D & R Auto Body & Paint

I’ve already reviewed D & R … But walked past the shop today, as it’s in my neighborhood) …
… And was angry all over again.
I just occurred to me … They had to order a replacement head light for my Audi (which I no longer own); as first they got for me leaked when it rained. I called them weekly, for 8 – 10 weejs … but the replacement part was always on «back order.» Lies. They were doing nothing about the faulty part.
That was about 9 months ago. The owner of the body shop, Victor, is dishonest. When confronted about his business practices, he literally yelled at me. Victor denied ALL of his, and his staff’s mistakes … And called me a liar (in so many words) on several occasions.
As written in another review … DO NOT BELIEVE THE «BUMPERS REPAIRED IN TWO DAYS» as the banner days above the shop door. My repair drug on for weeks … Actually, since he never repaired my Audi … It’s really now been nearly a year.
ZERO STARS for Victor and his horrible business. Avoid this shop at all cost.

wow, where do I start?
I wish there was a zero star option. First off this place was very unprofessional. Ruben, the supposed owner didnt seem to be very interested in being professional at all. He could hardly write up a work order for my car.
Second complaint is that they told me they would have the car done in two days. This is partly why I chose them over others. I was weary of the place but I took a chance… BIG MISTAKE. This is my only car and only means of transportation, I told my customers I would be off work for two days, and two days ONLY. that was not true.
Two days goes by, I call. They say they need more time, I reluctantly give them more time. After ANOTHER two days They say they need another day and half more. Im pretty angry at this point. I express my frustration with them and they say they will work late on the car tonight and that I can come pick it up in the morning. I told them I have no ride… and I think they should deliver the car in retribution. He agrees and says he will deliver by two pm the next day.
Two pm rolls around and I get no call or text. I call and they say I can come and get in around five. After arguing the fact that they were supposed to deliver it, they tell me that it is not their responsibility to deliver the car, Even after admitting that he told me he would.
So I come when I can and get the car, the license plates were still off, had I not noticed I would have driven off without them.
Then I see that the windshield is filled with a paint film all over it. IT is night and they sort of tried to clean it, but in the end told me I needed to come back tomorrow when it was light. I told them again I dont want to come back, that they should send someone to my house to do it. They told me they would… and of course the next day rolls around no one is answering their phone or texts.
Over all this place STINKS. I would never recommend this to anyone, the service was so bad, the paint job itself was bad. there are all sorts of spots all over the car, the windshield is just the tip of the iceberg. VERY VERY bad place, I wouldnt recommend to my worse enemy.

D & R’s owner, Rick, is one of those rare guys who never does what he says he’ll do… he ALWAYS does more! He’s worked on my truck twice, and he always is such a perfectionist that he goes past what he quoted (and his quotes were much, much less than Cooks, which is where I used to go) and makes everything look right. He’s absolutely on time, which is also rare in this business. The work is first rate, and his laid back manner is a pleasure to deal with. I’d recommend getting a quote from D & R, especially if you’re paying for the work yourself. Great workmanship, fair prices and on time.