Drain Masters

A neighbor of mine referred me to Drain Masters, after being ripped-​off by Dependable Plumbing (Joe Coronado), who did not even fix the problem (roots in my sewer line). I was forced to excavate and expose the pipe myself, since Dependable Joe walked off with my cash after «fixing» the wrong section of the line. Thomas brought in his camera and confirmed that I had dug up the right area. He was impressed with my trench and knew I had already spent way too much cash for nothing, so he replaced the breached section for an incredibly low price. He and his crew were very friendly and knowledgeable and efficient. I am totally impressed and extremely grateful. Drain Masters is the best!

I’m so happy with the work performed. They replaced our water pipes and showers have never been better lol. If I have any future plumbing problems I’ll give them the first call.

I am compelled, once again, to tell you all how truly wonderful this company is. Two years after they last snakes my drain, which theretofore, had needed snaking every six months, it needed it again. Kardele and Thomas came out first thing in the morning, having remembered me from two years ago, and got to work successfully unclogging my drain. They are honest to a fault and employ an integrity I’ve found unmatched in my many experiences of late (you’d know the truth of that statement if you read most of my other reviews). Beyond this terrific service, I believe them to be the last human beings I’ve met in the last decade or so with the capacity for empathy and compassion for others and their blights. They care about their customers. I just adore them and will always use them for my future plumbing needs. You should, too. And if you knew me, I rarely offer such a sincere recommendation. Thanks again, gentlemen! Best in town!

We discovered late last night that our basement was flooded. I contacted ASAP plumbing via email. I’m simply impressed with the owner (Lao) answered my email immediately, came out first thing in the morning and diagnosed the problem and didn’t even charge us for his visit. It turned out that it wasn’t a plumbing issue but rather a sewer issue and immediately referred us to Drain Masters.
I was able to get the owner (Thomas) and his crew (Cordell) from Drain Masters immediately to address our sewer issue. It turned out the sewer backed up was from the city line. They were very informative and became our advocate when we had to deal with the city rep. We’re so grateful and impressed with their service.
I’ll definitely call Drain Masters if I ever have any sewer issues. Highly recommended for anyone who needs honest, informative and thorough service.

Thank you Tom for your assistance with my plumbing. I had a sewage back up into my showers and you came out quickly, were able to diagnose is the issue and even provide me proof of the blockage by giving me a CD of the drain scope you used! Thank you for your fast, friendly and honest service.

Found them through a friend. Very honest, great work, with very fair prices. Tom is a really honest guy — will be using them again!

I was recommended to Thomas from JRW Plumbing and boy am I thankful. I tried another plumber a week before and they were unable to diagnose my problem and left me hanging. Thomas and his team were very professional, thoughtful and HONEST! They were able to find and fix my problem in a timely manner and for quite a deal (I had a massive root problem in some bad plumbing that they had to dig out and replace). I will definitely recommend him and use him and his crew in the future. Great find! Thank you!

Let me start by saying I was married to a plumber for 9 years. I know all the lines they use to add services & add to your bill. I can’t believe I found this gem of a plumber on Craigslist. Thomas Willis is honest, professional, polite, on time, informative, neat in appearance and job, gives senior and military discounts, FREE estimates and has some of the lowest and fairest prices in town. This is the second time I have used his service, and plan on using him for all of my plumbing needs. I have often used Unilocal to help guide me in choosing a business, but I have never written a review before. Today I signed up just to share this unique find. So, the next time you’re faced with the dread of calling a plumber, TRY calling Thomas Willis at Drain Masters, I guarantee he’ll treat you fair.