Aaron Brothers Art & Framing

How do you run a business with no lit up signage at night really hard to find the parking lot is unsafe needs lighting

Erin at the Sacramento store off of Arden helped us with a custom project. We needed frame surrounds for (4)-60″ led tvs and (2)-50″ led tvs for an event we are producing at Metro Audio Visual Productions. Erin was knowledgeable and helpful. She helped us find a wood material that was within our budget and had the look we needed. They turned out awesome and could not be happier.
Pete

Very helpful, but not over-​bearing. Definitely coming back before the end of July since that is when their «Buy One, Get one for One Cent» sale ends!

Ashley was wonderful. She had the wiring fixed on a very important frame in 5 minutes. We were 90 miles from home, and I was impressed with her customer service on a Sunday morning.

Of all the Aaron Brothers I’ve been to, the one on Arden way has the very best customer service. You are always greeted when you come in and the staff is up-​beat, knowledgable, and very helpful. It is a pure pleasure to shop at the Aaron Brothers.

I’ve had many pieces framed here, but today was a horrible experience with miscommunication at many levels. Kayla did her job very well, but once Erin jumped in, the 90 minutes of work was scratched and nothing was finished. An hour later I received a call that the order had been rung on my card, after I was told that it was impossible to honor what had been initially quoted. The inconsistencies in communication and attempts to make excuses to cover their error demonstrate a real lack of concern for customer service and an overall egregious experience. The manager’s feigning apologies on the phone underscore this real lack of concern.

I have been to Aaron Brothers in other cities and have typically received decent service– they all did fine. But today Ashley at the Arden location in Sacramento blew me away. In 20 minutes she solved two framing puzzles for me and I ended up able to frame four antique prints myself for a little over $ 100 total. They look gorgeous– two look custom. Absolutely the most exceptional customer service I’ve had in a long time.

I came to Aaron Brothers to get a frame and a matte to frame a newspaper article for my Boss.
I walked in and was immediately greeted by a Sales Associate and offered help. I showed her the article and she measured it and showed me to the right size frames. I picked one out but unfortunately they didn’t have a matte that would fit it, so I had to have one specially made which wouldn’t be ready until the next day but I didn’t mind. She then measured the article a few times to make sure the matte came out perfectly and walked me to the checkout when done so I could pay.
They are usually having a sale and during this particular day was «Buy 1, Get 1 for $ 0.01» so I got another frame for a penny which was a nice surprise. The other frame was $ 20 and the custom matte was $ 24 so my total was about $ 46 with tax.
When I came back the next day to pick up my matte, I was again immediately greeted by a Sales Associate who was quick to grab my matte and I was on my way!
Only when I got back to the office did I realize the matte was cut too large to fit in the frame. The inside of the matte fit the article just right, but the outside was almost bigger than the frame! I didn’t feel like running back to the store for a third time so I ended up spending almost an hour measuring and then cutting off the outside of the matte.
Overall Aaron Brothers has a great selection of frames, wall décor, home décor, mirrors, photo albums and art supplies so I would come back here again if I ever needed any of the above items. I would just check my custom order twice before leaving the store!

This place is great! I know very little about frames and matting, but Jessica took the time to explain very patiently everything too me. I was very impressed with the service i got

I took my prized John Lennon Art to Aaron Brothers on Arden it was recommended by a personal friend who uses this store quite a bit. I was welcomed by the friendliest staff and they were very knowledgeable and helpful. After I got home and hung my framed artwork it was near perfection! I get so many compliments when people see the artwork which is enhanced by the perfect frame and the outstanding matting which makes it look even richer! Thank you Aaron Brothers! I’ll keep coming back and trust me I do not need a .01 Cent sale! Keep up the good work I’ll be stopping by soon.

Frame your artwork ANYWHERE but here. Framing is supposed to protect and enhance your artwork. Unfortunately this place cannot do either. It seems to be staffed by the laziest and most incompetent people to ever step foot into a frame shop. Having an ex who owns one, I can tell you with a fair amount of certainty that the following isn’t supposed to happen: (1) I had to track down the progress on my order, (2) they set one of my pieces in a frame that was damaged in 3 spots, (3) when I pointed this out they took it in the back to fix it but returned only fixing 1 of the 3 spots, (4) they set another piece of mine crooked in the frame, (5) when I pointed this out, they said they would fix it but didn’t, (6) when I pointed it out again, they tried to fix it but failed, forgetting to also put the glass in front of the piece. Yeah… worst. framers. ever. RUN.

Aaron Brothers is my go-​to for getting matting pieces. Just putting that out there upfront because that is mainly what I buy here.
I’m not a huge art nerd, but I’ve had a few irregular-​shaped pictures that I’ve framed myself. Nothing too tricky, so just used a metal ruler and exacto knife. If you’re a DIY-​er, call ahead and ask if they have matting scraps available, you can usually get a big enough piece for $ 5.
AB also has a huge selection of frames so was able to snag a couple unique ones that went well with my pictures, and hit the 2 for 1 sale so they weren’t too terribly expensive.
All that said, keep in mind this place is NOT CHEAP. I’ve never gotten anything custom framed, but were in there one day and heard somebody quoting in the $ 200 range for one approx 20×24.
So, for fancy frames or unique jobs, Aaron Brothers is great. For the majority of framing needs (family photos, etc), just go to IKEA or repaint a frame from the Goodwill down the street.

