Controlled Access Consultants

A neighbor of mine lost control of her vehicle and slammed into my motorized gate… crushing it in such a way as that it couldnt be opened! I commute to work and my car was stuck inside my yard. I called half a dozen places in order to at least get the gate cut open so that i could use my car. All gave me at least a week to come out and open the gate. Except Mark at Controlled Access Consultants who came out on Saturday evening (out of business hours) took a look at the damage, gave me a complete repair estimate that was VERY reasonable and then had his guys come out the next Monday to cut the gate free.
it took about a week and a half to get the gate repaired and re-​installed, which i find totally reasonable. The final price for the emergency removal, the repair and the installation was exactly, to the penny, the estimate i was given. i was pleasantly stunned! The gate looks and works BETTER than before the damage (now it’s whisper quiet and operates very smoothly) and is up to the latest safety codes.
I dont want to give numbers, but the time and expense for C.A.C. to do the work was VASTLY less than ALL of the competitors i called. I am very pleased with their price and their quality of work.
if i had a criticism, it would be lack of communication and follow up… The workers would call me to let me know that they’re at the house to do the work and wanted to speak with me… if only i had been contacted before hand, i could’ve been there, instead of at work! This situation happened more than once throughout the process. I think that C.A.C just needs more help in the customer service/​administration side of the business in order to be truly outstanding.
All in all, i am very pleased and they are now my go-​to people for fence/​gate work.

Controlled Access Consultants worked with us to build a custom driveway gate and made the frame to our exact measurement requirements. We were very pleased with every step of the process, from the cutting of the driveway cement to the final installation of the operators and electrical. CAC was very responsive and resolved any issue that did arise. Our final product is beautiful and functional.

Controlled Access has maintained our Electric Gate for at least the last 9 years. We are a Cattle Ranch in rural Sacramento County.
Four years ago the exit loop failed and rather than have the asphalt drive cut into we had a sensor buried next to the drive. We recently decided to have the drive overlaid and requested Controlled Access install a new exit loop and extend the length so exit could be made without actually waiting for the gate to open.
After rains we would find the gate remained open when used while both entering and exiting the ranch.
Eric, our Tech, responded quickly and it was decided to isolate the new exit loop and wait for the next storm to test the suspect loop.
That was three storms ago. We have been unable to get Controlled Access to return to do the Warranty work.
We had asked two weeks ago to have the work done this week, anytime Tuesday — Friday. It is yet to have been accomplished. Excuses have ranged from «Crew didn’t show up today» to «Driver called in sick».
Everyday, sometimes twice a day, when I call I am told Mark, the Owner, will call me right back. He is, as of late today (Thursday) done so.
I will keep this review active until our gate has been returned to it’s operative state.