Chase Bank

Poor customer service!!! Only 1 window open @ 12noon, waited an hour for personal banker, after that will tell you they dont take their own card and cal id???

I had a very good experience in this chase bank. I really appreciated the help from Eli Arellano I think he is one of the best guys there.

Horrible customer service. A line of no less than 10 people, 6 employees, and only one teller. Not one employee looked up and greeted, or apologized for the wait. If I want in need of teller help, I would have left like the last two people did.
This is the last time I set foot in this branch.

Super slow. Sat in the lobby for over an hour. Plus others were complaining there was only one teller. Normally great service but today was slow

I responded to a Chase auto refinance offer I received through the mail. It was a perfect deal-​lower interest rate for the same two-​year loan. The paperwork was easy to complete, and within a few weeks the refinance was complete… except for the ACH. Apparently, the document prepared by Chase Auto Finance had the correct routing number, but incorrect account number. Chase Auto Finance sent me a letter, and informed me I could go into any Chase Branch for them to resolve the issue. I decided to go into this Branch, and I was promptly served by Banker, Joel Ducore. Immediately Joel reviewed the documents, identified the error, contacted the Chase loan processor, faxed over correct ACH information, and gave me his business card should I need to follow up. Wow! Talk about customer service! Joel is exceptional! I couldn’t be more satisfied with the service I received at this Branch. Honestly, when I went into the Branch I expected there to be a long wait time, to be served by an inexperienced Banker, and feeling frustrated. None of that happened and instead within 20 minutes my issue was resolved! This is a Top Notch Branch!

Rude service. The bank teller who served my wife needs to be trained on how to serve her customer

Finally, chase is not the bank that I expected to be. Poor knowledge of business banking, unable to answer question regarding international transaction. And the worse of all was when I asked for a new company the we are creating if they can bank for us, the business banker just laughs at me saying that «we don’t do that in Sacramento».
I will never bank with chase again and I do not recommend to work with them at all for personal or business matter. Walking away from them is a relief as now I found another to be more professional and more knowledgeable about business and personal matters.

After a few months of holding a business bank account here I have decided that Chase Bank is not the financial institution for my company. My business partner and I tried to open our bank to international business and when we were directed to a representative who we were told could help we were literally laughed at and given the excuse that, «We don’t do that kind of business in Sacramento.» Due to our treatment and the fact that our direct questions were never answered we were forced to change banks. It is a travesty to be unable to receive payment from clients for services rendered. Thankfully, there is more than one bank. And even better yet, these other institutions actually encourage entrepreneurship, and honor their claims of supporting expanding industries here in the capital city of California.

Well i used to be a wells fargo banker since they were first interstate, then around 4 years ago i switched to chase due to some changes in life lol never had an issue with WF at all, now with
chase its nothing but, not to mention the home loan i used to have that also had nothing but issues with, man i need a break lol anyways these tyrants will not work with you if a problem comes up even if you’re not at fault but i guess that’s how it is when you’re the one holding the $$$$$$$$$ hmmmmmmm so yes i will be switching once more but will now look into a credit union.