Department of Consumer Affairs

The Board of Registered Nursing is difficult to reach. Try this: Address: 1747 N. Market Blvd, Suite 150, Sacramento, CA. By phone try 916−574−7627 or 916−574−7668 /​7645.
One fax # is 916−574−8628
For Nurse Practitioners

Terrible organization. Long wait times, accusatory staff. If ever in trouble, they are allowed to defame your name and can use conflict of interest to maintain accusation. I do not speak on my own terms, but many I know who have gone through HELL with this organization.
They would rather you lose it all than help you. Stay out of CA if you can.

They are SO SLOW! I sent in my money and forms in MARCH and it is now MAY! DO NOT rely on them to complete your requests until after you email them a million times and call them! It is very frustrating to work with a Department that will cash your check and not process the paperwork until you get on their case, and the excuse I got was that she was on vacation for 2 weeks so it is backed up. If you need something completed via this department I would advise you to give yourself a lot of time because they are not reliable and your plans will be delayed.

Instructions on how to reach the board of pharmacy to hand deliver your check and paperwork.
1. Park in the visitors parking spots
2. Go through the main alley and go to the left to check in.
3. Take the elevator to the 2^nd floor
4. Walk towards the north side of the building to room N219.
You’re welcome!

The short: May God himself help you if you have to deal with these people for anything!
The long: After dealing with these people for weeks over getting a license done and making sure I hit all their steps the last little bit was finished up. Four days later they call and say that they have lost the live scan fingerprint info that I verified they had on 3 separate occasions so it has to be done all over again!!! No explanation and no apologies. Best of all if you need a professional license you have no other option of where to get it and nobody to complain to when the CDCA screws up! I will go ahead and give them +1 star for quickly getting the work done once they got all they needed though.
What works: Pretty much nothing
What to improve: Hire new knowledgeable staff and train them properly! Customer service is always nice as well!

I came here for a board meeting. It’s pretty easy to find, there’s signs to lead you to the way.
Plenty of parking. All visitors/​guests might sign in. There’s wi-​fi for guests depending on your event.

I needed to renew my license. Never had a problem before. This time you took my money, charged my credit card, and then no license for over 8 weeks! You didn’t answer my emails, although you answered my friend’s emails right away! I made several calls and finally reached a guy who knew how to use a computer! Thank you Carl! There was a computer error preventing me from getting my license. So, you have a new computer system. Who doesn’t? I hope you get things straightened out by the time I have to do this again in two years!

Visiting the Board of Registered Nursing. This building is not in the DCA’s building but in the white building further down, in the 1700s and closer to the stoplight in the intersection of Gateway Park and North Market Blvd. Enter the building, tell the security that you’re going to the BRN, sign in, grab the visitor tag, go to right, turn right before the double doors, follow the hallway and the first door on the left is the BRN.
I’m writing this right now as we wait to be helped. Came in here with 3 people ahead but it seems they’ve been helped. After being seated three more came in. I haven’t been helped yet, still waiting for the one person being aided right now. Only one person at the window, btw.
The room is small, drab, and smells like old air. There are no windows, looks like no one is helping people, and there is no number system.
Will revise later when necessary.

Well since I’m forced to go here to renew my RN license (BRN), I won’t say I was overwhelmed by anything. But the fact that they issued me an incorrect license that voided me from being able to work was not funny. If we know there’s an issue why don’t we try to fix it instead of spending more tax payer $$$ mailing incorrect info and then remailing the correct info.
I will say that the speed of rectifying the issue was much better than I was prepared to endure and thankfully, I live nearby so I wasn’t a huge inconvenience. I feel for those who don’t live in or near Sacramento and have the same (known) issue happen to them.

This is a great service provided to Californians at no charge. I have used them twice in disputes with intransigent businesses and both times their intervention led to a prompt and satisactory resolution. First with the security company ADT and then with my local Jeep dealer.
It beats the heck out of small claims court.

What if you have been wronged by the «CA Dept of Consumer Affairs (DCA) ??? Check this… I have a friend (an LVN) who received a DUI on 2002. In 2009 DCA took over administration of the Nursing Board. During a retro review they saw the 2002 DUI, dragged her in front of a review board in 2009. Drudged up the sorted details of the DUI (no accident, had one to many glasses of wine with dinner). Mind you, this is 7 years after the fact! They put her on probation for 3 years (2009 – 2012), fined her thousands of dollars. Made her get drug tested twice a month for three years, at a cost of $ 120.00 per month (forms and tests). All this to keep her LVN license. The DCA contracts with these labs and a company (Phamatech) that provides the forms that must be taken to the lab. The one form cost $ 30 a piece (twice a month). If you don’t have the form, it’s an automatic fail. That, my friend, is a racket!!! Who from DCA is in bed with Phamatech and these labs? Things that make you go mmmmmm.

You do have rights if you have been wronged by a business.
The California Department of Consumer Affairs is a great
avenue for getting a resolve to your complaints.
They handle complaints for most every profession under the sun.
Below is a list of just some of the many businesses you can file
a complaint against:
Accountant
Auto Repair
Beautician
Contractor
Doctor
Electrician
Fence Builder
Hair Salon
Nail Salon
Nurse
Pet Hospital
Roofer
…The list is enormous.
The site is very easy to navigate and there are many helpful
resource links.
A few helpful site tools:
* Verify License Numbers
* Product Recalls
* Senior Resources
Stated in my original review is information on how the CDCA was
instrumental in helping me win my small claims court case.
Tidbit–
The more documentation and photos you have to support your
claim, the better. I document everything and that has been
extremely beneficial with unhappy business-​related experiences.
Prints of email correspondence are also fabulous as well.
Also, for anyone who have surveillance camera or video tape
footage, that can also be of great help.