CVS

I just gave the CVS Pharmacy in Downtown San Diego a 4 star review for their knowledge and professionalism and politeness and respect they give…
However once I moved to Sacramento and went to this pharmacy I had to switch my prescriptions to Rite Aid because of the rude treatment on three occasions by the pharmacy staff at this location.
One time I came to get my prescriptions. I came in early and waited a ;on time for them to open. Not only did they open late but when they did open you could tell everyone was stressed out. NOBODY acknowledged me for at least another 10 minutes and they made me wait even longer while they got caught up or ready to open or whatever… i could hear a lady pharmacy being mean to an obvious new hire who didn’t know what to do. She kept treating her own employee in a mean manner of speaking.
Finally they are ready for me… i get my medications and some of them medications are new and I had a few questions for the pharmacist… the were obviously way behind and overwhelmed with everything,.the patients in line, filling prescriptions, opening up their registers, the several ringing lines… so I was made to wait which I didn’t mind doing but I could tell I was stressing the pharmacist out more by needing to talk to her… i waited for what seemed like about 10 minutes.,.you could cut the tension with a knife coming from the pharmacist lady and the way she was treating her e employees and myself… finally the pharmacist comes up and just rereads to me what is already printed on the paper that I already ready by myself… I was hoping for a more in depth analysis of what the drug was and how it was going to affect me and whether to take it with food or not… she was rather curt and rude with me and i did appreciate it… I also didn’t appreciate how she was treating her crew, especially the young trainee…
I came back on a second occasion when i was very sick with the flu and had a question for the pharmacist about the different types of cough medications. I had to wait again which is no problem provided I am treated with respect once it’s my turn. Again I found her to be rude and condescending…
Came back another time for a refill of my medication and again rude and unpleasant… I decided to take my business to Rite Aid…

Sumara is the best pharmacist I’ve ever had! She is the main reason I continue utilizing CVS as my pharmacy.

Warning if you’re dealing with pain and Samara the pharmacist!
I pulled up around 7 with my mother who handed her my prescriptions for pain meds. She stood there for some prolonged seconds just staring at them and not saying a thing. I leaned forward and asked if she needed my id, to which she responded smugly, «no,… we don’t take this kind of insurance and they can’t both be valid.» Completely baffled since cvs has taken my insurance for over 2 years I asked her what exactly she meant, she said that «only one of these could be valid but not both together and cvs hasn’t taken these in 5 years, I promise you.» I had handed her my Medi-​cal card and my health care provider card, anthem blue cross. These are in fact completely valid and every time I’ve ever gone anywhere they’ve required both, including cvs just a month before!
I explained that they were both valid and cvs has always taken them together. I even gave her my info to see for herself the many transactions with the same exact prescription, doctor and insurance. Her response to this was simply «well I need to verify everything so you’ll have to come back for these tomorrow.» I said I’d like them back now so that I can go somewhere else. She refused (which is her right legally) except did it in a way that conveyed, for lack of a better descriptive word, such bitchiness and self entitlement that it made me pretty livid, enough to write this. You don’t treat patients in pain with such disregard and offer them no explanation for the actions your taking with their health, and with a condescending smile while I’m on the verge of tears!
The next day I had to leave my job during a short lunch break and follow up with her job which she hadn’t done yet, to verify. After finally getting her to do that while I waited she made sure to try to school my nurse on policies, all of which my Dr had followed, and turned away from me so I couldn’t hear her. Then, knowing I’m in a rush proceeds to start typing her little notes in her computer. I’d had enough and demanded my prescriptions back and reminded her they were verified and she could no longer keep them. She reluctantly and very slowly walked them back to me with that sarcastic smirk, shaking her head the whole way and tossed them at me then walked off. Good job going out of your way to make a person suffer without their meds, can tell you belong in the current state of health care just beautifully. You have no idea and a lot to learn.
After calling cvs I could tell they could care less about how we’re being treated and promised me nothing, so goodbye chain and the young rude imbeciles you hire and don’t fire. I can’t believe they ripped out shenanigans bar for this!

