool… I think I drove in reverse as much as I did forward. (Fancy.)
Photo —
I don’t drive out to the West Sacramento area too often not because it’s ghetto, I only make the trip to pick for drugs every 2 – 3 months. But seriously, I wish I had more reasons to travel out to the Sacramento area due to the eclectic/​diverse restaurant options as well as the overall community. I’m presently residing in Solano County, more specifically the Vacaville/​Fairfield area. (Yes, and that is why I drink… ‘Profusely, like most of the people here. In addition to over indulging in fast food.)
**Fast forwards two days
As I pulled into the Enterprise parking lot to return the car, I was immediately flagged down by the lot security who directed me to a designated area for returning rentals.
«Jazz hands» —
I have to give this guy credit, he had me land the Ford Focus with such earnestness and concentration… ‘That I could not help but laugh. After all I wasn’t landing the Millennium Falcon on Cloud City, it’s just a little red, Ford. — Thank you security guy, you just made my day.
«Ford Focus, you are clear to land.» —
When I walked into the building, Darrell and Rakesh recognized me, both were as professional, friendly and courteous as they were when I first picked up the rental.
Overall, very good experience. (It was a HUGE plus that no one noticed the big @ss dent in the right rear bumper from when I backed over a little old man. I’m joking, it was an elderly old lady but the good news is her dog survived.)
— Big Aloha!
Food: n/​a
Ambiance: 3
Service: 5
Value: 4+

Superior customer service, upgrade to a nicer car and they picked me up at the auto body shop and I .was able to leave the rental at the auto body shop for them to pick up. Really easy service to work with and everyone was very friendly. Thank you

They really deserve no stars. Very rude employees. Car not ready AS PROMISED. I was shocked at how nasty and rude these people were. Very unprofessional. I will never again rent from ENTERPRISE.

Location: SCARY –1 star
Vehicle I received: Smoker’s Paradise 0 stars
Service: Excellent 4 stars
I had to rent unexpectedly when my car had to stay overnight at dealership for service. They have a partnership with this car rental location, who came & picked me up & brought me to the rental
location. I didn’t feel comfortable at the location, it’s is a very rough area, at least they have a guard onsite for safety.
I wanted the best value car, so I expected it to be small & powerless– but the smoke smell was horrible. At least they could have disclosed the smoke smell and given me a chance to opt out to pay more for a non smoking vehicle.
All staff was courteous, efficient, professionally dressed, knowledgable, including the shuttle drivers. No complaints, they all deserve to be working somewhere more glamorous than near skid row!

Consistent, good service is so important. The employee who helped me at the time of pick up was great. When calling to add more days (giving enterprise more business) the phone service was short and rude, both times.

The staff members that picked me up were fantastic and were very professional. The rep that help me with the car was good, but did not explain the contract on the exact time the car is due to return back. I contacted a rep (not the same person) she stated I have until the next morning to turn the vehicle in. I appreciate the communication, I was very happy. Also it would be nice to get better deals on car rentals, I am planning to rent more vehicles and one of the other companies I am comparing if AVIS.

So this past week, I’ve rented a vehicle (elentra) do to mines being in the shop. I know it was a lady minute on Thursday afternoon but the vehicle that was given to me was horrible. There were major scratches on the front end of the bumper. Minor scratches around the rest of the car. I made sure the man that was helping me out took note of that so I wouldn’t be in trouble for it. Unfortunately, i should of checked the rest of the car like a mechanic. When i drove the car on the fwy about 70mph, bottom if the front bumper viberated as if it was going to fall off. On top of that, i found stains in the back seat like someone spilled coffee. To make things worse, there was no windshield fluid to clean the damn windows. I have rented here before but i have not had so much trouble with one car. When i turned in the car, i was told sorry and that a car only gets detail for serious stuff like vomit. I guess I won’t be using Enterprise again. The least the manager could of did was given me a discount of one day of rental off for the inconvenience. I wonder if they even cleaned or check the car before handing me the keys? Someone probably just dropped it off as i was pulling in.

Good service, but they had the wrong vehicle so I had to wait for an hour until I got the correct one; but otherwise, could not complain.

Getting into a car accident is bad enough but this place made it so much worse. They picked me up at the auto repair shop and Daryl helped me he explained the contract to me as we reviewed it and I signed. I opted in on the damage waiver and was verbally told it would be 16.99. Adera called me a week later and asked how I would be paying the $ 120 I told her I was told the cost was 16.99. She said its per day didn’t you read the contract. I explains what had transpired and she said you didn’t read it! You should have and now you need to pay. I later called with another question and she spoke to me harshly again. One star for this woman but the rest of the team was great so I gave two. No more since they employ her

I have been coming to this location regularly for the past several months. The staff are friendly and knowledgeable. They also work with you when you aren’t satisfied with a car. I got into a minor accident and they switched the car out for me pretty easily. When a car that I wanted wasn’t available, the staff called different locations to grab the one I wanted. They went the extra mile and it has given me a great experience!

I had a need to rent a car when mine was going to be in the shop for some repairs, a very nice young man by the name of Joshua came to pick me up. He was polite and personable with a friendly smile. although it turns out the rental center was literally 1 block from the auto shop, he made no fuse in coming to pick me up even mentioned they would be happy to do the same service when I dropped the car off. Josh is also the employee who rented me the car. He again was very courteous and pleasant. I value good customer service and appreciate the pleasant and friendly service I received from Josh. I will absolutely recommend and mention to my friends and family the great service and wonderfully pleasant employee named Joshua at Enterprise on Franklin Blvd. I will absolutely return to this store in the future when needed. Thank you Josh.

have to admit I thought it was going to be so-​so service at best because of the neighborhood. these guys were great. not anal, not sticklers, willing to work with you and above all, with great service.
I’ll be renting from here again.
thanks guys

³⁄₂₂ and 3÷25÷14
Always great and very professional staff! The surrounding area is in the hood so watch yourself!
Great experience every time we have used this place when I am in town and we are doing a road trip! Great deals and rates!