Energy Resolutions

Energy Resolutions gets a big «thumbs up» from my family. ERI was out in front of – and a big leader in – the solar/​alternative energy business and they led the way in providing Sacramento-​area clients access to largely unknown and under-​utilized rebate programs through PGE and SMUD.
Mike and Kay Newsom are the engine driving ERI and they bring their clients decades of experience in several trades: solar, conventional HVAC systems and general construction. Most recently, ERI installed in my 100-​year-​old East Sac bungalow a state of the art conventional HVAC system, with all new vapor barriers, insulation and ductwork at a price far better than any other tradesman I spoke to. They also figured out a ductless, very efficient «split-​system» for a garage conversion we did in our property. The work was done beautifully and ERI’s guys were polite and clean. Very impressive..

A few years ago, we needed to replace a rusty, old heating and air unit, so we called Energy Resolutions. Their employees made us feel comfortable, they were prompt, and they answered all of our questions to our satisfaction.
I don’t remember everything they did, it’s been a few years, and they did several things for us, including sealing stuff in our attic, but I remember we took advantage of some rebates through SMUD, so our project was very affordable. It was suggested we install a unit that was a bit larger than what our home needed. Since we were using rebates, we went ahead. We have not regretted it for a second!
Energy Resolutions helped us reduce our SMUD bill by 50%!! Not 20 or 30%, which would still be nice, but a staggering 50%!! We are using less energy now, which helps the planet, and we are saving money.
Please call them and see what they can do for you!

Zero stars are deserved.
This company was participating in a program through SMUD. The SMUD program had an end date of December 19, 2014, which provided a home energy evaluation at no cost to the customer (as SMUD was paying ER after the report signed by customer and submitted to SMUD. – probably rate payer funds or ARRA funds). Good deal for the customer I’d say.
Too bad ER couldn’t get much of anything right. Especially the scheduling, which was in error twice: once for the eval and then for the follow-​up report. Finally got the eval completed and, as an informed consumer, was interested to receive the report. My husband took off early from work on the day scheduled to review the report, only to find out ER had the appointment down for the next day. Well that was a no-​go as that was NEVER a good day for us.
Since the program was ending soon, I told them to send me the report and they never did, even after following up with them twice. I also contacted SMUDs program director who was going to also send an email and ask them to send us the report.
The SMUD program director was superb, and we both agreed that I’d probably never hear from ER. Basically, since ER missed the boat on the report review and weren’t going to get paid by SMUD, then we were a non-​event to them. To date, we have never heard back from ER despite at least two follow-​up phone calls.
Also, I’m making the assumption that our energy audit wasn’t too bad and didn’t indicate costly improvements for ERs potential profit.
The only bright side of this whole interaction with ER was the gal that did our home evaluation who seemed very knowledgeable and thorough. She completed the eval in a timely manner and was very pleasant.
Once again, I would never recommend Energy Resolutions.

I received a phone call regarding the Home Performance Test on 9÷5÷14. I was a little nervous about the ‘no cost’ evaluation because of the scams out there, but I went ahead and scheduled the appointment. A gentleman came out and performed a test on my entire home which took about 2 hours and then a few days later they brought the results out to us. I was impressed with the analyst who came out and explained the report to us and answered all our questions. He left us with all the information and never asked us for a dime for the test. What a breath of fresh air to have a company do exactly what they promised! Great job guys!

Energy Resolutions is Awesome! From the friendly staff in the office to the techs working hard in the field; I have had a really enjoyable time working with ERI as a whole. I highly recommend Energy Resolutions to my friends and family.

No complaints here. Job went rite on schedule. Great customer service. They were a great help and the rebates helped us out tremendously. Our overall energy usage and bills were drastically cut. Thanks guys

I have had the BEST experience working with this company! The staff is professional, efficient and their communication is great! I refer all of my friends, family and clients to ERI because I know they’ll be taken care of by honest people who aren’t going to take advantage and sell something unnecessary.

Plan on an all day event… They were supposed to be here between 11:30 and 12:00…got a couple calls they were running behind. Then the tech calls and says it is further to the house than he thought and would be another 30 minutes. 50 minutes later he shows up.
This is supposed to take 2 – 3 hours… he has been on it for 2.5 hrs now. I just asked for an update and expected completion time… another 1.5−2 hrs!!! No way… if I thought it was going to be this interruptive I would have never agreed.
I am still not sure where the «hook» is. They are supposed to be doing a free analysis and tell us where improvements can be made. Are they a HAC company? Are they a windows company? They measured each window and I never got a good answer of «why». I am not getting a «warm fuzzy» — It feels like an AMWAY meeting… just waiting for him to draw the circles.
The young guy that showed up was more interested in my computers than doing the work… I had to walk away. We spoke briefly about career prospects but he didn’t like me telling him to go back to school and complete his degree… I avoided telling him he needed to pay more attention to hygiene; his breath would knock a buzzard off a corpse at 10 feet.
This might be a great company, but nothing makes me feel like it right now. I am kicking them out in less than an hour… I have another appointment I have to be at, I never expected this to take until 6:00pm!!! (from a noonish appointment)

Saw them at the Home & Garden show, they said if you signed up for inspection you could spin the wheel for a prize. Signed up, spun wheel and won 80.00. Then they said they bring it when they come out. Then they came out and said they bring it with the results of the tests. Complete Scam !! I WOULD NEVER DO BUSINESS WITH ANYONE SO DISHONEST !!

If this company comes knocking on your door — send them packing. They had good online reviews, no complaints with CSLB or BBB when I first signed on with them near the beginning of the year. I’m guessing that all has changed in the past few months as this company has been unable to deliver on any level of satisfactory customer service in my case and I suspect many others, as well.
Energy Resolution is inept in customer service, lacks communication skills, and is unable to schedule subcontractors at appointed times. My short project has been cursed with a PM who has failed to notify me of the date contractors were arriving; failed to have them show on a date we agreed upon (twice) and has provided less than truthful explanations for the incompetence. At least two stories later we settled on another date and time for the work to be performed. In the most recent round, the subcontractors arrived 6 hours late and were unable to complete the job so the only confidence I have at this point is that several more days will be wasted waiting for someone to show up for an appointment that never got on the books.

I recently had a energy star retrofit and overall the quality seemed to be pretty good and I hope it makes a difference energy cost-​wise. However, the professionalism and customer service of this company just did not meet expectations. I felt like I was the project coordinator. I called time and again to schedule work. As there were many phases of the job, it required a fair amount of coordination. This just didn’t happen. When I didn’t hear from them in 2 or 3 weeks, I would call and they would say something like «I thought that was done» or some other excuse or apology. This happened repeatedly. Overall, the job was spread out over months instead of weeks because I just felt they were in over their head or their staff was ill-​equipped to service the scope of the repairs they were selling.