Audio Express

This place I really don’t think they know what there doing, my alarm system has cost me thousands of dollars trouble shooting there mistakes on my Cadillac installation, and now it’s still doing the same thing they couldn’t figure it out, um your the ones who put it in, really, they suck… still going to give them 1 more chance to figure it out, or just remove my alarm out of my car asap, my check theft system light comes on with traction control, and gas info goes off and can’t roll windows down or use ac/​heat, its freaking crazy, how hard can it be if it’s your business to know. very disappointed, if they come thru I’ll repost whether good or bad

My husband had a car alarm installed a few months back, so when it came time for my vehicle to get an alarm we naturally went to the same place. The $ 1 install is definitely an attention grabber, but I think you as a customer, pay the price with terrible customer service and getting the run around on when your car will be serviced. We arrived at 8:45a on Saturday morning, before the store opened, to ensure we’d be one of the first people to be seen. We paid in full for the car alarm and were told that there would be a wait because they only had one installer on staff that morning. Having one installer on a weekend seems insane! I would think most of the core business is done on the weekends. The associate that rang up our order said that if we came back at 2p, the same day, their afternoon guy would be in and we’d be taken care of. No mention of «maybe» being seen, it was a confirmed, confident, we would be seen at 2p the same day. We drove from South Sacramento and arrived just before 2p, only to be told that the alarm might be installed by the end of the day (7p). I made my upset known, and had the associate who helped us that morning tell his boss that he told us our car «might «be serviced at 2p. I don’t appreciate being called a liar. Had the associate said we «might» be seen at 2p, I would have called ahead, not just show up thinking my car was going to be serviced. We had paid in full to ensure we wouldn’t be any drama for the installers. I had the manager/​GM/​head of operations that day tell me if we brought it back on Monday morning at 8:45a, we would be seen with no issues. My husband brought it down at 8:45a, like they said, only to get the run around AGAIN. He ended up staying for almost 4 hours! My husband said he saw people come in after him, get stuff installed, and leave before him. This car alarm was a basic system with an ignition kill, since my car doesn’t have power locks/​windows/​etc. What should have been an hour tops turned into 3 visits and 6+ hours of our time wasted. I hope the staff gets their act together and hire more installers, train their employees on the value of customer service, and stop lying to their customers faces. What upsets me the most is my time was wasted. That is the ultimate disrespect. I told my husband several times to get a refund on the car alarm and we would take our business elsewhere. If you value your hard earned money and time, go somewhere else! Your money shouldn’t pay for the salaries of the individuals that work here! They don’t deserve it! If I could give negative stars, I would! I have advised my friends and family to take their business elsewhere — this place will never get a recommendation from me!

This place is so horrible its funny! Went with a friend to get a quote for new deck in his car because we saw 1 dollar installation with a purchase of a deck. we go in and he starts telling us we can finance so we look around for a nice system saying he could give us a deal if we got everything now. we wanted to stay under 700 at the most. after about an hour and a half he gave us the quote of $ 3000! we said we will downgrade because thats way out of the limit! He then said 2500! after saying it was a bit too much and we could piece a system together for a little more around our range at a slower pace he said «well if you have the money just get it all now, you cant just wait, you need it» it wasn’t the fact of having the money, its the fact you can get a system for WAY LESS. «he said you can’t piece it together you need us to do everything», why would you piece it together? thats not how you do it.” he literally would not let my friend leave saying that he needed to get it. Aaron started to argue with me (the customer) and said «i don’t think your friend wants you to get a system». i have never been so disrespected by any store employee in my life. They have bogus prices and add on every little thing to milk as much money as they can from you. when we said we will wait Aaron said well, just get it all now if you have the money multiple times and wouldn’t let my friend say no. the prices here are horrible and so is the service. when we were finally able to leave the store after he had argued with myself and my friend saying said no we want to wait for about the 29^th time, we then went to Frys down the road and got a system for $ 465. hahahahah this place is a joke. we ended up saying no to the deck we came to get because he argued with me. who does that? the installation was $ 60 BTW not $ 1. i wouldn’t wish anyone to ever come here to get ripped off. i will be calling the manager and telling him of the horrid service his employee gave us and the disrespect he showed towards myself. Like everyone else had said, These jerks do need to be put out of business.

