Allstate Insurance: David Legoullon

I recently moved from Texas to California. I have had a rough transition. I needed insurance and Edwin made it a very smooth process for me. I would recommend Freeway Insurance. EXCELLENT CUSTOMER SERVICE. THANKS AGAIN Edwin. Sherri from Texas

I called several times the next day (during business hours), and each time either got the machine, or was shunted into voicemail by staff. It was only toward the end of the day that I received a call.
I was in sales for 20 years before I became a teacher, and I believe everyone has a bad day now and then, and should have the opportunity to recover from it. How you recover from a bad impression can say even more about a company than the initial impression.
The call was from the owner. She owns many of these franchises, and was very concerned that one of her offices had received a bad review.
She, herself, came over to inspect my car and give me the proof of insurance… which would have raised it to 4 stars except for 2 things. The day before, in everything she was verbally tossing my way, Mona had intimated it was a fairly standard thing to do.
AND, most of the conversation I had with the owner consisted of her trying to twist my arm into upping my rating. Saying how, since I’d given such a low rating (one star), that maybe I shouldn’t do business with them… how, she’d help me, but with such a low rating maybe the relationship shouldn’t continue, etc. When she came to the house to give us the paperwork, she didn’t bother to wait the 2 – 3 minutes it took for me to get in the scooter and come to the door. (Certainly wasn’t interested in forming a good working relationship) She just gave the paperwork to my husband, and was gone.
Well, she pretty much said she didn’t want our business unless I upped my rating. Hopefully going from a one star, to two is good enough. Since she didn’t tell me which were the multiple agencies she owned, I don’t know how to avoid her without leaving Allstate altogether.

I got my renters insurance with this office and it was much better than any other agencies I’ve quoted with. All the other ones gave me no information about what I was doing and always had hidden fees. This one Allstate office in particular always has professional, informative people and I would recommend it to any sort of insurance you need.

I have recently moved to Natomas in July and needed insurance. I was lucky enough to walk in to a great office the manager explained coverages and helped me with my decision. I recommend this place to all of my friends here in Sacramento.

Been a customer with these guys for at least five years and I’ve received nothing but great responsive service and competitive pricing. I’ve never had to call on their services as a result of an incident (thankfully) but in every respect I’ve worked with them they’ve been nothing short of professional.
(They recently changed their name from Legoullon to True Blue, btw)