Bobby C Kennedy, DDS

If i could give this office a Zero i would. First thing is the lady up front Jackie is very rude and very unprofessional in every way. I called three weeks straight and no call back till i called again the week later and she actually answered. They NEVER returned any messages left. When i finally got in i had a letter from my OBGYN stating precaustions to take since i was pregnant. One was they were to use a lead shield in front and back of my abdomen which they didn’t. The lady put 2 on the front. Shortly after another lady came in the room asking for one of the shields and even looking at my doctor’s note I gave them she stated it wasn’t needed! I then got to see the dentist and before he checked my teeth I told him I had a loose filling. He ended up pounding on that tooth and not even a week and a half later that filling fell out. When I finally got in to get the filling put in that he knocked loose he ended up telling me I needed a tooth pulled and a root canal. I was seen on December 9^th 2015, I couldn’t be scheduled till February 23^rd. In my doctor’s letter it said that cavities should be attended to as soon as discovered so that more serious problems don’t develop or harm my baby. They told me they needed to request authorization which ended up getting denied due to them giving them no medical notes or x-​rays. Again the lady up front Jackie had told me when I called her with the denial that they were unable to call on or send a new authorization off since they had not received the paper form at the office yet. Then on January 19^th got another denial from their office because they were trying to send me elsewhere and did not inform me and then this letter it says they were able to perform this at their office but wanted to send me elsewhere to get it done. This office has no communication skills, makes you wait two and a half to 3 months just for a regular appointment. They obviously don’t take a doctor’s advice seriously, I hope nothing is wrong with my baby. Just today I get a call from my dental plan telling me that the office had requested to transfer me to another dentist office which would go into effect February 1^st. So I waited over 2 months for a appointment and for them to get authorization and then they ended up having the insurance transfer me to another dentist office. They’re horrible to their patients even the pregnant one that should not be waiting they made them wait and then cut them off from their help and send them to another office to where they have to wait another 2 months possibly for an appointment. I would not recommend this office to anyone.

I wish I could give zero stars. I really do.
I went to Bobby Kennedy’s office for the first time yesterday, and it will be the last time. I chipped my tooth on my gumline. I suffer from severe anxiety and PTSD. While he was examining my mouth I told him what he was doing hurt and asked him to stop. I ended up going into an anxiety attack and put my arms up, to block my mouth as things got painful, and he wasn’t too happy. Mind you I put down on my patient chart that I suffer from anxiety, and he wasn’t too happy about this.
Later on when I left his office he ridiculed me for having anxiety issues, told me how I needed to be an adult and that they weren’t going to coddle me. This is coming from a guy that deals with special needs according to one site I saw. Needless to say I won’t be going back, and I will be finding a more professional dentist. STAY AWAY.

The only really nice thing about this place was the receptionist was very friendly and I liked the cute animal décor. I needed 2 fillings done. First of all, I have a high tolerance for teeth pain. But I informed the dentist at one point that I was experiencing some pain and he told me, «hold on I’m almost done.» So I tried to just deal with it and when it started to become really uncomfortable I told him again that it was hurting and once again he told me, «almost done» and didn’t stop. If he was doing that to me as an adult I can only imagine how he works on children. And my friend at the time tried to come to the back with me and they did not let her. This was my first time there I was feeling really uncomfortable with that. Plus it was only me and the dentist in the room. And not only that, I found out they used silver fillings. So I came back for a second appointment for my second filling, and my mom requested we get me a porcelain filling instead of the silver. They let us know that they don’t have porcelain but they have a sort of white composite instead. Which we settled for, and we had to pay $ 200 out of pocket for it (for the one tooth). Not even 6 months later I experienced horrible tooth pain and finally I went to a different dentist at a different location. That filling had actually fallen out. My new dentist were very helpful and tried every thing they could to fix it the pain, they filled the filling, they prescribed me some antibiotics and even put a crown on my tooth. And I still feel pain, so now I have to get a root canal. So overall my point is, this dentist was not very understanding when I was experiencing pain (twice) and the filling they did (that I paid out of pocket for) fell out not even 6 months later and now because of that I have to get a root canal. (That I have to set up a payment plan for)