These jerks need to be put out of business. After waiting for the guys to finish their inappropriate conversation amongst themselves, I had to ASK if I could get some help with picking out a new sound system. They told me to” look around”.
Wow. Seriously!
Not to mention the store smelled like a cannabis dispensary rather than a audio store. So NOT professional!
This cash customer will never be back!

I needed a gps double din, 4 speakers, and a backup camera installed in my 2006 f250. I have all the equipment, I called a few places for installation quotes and these guys were by far the most expensive. They quoted me $ 420 for labor. Ridiculous they’re trying to get people for $ 200+ hour labor charges. A quality mechanic at a reputable shop only charges $ 80−100/hr. Ended up getting done at a different shop for $ 200.

Very awesome place. An employee named Jess installed my Radio quick and showed me how it worked. We have the same ride so he was really familiar with my car so that made it quick and easy. Thanks Jess

Mason, Fred, Kyle and the crew are awesome! Long story short my vehicle was broken into and vandalized, two different body shops told me they couldn’t find parts and were unable to complete repairs due to the age of my vehicle. So I headed over to audio express to see if they could do some fiber glass work on some interior pieces, Fred did me one better! He took the time to hop online find and print out all the parts I needed to complete the repair and even offered to install them for me once they were shipped out since I had planned on getting an alarm installed and the stereo replaced. Fast forward two weeks and here I am thankful, greatful, and happy as can be! These guys saved me money, saved me time, and even made me feel at home while I waited for everything to be installed/​repaired. They are personable, knowledgable, and just flat out nice guys! I want to add about the customers complaining about the wait time… these things take time, its not something you just throw together and rush through especially if you want it done right! I’d happily wait around knowing my vehicle is good hands and done correctly no matter how long it takes. How about you try it yourself before complaining. Anyways BIG THANKS to the guys at Audio Express I know where my business is going from here on out!

I’m not sure why there are so many negative reviews. My experience here was quite positive. They were very helpful in explaining the differences between the radios which helped me pick out the one I would be happiest with. As far as customer service goes, I was treated very respectfully. Their products were a little pricey but the $ 1 install kind of makes up for it. The work was completed much sooner than I expected.

I heard great things about this place. I bought a new car and came over to get a quote. They couldn’t give it to me there, said they had to check on a part. I got tired of begging for a price. Called several times, never got an answer, never got the promised call back.

Great service, went to a shop down the street which was a waste of time asked for a flip down monitor and was shown afew then, the Manger offered me a 14.1 inch instead of the 11.0 inch for 20 bucks more whish was a a great deal. well return in the future..

So a few weeks ago I go in this auto place on referral and I stand in line like everyone else at least 10 mins before being helped. The guys quotes me 30.00 bucks to hook up an AUX cord to my 2006 Acura. I was like cool but he had no openings that day. Came back Today, and there is a different guy there. He quotes me 208.00 buck and says he cant do what the other guy said. What i need was something different… I walked out… Im good another future customer lost. I have two cars I need music in, but I wont be going back there…

I knew what I wanted done, and they helped by pointing me in the right direction. Added a sub and amp and a responder alarm with remote start well under my budget of $ 1,000. Good guys. Thanks again.

Very Unprofessional. I had 3 cars and 3 systems to install, they messed it up acting like idiots. First of all, when I walked in, there was a guy talking on the phone to his girlfriend, RIGHT AT THE FRONT COUNTER. He did not stop and help me until about 10 minutes after I arrived when him and his girl were finished talking. The install guy was cool and came in to try and help me, however since he was the install guy, his knowledge was kinda limited to installation. THEN, they crap on my stereo I brought in. I understand they want to sell there own stuff, they probably get commission, but I was still coming to pay for the kit, harness, and the installation. Don’t just sit there and talk mess about the stereo I am bringing in. They obviously don’t know how to act when management isn’t there. These guys are horribly unprofessional.

