Cozz’s Tow & Transport

So one day I decided to drive to the mall which is only 7 miles from my house. Half way there myy Jaguar broke down on the freeway, I call AAA and they said they said the tow truck should be there in 30 minutes since I’m on the freeway its considered priority. An hour and a half later they finally arrive. I had a AAA membership card which allowed me to get the first 5 miles for free and I believe its $ 5 each additional mile after. Well Cozzs quoted me $ 147 dollars to tow my car! Where was the 5 FREE MILES??? He walked away angry when I told him I’ll call a different towing company.

Worst driver ever. He swerved all over the road, nearly crashing our truck that he was towing numerous times !! I would never recommend this towing company and am truly disappointed that AAA would send such a horrible tow truck company to assist us.

Scam tow truck driver for AAA. Did not know how to jump a dead battery on a vw. said you needed a new battery. Then said he wanted to charge $ 25 for towing since our house was 7miles away. AAA is free within 5 miles. We goggled it and it was exactly 4.6 miles away. He refused to tow without the $ 25. I got my truck, jumped the battery and it started right up in 2 seconds. Scam artist tow truck driver at Cozz’s.

If you call this company for a tow, you better hope the vehicle is not in your driveway cause they wont touch it. They expected me to move a vehicle missing a tire to the street. What was I supposed to do, pick it up and carry it?

Is it possible to give this company a 0 rating for today. I have had insurance and roadside service with AAA for fourteen years, Today my service was horrific. In the pass there service workers have always been nice and respectful, but today I learned their owner is evil. A responsible and respectful business will always give their clients the excellent service that they are paying for and deserve. However, today I experienced a different side to Cozz’s. They made a mistake on my service and refused to corrected it. One would think that me being a disabled individual they would revamp and correct their mistake and send someone else out to help me. No they left me stranded with no way to get into my car. They would have me waste $ 100 that I do not have than for them to do their job. The owner was a mean, narcissistic and controlling individual. I put in a call at 7:15am and it is now 12:12am and I am still trying to get service. To make a long story short, Cozz’s sent a service worker to unlock my care. 2010 Honda Civic. The person pumped the window open, stuck the red medal long tool in, connected it to the door handle trying to unlock the door. I told the individual there was no lock on the handle, I pointed to an eye visual button on the door and told him to push that button and all the doors will unlock. He refused to listen and insisted there was a lock (imaginary lock) on the door knob. What a waste of my day. While he was still here I called AAA and explained what was going on and requesting that AAA send another person because this individual is not comprehending a simple task. AAA said they would send someone else out. Turned out that Nathan Cozzitorto the owner refused to send out another worker. Why? Probably because he most likely will not get paid for the second call because he did not do the job the first time and that is evil. It is all about money. He doesn’t care about people… I called and spoke with Mr. Cozzitorto explaining the situation, he insisted that he was not going to send out another individual because «he did not want to take the risk of breaking my car.» Really, I thought, no it’s because he was not getting paid the second time around. In the mist of our conversation I had to ask him why was he so angry with me when his worker did not do his job because he could not comprehend the button in on the door not handle. At this rate Mr. Cozzitorito if you lose your AAA contract you will most likely loose your business. I hope AAA reconsider renewing doing business with Mr. Cozzitorito (Cozz’s Auto Body). Unfortunately this is the only company that AAA is contracted with in my area. This company is using AAA to get rich, and are not always giving the members the service they deserve. I am a strong believer in «you will reap what you sow.» AAA realized this company’s act was wrong and they sent out another company.

I had to call AAA Monday when my tire blew on the freeway. They dispatched Cozz and the driver Scott was fantastic. He was professional and really quick. When my spare was low on air he even followed me to the nearest gas station and filled it up for me. I was very happy with how this bad situation turned out.

I had a flat tire & called AAA (yeah) & was told it;d be bout 70mins before a trk could get there… I was on the side of the freeway…
however only 30mins when I recv a call saying he was only 10mins away… YEAH.
1^st thing Larry did was intro himself & shook my hand then asked if I was ok…
that was the 1^st time that happened…
then he asked bout the tire…
Larry was respectful & professional…
when I told him where I was going for the new tire… he gave me another name & they also treated me with respect & professionalism…(as well a great price)
will def use Cozz’s again. IF needed…

BEWARE! DO NOT USE THIS COMPANY
I had my vehicle towed by Cozz auto body on 11/​01/​2011. When my vehicle was dropped off at my home I noticed there was a smell of fuel coming from my vehicle. When I took the time to inspect my vehicle I discovered that my Fuel Tank
had been ruptured by the tow truck. The following day I contacted Mr. MICHAEL COZZITORTO SR. the owner of Cozz Auto Body and spoke to him in regards
the damage on my vehicle. He immediately began to make excuses to why the damage to the vehicle was through no fault of his or his company. He then asked me to email him pictures of the fuel tank so he can see the damage. I sent him several pictures and we both agreed that the damage was caused by his tow truck service, It is very obvious by the pictures. I am a very honest man and I am not trying to make a profit of this incident it is actually quite a inconvenience to me.
I made a deal with Mr. MICHAEL COZZITORTO SR. that If he could get me the gas tank I would take responsibility of the installation, Which is a very reasonable offer if you ask me. I found a used gas and when I contacted Mr. MICHAEL COZZITORTO SR. again he offered me $ 100 for the incident which wouldn’t even cover the price of the fuel tank and said that is all he is willing to bargain with me. Im not quite sure What type of Business Mr. MICHAEL COZZITORTO SR. is running but if your company is at fault of damage to a customers vehicle the least you could do is fix it. I have Recently filed a complaint With AAA, BBB, Unilocal,and I hope this review will detour you from using Cozz’s Auto Body and Service.

I’ve also had AAA for years, and last night was the second night I had to use it. I had a dead battery after leaving my dance class. I called AAA and Cozz’s Tow was dispatched to my call. It took 1−½ hours for them to arrive. I wasn’t satisfied at all abut the time issue. Jason from Cozz’s was the person who helped in my time of need. He was professional and also able to trouble shoot my car. He also had a spare battery on hand to sell me. This came with a 6 year warranty through AAA.
As much as it sucks to have a dead battery, I felt someone was looking over me for it to happen in this matter. I was able to get my new battery installed at the same time of the AAA call. No more thoughts about my dead battery. I can keep on keepin’ on. Thanks Jason!

Nobody likes needing to call for a tow, but… If you do, call these guys. They were quick with response and charge by the hour not the mile. The driver was polite and speedy and they are AAA. While I hope not to make a habit of breaking down, I would use these guys in second.