Chase Bank

Like most banks, Chase makes TONS of money by «nickel and dimming» their customers, allowing them to give their CEOs bonuses and building new beautify banks. This place, due to its central location in Midtown, is HORRIBLE in servicing its patrons.
Recently, my ATM card wouldn’t read properly so I’ve now had to make THREE trips to the bank and still haven’t seen a bank rep to get a new card. Problem is that there are only TWO representatives in their little office cubicles to serve all those customs waiting with more complex issues the tellers can’t handle. Every time I come by there are several people waiting. Today EIGHT of us were in line waiting and after 30 mins I gave up. Should it really take several trips just to get a new card!!! Shame on Chase!

I have visited this particular location since it’s the only location I can order a new debit card for some reason. The teller was not friendly or helpful. When I asked how long the wait was to order a new card she said «idk, an hour?» And so I said nevermind because I had to get ready for work and she mocked me and laughed as I walked away. This is so frustrating because I work 11 – 7 almost everyday and have to keep constantly checking in on my lunch breaks to see if I can get help within the hour and for some reason that doesn’t seem maintainable. Will be closing my account because of the horrible service I’ve gotten the last 3 weeks

I typically only review food establishments but this calls for a break from the norm. So…
I had to go to this branch to get my new visa debit card printed –as only select locations can print them off instantly. And let me tell you… I was impressed. From the easy parking and access to the funny and super friendly security guard to the ease and flow of my transaction and timely manner in which I was out the door… it was awesome! The Vice President herself did my card for me and helped me get a new chase credit card (with very good perks too I might add!). She took a genuine interest in assisting me and I felt valued as a Chase patron. The highlight for sure was the serenade and trivia as I waited in line (not for long tho!) compliments of the cool security guard! He has a great voice and is very knowledgable about the bank and operations!
I give this place a 5 for all of these reasons and hope to stop back in soon as I’m in midtown a ton these days!
I don’t care what anyone says: Chase is the best!

How anyone can complain about this bank is beyond me! I was at the natomas branch a month ago– took damn near 30 minutes to get service even though there were multiple tellers were available! The 21^st street branch, while understaffed, (by the way, NOT their doing, idiots!) is incredibly fast paced, AND the always jolly security guard shakes everyone’s hand and serenades you with Temptation’s songs. The staff here is always friendly and hardworking and go above and beyond to accommodate you. I freaking LOVE this branch!

Uggghhhhhh. This location ALWAYS only has ONE teller! The do have robot tellers though which most of the time you cant do anything with except deposit money or get cash from. If you have to ANYTHING else, you have to wait FOREVER in line for the ‘one’ teller. I’ve been in here 3 times and each time there are at least 5 people in line– all looking annoyed. Crazy that they NEVER open up another window, its CHASE BANK for crying out loud, cant they afford ONE MORE actual PERSON to put to work in one of the windows? Seriously smh.
I avoid this location at all costs unless its the ONLY option. My advise is that you do the same unless you have an hour to waste in the bank. I’d give them ½ a star if I could, for being the most inefficient bank location ever.

The closest (only?) Chase for anyone living in the midtown/​downtown Sac area. The staff is always super friendly and professional when I come. Great neighborhood bank that gets the job done– no complaints!

This Chase location is my location of choice! They have easy access parking. The tellers and bankers who work at this particular Chase Bank location, have always been wonderful, extremely helpful along with always having a warm and friendly attitude. The security guard is always a pleasure as well! I love their new addition of inside ATM machines! The outside ones were getting a bit tired and were quite frustrating to use. The new ones are a vast improvement! Oh, and last but not least, they are dog friendly too! With convenient longer business hours (than most) and open Saturday as well, till 4pm.

No concern for customer service. First Friday of month at lunch hour and only one teller. Was here Monday. Last day of month only one teller. People leaving without service. I am business customer and could jump in merchant line to be served next, but that is beyond rude given the waits people are being subjected to

Tellers are great. Always has parking. But the best thing about this location? The security guard! Friendliest guy ever… always makes me laugh. He’s chatty but not in an annoying way. I love going to this location!

