ATG Rehab

Zero stars if I could. Avoid! Avoid! Avoid — if you have any other option at all!
Bad experience every time I have to deal with this place. I’ve had problems with improper chair ordering, sizing, poor seating evaluation and set up for my needs, changing the original doctor’s order to economy specifications/​options based what they «think the insurance company will allow» and WAY overcharging. The customer service is not so great either. Most of the workers there are not too bright – and this causes problems with ordering and proper wheelchair set up process. Unfortunately, they are the in-​network provider for my health insurance. :(
I’m shocked to see how much they inflate the prices and billed the insurance company, thereby making my out of pocket costs really high also. And at the end of it all, it took way too long to get my chair… which isn’t meeting my needs. I’m stuck for 3 more years until my insurance will cover any part of a new one.

My class mates and I made it here for a field trip. What an interesting place. Just imaging customizing your wheel chair. So many different kinds to choose from.
Our speaker was very good at explaining to us the different kinds of wheel chairs and also the benefits of each one. He was very clear and concise to the point. He was very accommodating and answered all our questions. What a great place to learn all about wheel chairs.

The front desk staff is rude

Just made my fifth call to customer service, still no call back regarding my Roho cushion which is the wrong size due to ATG’s screwup. This place totally sucks!

This place is terrible, use another vendor. I have private insurance, made my portion of the payment the day they quoted me, and waited couple months for them to come back to tell me they don’t have the right doc’s prescription. Few weeks go by and they call me to bring in the chair for repair at a time they did not schedule for (in Canoga Park). They fix the chair and bring it back in a few days. They make me sign paper work, explain no part of what is being signed, no terms marked on the form, and DAMAGED part. Delivery guy explains that they will order another and bring it by once they get it. Now I notice the motor’s are severely squeaky and gear to latch is loose… I’m still waiting for them to call me back.
Like the others, DO NOT USE ATG REHAB

I’ve had the same terrible experience with the Sunnyvale ATG location as reported in the reviews here. My complaints are too long to list here, but the main ones are misinformation, being hard to reach, not returning phone calls, poor verbal communication when I do get through, won’t let me speak to the technician who’s working on my chair, slowness, and general incompetence. I would give them zero stars if I could. I’ve had some frustrating experiences with wheelchair repair services, but this is the worst.

I agree with the first review. Our daughter’s wheelchair is always in need of repair even after ATG has worked on it. Recently, we have called them three times asking for urgent repairs and they failed to eve return our calls. I will never purchase another price of equipment from this vendor again. I will send an email and see if that receives any attention.