Dr. Kennedy has been my primary Dentist for most of my childhood and now my young adult life. He has always taken exquisite attention to detail in my mouth, and has yet to rush me out of the office. I feel he genuinely cares in the work he does, and it’s reflected in his compassion and concern about any pains/​weird feelings.
His hygienist is fantastic, and is always an A+ when it comes to being thorough. She moves fairly quickly, but I feel she still gets ever nook and cranny. More than once she’s been able to inform Kennedy about a potential problem area she saw only because she was paying such close attention.
The phone calls are a bit hard to get through (or to get called back at least), but i’ve found calling when the office is open helps. They list the current hours on the VM so you always know when someone is in the office. If they don’t answer, I wait about 10m and call back. Fortunately for me, having to call once or twice is completely worth it to have the high degree of service Dr Kennedy holds himself too.

They will not return phone calls.

If I could I would give them minus stars. I tried for over a week to call to get an apt as a new patient to this area I just moved here. They literally never return calls. The phone rings an rings and when you do get the C*NT on the phone she isn’t helpful whatsoever. Next apt is November? The B*tch on the phone hung up on me because I was excited that I couldn’t get in as I am diabetic and have a broken tooth. She literally hung up on me when I asked her what I can do to be seen earlier.
They do not care one iota for patients, they just want the money they can get out of you. I am on Medi-​Cal because I am disabled and they wont see me here. I am writing Medi-​cal and complaining, hopefully they will not use this supposed DENTIST anymore and he wont have any clients. And as for the Bitch that answers the phone… Karma is a bitch and its on my side. C*NT sorry missing the U.

I brought my daughter here for a teeth cleaning and exam. First issue was the receptionist Jackie wanted me to sign papers stating that the office discussed the dental work with me and that they gave me forms which they didn’t so I refused to sign until that actually happened Jackie the said whatever under her breath I said excuse me what did you say?! She said nothing and I replied I thought so. A few mins later the dental assistant comes out and says she’s ready for my daughter I tried to walk back with her and I was told I couldn’t because my daughter is over 2 years old. I then say I don’t know anything about the dentist never met him in my life, the young lady states she will have him introduce himself after he was done working with my daughter; I said no I want to meet him before hand the lady says okay about 20 mins later Dr. Kennedy comes out did the work before meeting him, and is a complete arrogant A-​Hole. I have since found another dentist that will allow me to go in the back and explain everything to me and isn’t such a butt booger.

Didn’t actually see the dentist because the front office staff refused to let me go back with my 7 year old. It was our first visit and they expect me to trust a stranger ALONE with my kid? Not happening. And on top of it the lady was rude saying how my daughter needs to be a big girl… she totally missed the point

Took my teen children here for there bi-​annual cleaning. Very, very pleased. The staff is very professional and knowledgeable. We were able to make an appointment within a reasonable amount of time and we were in and out with no problems. The cleaning and exams were very thorough.
I highly recommend based on the experience alone. I just wished I found them sooner.

When you walk into Dr. Kennedy’s office you look around and wonder ~ how the hell did I get to Africa? The entire office has over sized and, in some cases life sized animals and plants everywhere. BUT, as we all know, going to the dentist isn’t about the office décor… it’s about the dentist.
Let me preface this with I HATE GOING TO THE DENTIST. Though it is a necessary evil, it is one I would gladly give my eyeteeth (pardon the pun) to be able to avoid. Dr. Kennedy is extremely patient, caring and good at what he does. Just today I had an appointment because I had a cracked filling. Unfortunately, I also have TMJ. He worked quickly and took as many breaks as I needed to get through the procedure.
I’ll tell you exactly what I told his assistant before I left. While I may hate what Dr. Kennedy does… I absolutely adore him and he makes dental procedures a little easier to endure.