I came in with a Viper alarm I had intended to install myself in my BMW. Once I got into the instructions required for the remote start, I figured I would not experiment and called around for an authorized Viper installer. After a few calls, I spoke to Raul. Great help, answered about all my questions and we talked install options, The installation was more costly than the alarm itself, but there were a number of extra features I wanted installed on this unit.
As I wanted the unit installed in a specific way and certain mods made, I wrote them all down in advance and met with John, the tech who was to install my alarm. He mentioned writing it al down made his install much more easier and less guesswork as to what I wanted. My install was multi day, which was OK based on the complexity of what I wanted done and as I had alternate vehicles to use. After the initial install, I had returned twice to tune the sensors and alter the notification lights. Not an install error, but things I wanted changed. In the end, I got a top notch install, received what I felt to be very personalized service and just on the Customer Service from Raul and John, I am going back with other cars and would recommend them without reservation.

I thought I found my place. Guess I was wrong. Sloppy and unprofessional behavior cost them lots of business with me.
I have a lot of work I want some on my car. And before I start with a custom amp/​sub/​separates/​dynamat/​new deck/​rearview cam/​etc, I wanted to start off small and see how they do to earn my business. So I wanted to get a simple power inverter installed, along with a district block, to prepare for the amp. I’d been working with a salesperson Aaron, who told me to be there at 9am when they opened to make sure I was first in line. Showed up at 9, there was one person being helped by one sales person. I wanted at the counter. Salesperson comes to the counter with the client, and works on the computer. Salesperson didn’t even acknowledge me for almost 20minutes. Meanwhile another person, obviously late, shuffles past, smells of cigarettes, white tank top, no other shirt, dirty jeans., appears hung over, clocks in, and heads into the back.
No sign of the Aaron who said he’d meet me there at 9. At the 20min mark the first salesperson finally calls to the late co-​worker in the back to take care of me. I’m walking out at this point. No one that sloppy, unprofessional, and reeking of cigarettes is going to touch my car
I can deal with a little below par, but this was ridiculous. When I worked retail, being open at 9 didn’t mean show up at 9, or whenever; it meant be ready for business by 9 at the absolute latest. Lame. I had plans for the day, and they screwed them all up. That’ll teach me. I’m never going back.
Quite a shame.

Horrible.
The get you to come in with their $ 1 install and thats exactly what your get. I had 4 TV screens put in a 2000 Jeep Cherokee with a playstation in the back. The sound quality came out horrible, the video screen in the visor kept popping out and there were greese smudges on my sun roof. DO NOT GO HERE!!!

When I say this place is the best, this place is the best! All the staff here are great especially Val (Valentin). I came just to get an AUX put in my 2006 Nissan Altima, but I ended up leaving with something way better. I didn’t think about getting the Bluetooth at first but Val convinced me it was way better than just getting the AUX put in and he was right! GO VAL ! Thanks Audio Express, i’ll be back soon for my car alarm and new speakers :)

Such a great experience here, mason was amazing along with Raul, I called twice to see if my car was done out of excitement and they were never rude lol end result is amazing g 6000k hid headlights, highly recommended and I’m a return customer for sure.

$ 1 Install my a**
$ 1 install if you are installing a stereo from 1998.
You want a stereo made when either Bush or Obama was president say good bye to the $ 1 install.
These guys are no good, quotes me a price and when I found the stereo online for $ 40 cheaper said they couldn’t match, they only match national chains, big retailers etc.
Went to best buy down the street (20 minutes later) found the same stereo for $ 50 cheaper, called them and they gave some crap about can’t match them either.
I was then given some speil about how they are better if it breaks. Isn’t that what my manufacturer warranty is for?
There’s a reason they have such low stars

I can’t say nothing but «Thank you» to Valentin and the AE staff for hooking up my wife’s bmw with a Pioneer touchscreen GPS/​radio that works great! This is our 2^nd time around with AE, & nothing changed — just exceptional service and good knowledgeable tech & installation advice.
I was even happy that they easily fixed my car alarm on my Jeep that malfunctioned after a dead battery charge. It was covered under warranty so free of charge. They genuinely took the time to seek out the problem and correct it. Thanks again! Keep strong — Valentin!