The short: Not my favorite Chase location, but not the worst either.
The long: I’ve had to stop in at this particular branch on a few occasions and have had some mixed experiences. I try not to use the atm’s in the front of this branch after business hours as there are usually some shady persons hanging around in the area. The tellers are usually pretty quick to get you in and out the door fairly quickly. Where I have the biggest issue here is that every time I need to speak with an agent on the floor I have to sit around waiting for quite awhile before I am helped, and all the while I watch the staff stand around jaw jacking. Then when I am finally helped they take forever and a day processing whatever it is they need to be doing for you. I actually took my mother in law in here to open a new account and it took almost 2 hours. Oh and lets not forget the parking lot the size of a postage stamp to park in.
What works: Fine for a quick in and out teller visit aside from that they work about as fast as grass grows.
What to improve: Training of the staff who works with customers on the floor.

Chase is a new bank to me and I was there to open a bank account and apply for a credit card. Jason Dorn, Relationship Banker Officer, helped me to set up all that. He was very friendly, helpful, and detailed. Overall, I have a very great banking experience!

I love this location. The only reason I am not rewarding it 5 stars is because of the Shady often times combative people I have witnessed within the bank. Not the banks fault, just some crazies go in there.
The bankers are Knowledgeable and quick to take care of you. It is also in a great location, other than the crazy people, it is located directly in the center of Midtown. Couldn’t get more ground zero than this location.
Always have a good experience and would highly recommend this bank to anyone.

I’ve made very few stops to this branch but so far everything’s been good. Their safe boxes are a little outdated, of at least their entrance process. You have to sing in, wait for someone with a master key so you may both open the box together. SUCKS. I moved to WellsFargo for hose services only.

This place sucks. The only pleasant thing is the security guard. He is the only one that acknowledges the presence of waiting customers. Customer service is horrible. Come on Chase! Do what got you from the low end of banking to one of the most preferred banking choices. Take care of your customers!!!

I absolutely love the staff at this location. Very friendly and in tune with state employees pay checks/​pay dates! And they actually have a parking lot in the back, that is free (no free parking Downtown lol). My only complaint is: on occasion there are some shady looking people wondering around the branch. As one would expect in Downtown but a bit scary when you are dealing with money transactions.

I hate this bank. I have never experienced such rude staff in my life.
I should have let me son piss all over their floors…
Like another reviewer said, I will gladly throw some gasoline on this place if it ever catches fire.

Friendly staff. One of the tellers was nice enough to give me some of the printed out checks that they have at the bank and waived the normal $ 2 fee for me.
The lines seem to be long every time I’ve ever been in here.
Also, I have to agree that the service has gone downhill since Chase bought out WaMu.

Service has always been friendly and expedient, but it doesn’t begin to make up for how this bank has changed since Chase took over! I chose WAMU for its solid reputation, and for the fact that they didn’t nickle and dime their patrons for every single fee imaginable.
So here’s my list of grievances since Chase took over, and why I will be changing banks after I research my options this weekend:
1. Checks: I’ve never had an issue with my addresses, regardless of bank. If an error was made, it was corrected quickly and with apology. Chase not only got my new address wrong, but refused to help me at the branch to correct it because ‘this issue is no longer handled on the branch level.’ Although I did manage to sweet talk them into helping me in person, 3 times, the other 4 times I had to deal with a phone banker. That’s right, 7 times total to correct my address. Each time the same exact issue was reprinted without correction. I gave up. That 6 month period taught me that I truly don’t even need to live with physical checks, and at least I’m saving postage now. So my checks are still wrong, but thankfully it has never been mentioned the few times I did use them since.
2. ATM fees: Let’s face it, convenience is important in this day and age. I simply don’t feel I should be charged for not being able to drive an extra 20 minutes just to find a Chase ATM. I actually get it, that bank wants to charge me ‘cuz I’m not their customer. But what ticks me off is when I want to take out $ 20, and I actually lose $ 25 from my bank account because MY bank charged me a penalty on TOP of the $ 3 fee from the other bank! It’s a nuisance, but not enough to tip the scales.
3. Debit Card fees: An annual fee for a credit card… I may not like it, but I can accept it. I had a free debit card. Now all of a sudden, I have to pay annually for a debit card unless I choose some stupid Disney Rewards card. I’m sorry, I have no children & have never found Disney to be ‘all that’. Those rewards are meaningless. Lame, but fine, I can deal.
4. Penalty Fees: Yes, they went up… by several dollars. Ouch. Ok, so it’s more incentive to be good and stay aware of what’s happening in my account =p
5. No More Free Checking: Unless you keep a minimum of $ 5,000 in the checking account, or have direct deposit, or whatever. Ok, so this doesn’t really change anything since I have direct deposit. But these unannounced changes in policy are really starting to tick me off!
6. Cashier’s Check Fees: This is the one that broke the deal for me. The rule of thumb has always been, if you need a cashier’s check, go to your bank. Don’t get it from anywhere else, ‘cuz you’ll have to pay for it and lose more $ than you’re already taking out. In my life, I’ve only heard of one other bank that dared to charge for these. Today, suddenly, a cashier’s check is $ 8. I’m sorry, but that’s freaking ridiculous, and the end of the line for this banker. The only way to get out of that fee, according to the teller, is to upgrade to a different account and maintain $ 15,000 with Chase.
Sorry, no dice. I’ll never get to $ 15,000 if I keep having my hard-​earned $ taken away by the institution that’s supposed to help me protect it. They already earn enough money by the interest they get from lending my $ out to other patrons.

