Elite Acceptance Corporation

I am so dissatisfied with this company and I’ve only have my car for 5 months. I made my first payment and set up ACH to come right out of my account no problem. The second payment comes out of my account, no problem. About 2 weeks later ANNA called me AT WORK stating I had not made my car payment and my insurance wasn’t valid. I explained to her the money came out of my account, and that my insurance was fine and she could verify that herself as I am at work. She said «So, I am going to have to babysit this account I see since you can’t pay your bills on time» I was so angry and again at work so I couldn’t say much. (I work in a very professional setting) I hung up on her. She called back and said the tow truck was on there was to pick up my car. Me, in tears had to tell my boss I have to step out to take care of business, I called my bank and they said the money was received by the company and everything looks fine. I then called my insurance and they also said everything was fine. That wasn’t enough for ANNA. I faxed over my bank statement and insurance paperwork, I also had to double pay that payment so they would take my car even after the bank said it came out. When I called ANNA to make sure she received everything she never answered the phone again. I left 5 messages and still to this day haven’t heard back. She was beyond RUDE and DISRESPECTFUL! If she was an employee of mine or the company I work for I would have fired her a** a long time ago.
Now fast forward!!! My third payment. I called to make the payment over the phone because clearly they are not capable enough to take it out of my account. I had just been paid that day and hadn’t used my card yet. I spoke with SUMMER, who by the way was very nice. She ran my payment twice and it was declined. She verified my address and they had it incorrect (of course they did) she fixed it and it still didn’t work so again! I went to the bank and it showed it coming out my account 3 times (that’s over $ 900) and they still wanted me to pay.) The bank reversed the money and I went in in person and paid my bill and cancelled my ACH.
My fourth payment went great, went in, made a payment, then they tell me I have a late fee from the first payment, um no. You better take that off cause I proved it was fine and I left.
TODAY!!! 5÷28÷15 (I just paid my payment 5÷22÷15) they took my payment out of my account! WHAT WHY THE HECK would you do that??? I called and the lady Sandra didn’t even care, she tried to blame it on summer. Well it’s no summer’s fault that ANNA didn’t cancel the ACH months ago like she was suppose to and why didn’t this happen last time if the wasn’t cancelled. She said well I will have to have Jennifer the office manager call you back by 5pm today.
I can’t wait to have this car paid off and I hope this place goes out of business!!! The boss should do some serious reconsideration of his employees.

The entire office is rude and they have the unmitigated nerve to think they can talk crazy to me and not get it back. I hate this company and they lack professionalism in every way. I can’t wait to be done!

I have to say that this company has to have been the worst loan company EVER. I paid off my car over a month ago and was told as I was standing there that it had been released electronically and that I should be receiving my pink slip in the mail from the DMV in a few weeks to a month. Well that was over a month ago and when I called today to find out what was going on they said that it had been released the day I paid it off (IN CASH) and that I had to call the DMV to find out where it was. After waiting on hold with the DMV I find out that it has not been released to the DMV but that Elite Acceptance is still the lien holder on my car, that is paid off. So I call them back while on the phone still with DMV only to find out that they are trying to cover their butts by saying that they released it electronically today. That is NO EXCUSE. I am LIVID. I will NEVER refer anyone to these people or have anything nice to say. This is NOT the way you do business. You mess up YOU own up to it. You don’t say «well I can’t account for someone else». I am accountable for my coworker and vise versa. Take some classes on how to do your jobs!

I have had my vehicle financed for 2 years with Elite. I don’t have anything bad to say about them. I get my statements on time and I pay on time. My only gripe, and it’s not Elites fault, is that the dealership told me after a year Elite would refinance me. I called and they informed me they don’t do that. I think it’s just a tactic the dealerships use to get you to sign a contract.

I can tell you first of all I don’t like finance companies, they are usually ruthless and unreasonable and rude. This isn’t the case with Elite Acceptance. I’ve been accommodated every step rof the way by them. The only thing they ask is for you to pay on time or within the 10 day grace period. If you are building credit then on time would be best. I had to have a device put on my car, and understood it was because I am an at risk bad credit customer, yet they agreed to help me anyway, if they had not I would have to wait till I saved up ALL the money to buy a vehicle I wanted. They didn’t have online payments at first but remedied that quickly and we could make online payments. I’ve had two times I had to be late on my payment but paid within the 10day grace period after the due date. They never indicated on my credit report those payments were late. The women/​men in the company provide to me GREAT customer service, and I’ve never been disrespected or talked down to. I read some other reviews and I’ve not experienced the negative things they claim. If I need to refinance a car in the future or anyone else I know, good or bad credit I’m going to recommend (and have) other people to use this company.

While the customer service has been kind and made the process easy, the man I initially spoke with (Mark or Mike… can’t remember.) told me I could refinance through Elite in about a year. I contacted them after a year of making on-​time payments, they let me know they don’t refinance. Obviously, dishonesty to get documents processed quickly kind of futzes up their credibility.

After my recent experience I have had a great interaction with Coleen. She def has helped me and was completely understanding given my situation. Thank you, you’ve def made me regain faith in this company.