El Monte RV Rentals

Worst customer service ever. Tried to discuss a concern with a reservation and they were VERY rude and unaccommodating even though they were charging $ 8K for the rental. Wow. I will take my business elsewhere.

The thing they gave us was low quality and cheaply made. The first night one of the beds broke and my daughter fell from it… Likely we were able to fix it and she wasn’t hurt. Many other things were extremely flimsy, water was Leaking, screws were loose. One of the bed was uneven. The people were nice but the rv was in bad condition… They claimed it was 2015 but I have no doubt that’s only the front not the rv itself. The generator had to be 20 years old.

We just returned from our trip and we had a horrible experience. It was dreadful, gross and a complete mess. My husband returned it today and informed the technician of some of our issues/​problems and he said someone MAY call us back regarding a refund. We were forced to purchase liability insurance even though our insurance company said we were completely covered because Lucky Ventures wanted their VIN number on our policy — which is illegal b/​c we are not the owners of it. They would not take a «rider» from our insurance either b/​c it didnt state their VIN number, but they were willing to use the rental contract information.
Our air conditioning went in and out during our 3hr drive in 90 degree weather. When we hooked up to water at KOA, even With the pressure regulator on, the water pipe still detached and flooded everything. Water was pouring out of the bathroom floor for 2 days and we had to just mop it up with towels. After that issue, we were not hooked up to outside water and it still dripped and leaked the entire time. The drawers flew open during driving. The plug ins didn’t work unless hooked up to a power source, even with the generator on. The refrigerator ruined our food and didn’t work all of the time, even when we were «balanced». The slide out was inoperable after the first night. We checked fuses, locks, etc.
We traveled with multiple people that have RVs and have worked on them and they all said the entire thing was a wreck and in poor condition. The $ 416 in rental ended up being $ 645+ once all of the nickel/​diming occurred. We submitted a claim to EL Monte themselves and received a notice we should hear something within 60 days. Kelly — the woman who leases these out just texted and said she’d «look into it» after I sent her our list of issues. Still haven’t heard back.
Thank goodness we had the beautiful great outdoors to enjoy b/​c besides the beds to sleep on outside of the elements, it was junk. They asked why we didn’t call the Support Line and that’s a bit hard when you are camping in an area with no service.

We had a great trip in our C25 RV and the staff was very helpful (bit of chaotic). Everything worked great but the RV was really dirty when we got it. We spend the first night cleaning and it was digusting. On the phone I was told I can use two discounts (AAA and free mileage) but in the end only one could be applied. It would have been helpful to let people know that, in case they want to watch TV, they should bring an antenna cable. Still. the trip in an RV is awesome! Just consider that pick-​up is after 1pm (we got ours at 3pm) and return is before 11am. Return was not a problem… as they

Watch out for the hidden charges, nickle/​dime and cleaning fees. They don’t tell you how much it will cost to clean both the inside AND the outside, so better negotiate that up front or do it yourself. Also, a bit chaotic of an organization.
Condition of the RV was not great either.

My husband, myself, our 2 kids and my folks rented one of the smaller RV to drive to an out of town wedding. We rented it so my husband and I could save money and not have to get a hotel and rental car. The people renting the RVs were really nice but not very informative. A few hours into our 12 hour drive it got hot and the AC didnt work. The kids cried most of the way due to the heat and we were miserable. We couldnt get a hold of road side assistance to figure out the AC until we got to where we were going.
Also the floor was so disgusting– within minutes of being in the RV our feet where so dirty! There was NO way i was going to sleep in that! So we had to get a hotel room after all. I was so upset.
When we return the RV all they said was sorry, so I called and asked what they wanted to do for us. She said she would get back to me and never did– so I called again a week later and she said they would refund us $ 100.
BIG WOOPDY DO when you spent over 1000 not including the hotel room we had to get. Never again would I do that again.

My parents surprised my sister and me by renting an RV for us to use and drive up to our cousin’s wedding in Red Bluff, CA. The best idea my mom could have ever come up with! We were faced with having to transport 300 cupcakes, a large cupcake tier display, a top wedding cake, 6 large containers of butter cream icing, (that had to be stored in a huge ice chest), countless pre made, delicate fondant flowers, 4 adult passengers, a dog, and of course, suitcases with dress clothing that needed to be hung.
The motor home we were issued was just awesome! It was large and spacious with all the modern conveniences! It could sleep 5 people comfortably. There is a private bathroom, shower and wash basin. Cute kitchenette with double sink, propane stove & oven. A microwave, small refrigerator & freezer. A nice stereo system for the radio or CD player. There was also a hook up for TV, but there wasn’t one present. I guess you have to bring your own or maybe rent it additionally. Water heater, air conditioning or heating thermostat controls are all in one easy, accessible location. We could even expand one side of the RV for additional space when parked.
This vehicle was self contained! You could have the lights and appliances on even when the engine wasn’t running which would use about a gallon of gas per hour.
The ride was extremely comfortable and even our fragile cargo survived, through a stretch of bumpy road work. I can’t say more at how much fun using this RV was for the 4 day usage. And I also can’t say how much it cost my parents since they wouldn’t give out that information, but they are certainly in the low income bracket like most of us. So it must have been pretty reasonable for the price of this luxury!
Don’t tell any one, but staying in the motor home was my favorite part of our trip!