Advanced Electrolysis

I had used the services of Leeta almost 3 years ago, her shop being 30 minute drive for me it became difficult to keep appts, so have not seen her again until today. I recently went for threading, which was a nightmare, so scheduled an appt for tuesday (they are closed on mondays) let my hair grow out and hybernated over the weekend, sadly had to go to ER with elderly family member the morning of appt, from 1200am to 630am, so had to shave, called to cancel appt at 630am, for the day of appt and also canceled the rest of the week. definitely not the optimal cancellation period required for anyone in business. My family member passed away on wednesday, needless to say it has been emotional crazy week. So yesterday, Leeta was insistant on an appt, and working with me to come in for today, we had a 1pm appt, I had initially wanted to schedule for ⁸⁄₁₂. We discussed that I would call her 9am this morning to confirm, but by the end of my conversation with her I explained that I would just be there at 100pm. Miscommunication happened and when I arrived at appt today, she proceeded to berate and lecture me because I did not call her this morning at 9am, explaining the obvious that I had told her that I would just be there, she did not remember this, and called me flaky several times in this conversation, and explaining that she’s like a dentist time is money etc.(however, the dentist I have had to cancel on for one reason or another has never spoke to me in this tone) I apologized for the miscommunication, and have high regard for keeping any appt and providing a favorable cancellation time but unfortunately, my obligations to family members of my people will always come first. At some point I expressed I am not appreciating the tone she is using with me, she went on and on, then I explained that this will not work, she questions does this happen all of the time, honestly in elder care it does happen all the time, I am responsible for people’s lives, and must be there in times medical emergencies. Most business owners understand this and isn’t a problem, and I am never happy having to cancel an appt with anyone, as I too know how it feels. She explains she will book appts in 15 minute increments only for me, Which is understandable, but will not work for me, it’s a whole 30 minutes to get there. So I left, and was done with this woman. She’s kind of a cranky lady, and am not comfortable patronizing a business that has no understanding or compassion for the mishaps in others lives.

I have been going to Jenny and Lita for close to 20 years. I was fortunate to select them as my first phone call back in the day as I stumbled upon the only electrolysis place in Sacramento that uses a low intensity machine. For anyone who is reviewing, that means that their work is PERMANENT and will not scar you. I’ve done everything from eyebrow to toes. They did such a good job with the first thing I wanted taken care of that I began moving on to other areas (hair free can become addicting!).
This is a small shop and the close quarters and going to Jenny and Lita becomes like going to friends. They are very friendly and they will give you as much information as you can absorb about the process and the differences between hair removal treatments available. They are about creating the best «hair free you» you can be… and many times that means they’ll actually suggest you first go get laser treatments on a large area because it will be more timely and (perhaps) more cost conscious, and then to return to them when the laser treatments have captured all the (dark) hair it is going to and they’ll clean up what’s left.
As for the only other reviewer I will say this… Lita is up front about what she knows and won’t waste time with someone who doesn’t want to listen to her. While I knew exactly who the reviewer was talking about, I will say that both of these ladies are only trying to service their clients in the best possible way and wouldn’t intentionally insult anyone. I’m sorry that was her experience and I assure you (as would the rest of their clients — some who return from out of state just to see them) that they are good people who do great work.

I have been a client of this Mother Daughter Duo for a few years and have always had excellent service. I would and have recommended them to my friends and heard about them from another friend.

Oh boy, this is going to be a hard one for me to write. Ok, heres the deal. VERY nice mother/​daughter duo. nice until I showed them the scarring on my chin! All was well until I noticed the scabs (that I never picked at!) that were leaving pock marks on my chin, when I showed the owner, she told me not to worry, it would go away (three years later, they are still visible) I went back 6 months later to show here what she had done (I am a strong woman, I cried when I explained to her what she had done) I was extremely composed (minus the few tears) and I never lost my cool. she gave me a nasty look and asked me to leave! I couldnt BELIEVE it! I am a very friendly person, so I expect very personable, friendly service everywhere I go! She needs to learn she cant treat people however she likes because she ownes a business!!! I will NEVER go back to them. Im all about laser hair removal now!