Alterations On Time

First I want to say thank you for a rush service on my jacket and my wife’s formal gown., it’s been done next day. Second we love your customer service, when we walked in we been under stress because we need to do rush service and we was not sure if it’s possible to do that next day but after talking to your stuff we been so happy and left with no stress. All done professionally and next day. Now we know where to go for alteration and dry cleaning. Thank you so much for your help.

Alteration part of this shop is horrible. Bad customer service, over priced, and they lost our clothes! Do not go here if you care about your clothes!

Although this place does very timely alterations, think twice before bringing your wedding dress here. I brought mine and was assured that my alterations could be done the way I wanted. I asked for the waist to be taken in so that the bust line wouldn’t have to be taken in so much (I wanted to avoid the back skin roll things). The tailor argued with me and told me I was wrong. I figured well, I’m not a tailor, obviously this guy knows better than me, right? I ended up with a dress that was still too big in the waist and being held up completely by my bust (which means it was way too tight across my back. I cried when I tried it on but it was too late to do anything about it. Luckily my veil covered up my too-​tight-​in-​the-​bust dress and so I ended up wearing it all night.
Point is, if you need something small and simple done, this place can do it well in a jiffy. But if you need more advanced work done, have it done where you purchased the item, at least they can guarantee it won’t be ruined. Also, get the work that you WANT done, don’t be talked out of what you know is right just to save the tailor some time!

I would’ve liked to write a better review, but the minute you disappoint a customer and make them return multiple times for poor customer service, then you get 2 stars, no matter how good the finished product looked.
I was getting married, had called a couple times just to verify what time line they needed to alter my dress and whether an appointment was needed. No appointment, week leeway was all they needed, was what I was told. Glad I gave them 2 ½ weeks! I had to coordinate schedules for the fitting with my MOH, so getting us both in multiple times was a hassle. Alterations on Time staff did not appear to appreciate this.
So we go in the first time, got a promised date of 5 days later, go to try it on, IT HADN’T EVEN BEEN STARTED. It’s okay, I tell myself, I’ve got time. So we come back again, another 4 days after that, then part of the dress is done, part not. They try and give me a garter to make up for it. Fine. Then I had to return another time to pick up the FINALLY completed portion of my dress. The end product was good, but the stress they put me through and making me return an extra two times was TOTALLY unacceptable.

Real cheap. I had slacks from Express that shrunk on me and they turned into high-​waters. I took my slacks here because I heard they were cheap. I had them lengthen my slacks about an inch because I needed some for a wedding. They fit great. I’m going to take the rest of my slacks there to get them lengthened. I was expecting to pay at LEAST $ 15 but it was only $ 10 even, because it is just labor. I have a lot of dress shirts that need to be tailored, so we’ll see how they do and I will post again.