A big bank is a big bank is a big bank. *shrug* It is what it is, man.
As far as big banks go, I really don’t have too much of a problem with Chase and even though they are certainly less «friendly» than WaMu, they are, in this little ol’ Unilocalers opinion, more customer friendly than Wells Fargo or B of A.
The main plus I think they have going for them is that they process withdrawls each evening by how many they can get through your account. Meaning… if I have 30 bucks in my account and a 30 dollar check out and three 10 dollar checks, they will process they 3 ten dollar checks and then just ding me for 1 transaction when they process the 30 dollar check. As opposed to B of A who processes the largest one first in order to get as many overdraft fees on you as possible.
I also don’t have any fees. It did take me going in and saying «look, I’m going to leave this bank because so many others have free checking… what can you do for me?» but it happened. I have business and personal and I don’t pay fees on either.
The staff at this particular location has always been really helpful and nice to me, even when I squeeze in the door at 5:59pm to put money in the bank.
I’ve gotten a ton of money back on my business debit card through their reward program.
And they have the really great new fancy ATMs that don’t require deposit slips or envelopes. They are occasionally touchy about accepting wrinkled bill but it’s still a pretty nice, speedy ATM system.
Overall, I find that even though they lost the WaMu name, they still have better customer service and products than the other big banks so I’m sticking with them. I’m sure some of the smaller Credit Unions might have better stuff but I feel like it’s not even really a fair comparison. If you like having a national bank, then Chase really isn’t that bad of a choice.

I received a promotional advertisement in the mail promising a $ 125.00 bonus if I opened a new checking account and set up direct deposit. Within 30 days of opening a new account, the advertisement promised the $ 125.00 would be deposited to my account. I followed the instructions carefully, and was compliant with all the requirements.
After five months passed, I was given the run-​around — obviously a case of «Bait and Switch» false advertising. I was also socked with many services charges I did not owe and had to make over a dozen phone calls and two visits in person to the branch to get those false service charges refunded.
The manager of the Midtown branch is very nice and friendly — but overall, I think Chase is just one more hegemonic corporate finance company which practices fraudulent false advertising with «Bait and Switch». It is part of the Chase Corporate Culture.
When my checking account was the victim of online criminal fraud I got very little help from Chase to straighten it out. It took me two months and about 10 phone calls. My now closed checking account was linked to my Chase credit card — and after my checking account was completely drained by internet fraud — then unauthorized, fraudulent charges were billed to my Chase credit card.
I had to close both my checking account and Chase credit card to stop the fraudulent charges from the internet thief, because I got very little help from Chase staff. It was ONLY when the «straw had broken the camels back» and I already had decided to permanently close my account anyone at Chase tried seriously to help me. A case of «too little, too late».
I do not recommend this bank to anyone — if you are a middle class or working class person — you are far better off joining a credit union. Credit unions are part of the co-​op movement and your money deposited in a local credit union stays in the local economy, instead of a monolithic Wall Street corporate bank that was the recipient of the $ 800 billion bail out by Congress, Senate, White House — I consider that «Corporate Welfare» — stick to a credit union for your financial needs.