Love, love, love this location!!! A friend had to have a prescription filled while he was visiting from out of town. We went in and dropped off the prescription, 15 minutes later they had it ready to go. The pharmacist was also so amazing and friendly, I switched all of my prescriptions from Right Aid to this location. I believe her name is Samara, and she knows her business!!! She is always so helpful (as is all of the staff, especially the RX department) always remembers my name (even when I’m just calling in), and is one of the most personal people I’ve ever met (in and out of customer service). Her friendliness and customer service has made me a loyal CVS customer, and due to that I save so much money on their extra bucks rewards program! Unfortunately, I moved out of town, but I stuck with CVS because of the great service I received at this location.

I have been going to this pharmacy for over a year. The pharmacist goes out of her way to make sure your prescriptions are ready when you expect it. She goes above and beyond to help you.

This is the third time I’ve been in this store and have to walk out empty handed. They carry little to no black cosmetics or hair care items. I asked a person working there why is that and he said its a corporate thing. Looks like I’ll be giving them a call.

This is a CVS I will not visit anymore. Big difference between this one and the CVS at Marconi Ave and Walnut. At this one (Fulton/​Marconi) I walked in and two employees were talking to one another at one of the registers– not a big deal. But when I proceeded to the Prescription Pick Up counter, out of three employees in the back, no one acknowledged me. One of them was helping someone at the drive-​thru, so I understand. But the other two ignored me for several minutes until one of them muttered what sounded like «…be with you.» Not great customer service when I’m used to the excellent customer service a couple of miles down Marconi.
I gave this store two stars because when I told the employee who helped me about feeling ignored by the pharmacy she apologized, perhaps not sincerely, but she uttered the words.

I must say the best customer service ever from nick… so helpful and always has a smile. It was worth the drive… I will be returning for that quality service.

I had been waiting for this new store to open for months now as quite honestly CVS has been a favorite chain of mine for years now however finding a kick ass location has proved to be quite the raiders of the lost arc journey for me…
Because this is a brand spankin new location opened less than one month I am not going to withhold the fourth star as several «technical difficulties» and malfunctions occurred on this maiden voyage.
I’m issuing the forth star because of «how» the store employees stepped up and chose to handle them which proved great customer service and teamwork and that goes one hell of a long way for me.
Size: This is one of the smaller stores however it was well stocked, laid out and had some really good sales going on. The floor plan was well designed and made navigating a new store easy.
Drive thru pharmacy: Genius invention and I’m in the process of transferring my prescriptions over to this location verses the current location of the closest Walgreens which based on where we live is in BFE and this CVS is way closer and fills my needs for this service.
Bucks-​back machine: By far CVS has the best frequent shopper coupon printing spitting outter machine beat by none that I have found to date. However on yesterday’s trip the machine suffered serious malfunctions and jammed up repeatedly refusing to print out my long over due coupons.
Now for some this may not have been an issue however for me could cause a large internal; small external meltdown as I love coupons and they make me unbelievably happy so when the machine locked up 3 times the manager immediately attended to it and didn’t quit until he finally got it to work. Excellent form!
Customer service: Once again the emailed coupon didn’t transfer to my CVS card as has happened so many times in the past however today when it happened as I was checking out at the register the nice young lady offered to extend the discount on my items after I showed her the screen on my phone with the email and proof of it supposedly posting to my frequent shopper card which in all honesty was the fair and just thing to do however no other clerk at any other CVS store has ever done that. Excellent form and everyone knows who uses their card that it not posting to your card happens entirely too often.
Pharmacy staff: More technical difficulties however not on their end but on the end of my Vetrinary Clinic I use where they totally dropped the ball x4 times in less than 24 hrs failing to fax and or call in one of our beloved pups hard to find medication.
The CVS staff rocked it and at the helm was the pharmacy manager Sumara who went to painstaking lengths to hunt down Lysodrene a adrenal gland medication for our pup that no vet seems to carry yet prescribes; let alone any pharmacies even for human use but she did it and had it shipped to their pharmacy in less than 24 hours for me. Excellent form!
I have high hopes for this location and the fact that they are located directly across the street from Trader Joes, Papa Murphy’s Pizza and Great Clips; 3 businesses I frequent regularly is more than an added bonus.