Ace’s Garage Door Repair & Installation

I own property in sac because its a whole lot cheaper up here in my opinions than in the Bay Area. Anywho I was coming home to visit my rental home in the area and look and saw my garage door was broken. I immediately panic and ran into the house. Some of my items were missing apparently somebody decided to rob me. I called the police and the investigator told me they enter into my garage and they used some type of mimicking device to enter in. Although they still havent caught the basters yet I still decided to take matters into my home and make sure it didnt happen again. So i looked for a company that fix garage doors in the and came across this company in the yellow pages. Now mind you Im in no way rich and im trying to go ahead and save a pretty penny. I ended up calling around and decided to go with this company because they were cheaper than the rest plus I check their Unilocal reviews and their ratings didnt seem that bad. In the end they came in very handy because the owner went though the same thing with his home and gave me helpful tips on how to protect it. They ended up put in a few things for me including the garage doors that I so badly needed. All in all I can say they did a wonderful job and hope I never need to use them again, but If I do I know who I will be calling.

I had a wonderful experience with Aces garage door. Asher was my technician for the day and he provided me with excellent and professional service. It was very quick and easy. I will definitely recommend them to many of my friends and family just in case they ever run into garage door problems.

Asher (I believe was his name) came to my house this afternoon and helped me with a broken garage door spring. Sadly, this was the second set of garage door springs I had burned through in the past 18 months.
After looking further into the problem, we found that the previous set springs were not the proper weight of wire, to drive my garage door; kind of like a big, lifted Dodge truck being driven by a Corolla engine.
A few phone calls, and Asher helped equip some new, manlier springs under the hood of my garage door, and had the costs covered under my insurance.
After looking through the other Unilocal reviews, it seems like Asher is a driving force of this company’s success. It might be worth a raise…

I’m writing this on behalf of my mom, Yvonne. She was very pleased with the service. Asher came to help my mom with her garage door today. He was very patient and knowledgeable. Will definitely use this company again. Two thumbs up!!! Thanks for great service!

Asher came to fix our garage door and was super fast and efficient! Would definitely call them again and recommend them to anyone else!

Asher came to my house and was very professional and respectful from the beginning. My garage door chain couldn’t hold anymore because of a broken part. I had someone previously come from GDS and he told me without looking at the broken part that I needed a whole new garage opener system! The guy from GDS pressured me into buy a whole new system and said the broken piece couldn’t be fixed or that my home warranty company couldn’t cover it.
Asher was able to replace the part and it was covered under my home warrenty company. He was very knowledgeable and very efficient. He was friendly but didn’t talk your ear off with out working like other people. I highly recommend Asher to service any garage door needs. very satisfied with his service today!

Asher came out to fix our garage door and did a wonderful job!!! Quick and courteous and very professional. Thank you

This company was referred to me by my home warranty company, which probably should have raised a red flag. The technician diagnosed my problem as: cables off drums, top panel is bent, rollers off tracks. My home warranty company of course didn’t cover any of these repairs. So the technician recommended to replace 7 parts (springs, end bearing plates, bearing, set drums, set rollers, cables) and charged $ 926 without having to replace the door. We paid it because we trusted him.
Four months later, the top panel of my garage door cracked and the door became stuck. I called my home warranty which sent a different garage company (CMS) to diagnose the problem. After another denial by the home warranty to cover ANY needed repairs, the CMS technician told me that one of the springs was improperly placed with too much tension, which could have contributed to the broken door panel. He recommended to replace the entire door and quoted me a total price of $ 1,090.
I called Ace’s and after 4 attempts to speak to a representative and calling three different numbers, I was told that I should have gotten the entire door replaced before, and I would have to wait another five days for a technician to come and diagnose my problem. After explaining that I already paid over $ 900 for replaced parts only four months ago, I asked if I could get a discount on a new door, and was basically quoted a likely price of $ 1,400.
I give my experience with Ace’s one star because of flawed recommendations, shoddy workmanship that led to worse problems, over-​priced service, and poor customer support.
I ended up calling a different garage door company (see review on A Professional Garage Door Service) and was much more satisfied with them.

Aces was assigned our claim from our home warranty for a garage door concern. Initial appointment was scheduled for a window of 1 – 5. I called aces at 4:45 day of the appointment and the woman was very short with me and said there was 3 appointments ahead of me. I can understand they are busy and happily rescheduled. I asked for the first appointment of the day, and was scheduled for 8−10am a few days later. At 10:05 I called aces again and just cancelled the appointment. The woman didn’t even apologize or try to make it work. Just said I will cancel and hung up. I would not recommend aces, and if your warranty recommends them, ask for a different company.

I used an offer through AAA for a garage door tune up service for $ 99. I called this morning, and 2 hours later, Asher came. Amazing! He replaced 12 rollers, adjusted the springs, lubed & tuned up the door. He was professional and efficient. Asher explained each component of the 25-​point safety checklist. I am very pleased

Garage door wouldn’t open; the neighbor pointed out one of my springs was broken. I called a local garage door repair company and the tech tried to sell me «lifetime» springs + installation for more than $ 500. That’s when I remembered I have a home warranty – yay. I learned they covered this problem and the warranty company said Ace would call.
They called within 10 minutes of my call to the warranty people. The young woman on the phone was professional and accommodating. She offered me a next-​day appointment which was inconvenient for me, then we set the appointment for the following day between 10 & 2.
As luck would have it, I was out back of my home (with my cell phone left inside) when the tech arrived at 11 – perfectly inside the service window. I have had a number of service people get back in their truck and drive away when I didn’t hear the doorbell. But this young man deduced I was home, and walked around to the back, politely knocking on the gate. He told me they had tried to call but I didn’t answer. I was VERY grateful for this man’s persistence because I didn’t know when I could be available again.
I learned his name is Asher. He verified my spring was broken, and replaced both springs as is the custom when one breaks. It took Asher less than 30 minutes to replace the springs.
The prior service tech had told me there are 3 kinds of springs: 3-​year, 10-​year and «lifetime.» Asher explained that the springs are rated for how many times they’ll work. He said these springs should open the garage door 15,500 times before they might break. If I use them 10 times a day or 10 times a month, that will determine when they fail, not how old they are but how much they’re used.
I was very pleased with the company and with Asher. He was prompt, efficient, knowledgeable and professional. I would recommend this company for their service, their honesty and their ability to get the job done quickly.

We were apprehensive after reading the reviews for Aces but since our home warranty company arranged it we gave it a try and hoped for the best. Well, we got the best! Our technician, Asher was prompt and friendly. He went above and beyond for us by waiting as we took a quick trip to Home Depot to get a 2×4. He then even put the pieces in place for us. This was not the expectation and he could have easily told us to make another appointment when we had the necessary supplies that the warranty company failed to tell us we needed. There’s always some kind of glitch with home projects and he was patient and gracious. He had our garage door working well in no time. We were pleasantly surprised at how easy this experience was. Give this company a chance!