Not without a coupon
A neat place to check out but if you’re a serious shopper, you will realize that the prices (i.e. sketch books, paint pens, etc.) may be double — so you have to wait for the 50% off coupon to get a «reasonable price». They like to play with the «pricing» to accomodate their coupon marketing.

I’ve come here several times and I’ve been happy with the products and service I’ve gotten.
I’ve not bought art or craft supplies, but I’ve gotten some very nice readymade picture frames as well as had custom framing done. I especially like how they can make a computer image of your art in the frames you are considering so you can really see how it would look completed; it makes it much easier to choose.
All the staff I’ve dealt with have been very friendly and helpful, and on an occasion when there was a minor problem it was immediately corrected to my satisfaction after I brought it to their attention.
They frequently run sales and have coupons that bring down the cost and I appreciate that.

I had great and helpful service — including the $ 0.01 sale. When I was greeted by salesclerk, I immediately asked for help in choosing a frame Maybe asking for help right away will increase the responsiveness of sales staff.

Love going to Aaron Bros for frames… unfortunately, they closed their store in Natomas a few years ago, which was a bummer, but we always hit up this location when we’re in the Arden neighborhood. I like their variety, and the quality and prices are great. I also like looking around at the other cute stuff they have, like Thank You note cards w/​envelopes by Papyrus… sooooo pretty!
Anyway, framing isn’t cheap, but it’s been beautifully done the times I’ve had it done at Aaron Bros, so it was worth it to me… my grandpa’s Navy memorabilia looks great in its framed shadowbox display, thanks to the help afforded me by the folks there at Aaron Bros.
I like this place, and I’ll keep coming back. I encourage you to do so as well :)

I like shopping at Aaron Brothers Art & Framing. They have pretty good sales of ‘Buy one Get one for one cent’ sales during the Summer. Aaron Brothers carries a huge selection of frames for the discerning artist who just needs that ‘right’ frame for their art work. It could be cheaper but, truth be told, any business which is in the business of framing is going to cost money. Framing isn’t cheap but if you want your art to have that professional museum look this is the place to go. Good customer service especially when I called them and told them specifically what sizes my drawings were and they gave me a price estimation on the phone.

My review of Aaron Brothers can be summed up with one word… overpriced. Perhaps they do a good job. I have no idea. I can’t afford the place. I usually avoid them due to their inflated prices compared to competitors (even if they have coupons), but I gave them another chance today only to be let down again. I called the store to see how much it would cost to have a custom mat made for a photo. I was told that I had to come to the store with my photo to see. Really? I thought that was silly, but I went anyway. I drive down there only to have the same woman I spoke to on the phone quickly pull up the price on her computer without needing to see my photo. $ 20 for an 8×8 mat. Puh-​leez! Couldn’t you have told me that on the phone? No, because then I wouldn’t be in the store to shop, right? WRONG! I left straight away. No more, Aaron Brothers.

I don’t usually rate a business so low the one star is for the customer service at this place which is just awful!!!
I came into this place really excited to get my wedding pictures framed to put them up in my house forever. I knew approximately how much a nice frame costs and was ready to go all out on something so special. As soon as I walk in a very nice lady begins to help me. After 30 min. of picking a frame, finding a package, picking out all of the colors for the matting, etc… another lady comes by and tells me that the frame I’ve picked is not strong enough to hold the glass because my pictures are so large. After 30 minutes!!! So basically, the lady I was with had NO idea what she was doing. Aren’t you supposed to be trained? If you don’t know what you’re doing then tell me and I will kindly as someone else in the store to help me! Total waste of time. I actually wish I had left and gone someplace else after this but I was already here and I didn’t know any other places in town.
So then the lady who told me that I have to start all over began helping me. Since I didn’t want to spend a million dollars, I ended up picking a frame at a reasonable price that I liked but wasn’t crazy about. I thought this place was supposed to have the most beautiful frames? Not unless you’re a millionaire.
So after another half an hour I finally had the order processed and completed. And I must say that the finished product looks beautiful. But when you have such horrible customer service it’s hard to enjoy the finished product.
Also, the whole time I was standing with the new girl for half an hour, the store manager was standing right next to us and NEVER said one word. If you know you’re putting a new person on the floor at least help them out a little so the customer doesn’t get frustrated.
And one more thing, they never called me to come pick up my finished product. I had to call them.
Conclusion: Horrendous customer service, nice frames if you want to pay about $ 1000+ and very nice finished product.
My advice: find someplace better

I contacted their home office and spoke with an Amy Page regarding this matter. She got in touch with the district manager, Maricia and the general manager, Mike. They offered to have a new picture ordered and reuse the custom frame. Because this particular piece was a souvenir from our honeymoon in Hawaii and autographed by the photographer, having it replaced wasn’t an option for me. When I spoke with Amy yesterday, she offered to have a custom mat placed to conceal the scratches and refund the amount I paid for the custom frame. I asked if it was at all possible to have a new custom frame done using wider frames instead of a mat and still get a full refund (because when I first dropped off the picture, I tried a sample mat piece to see if it was something I wanted in addition to the frame, but it looked hideous). She said that the ultimate outcome was for me to be happy with my custom order.
The general manager contacted me and said that they would ONLY offer the mat to cover their mistake. I am, obviously, very unhappy with this outcome. The fact that I didn’t want to have my picture replaced SAVED them $ 300 while I am stuck with a permanent reminder of this horrible experience rather than a beautiful souvenir that was meant to be a reminder of our honeymoon.
If you have a precious, sentimental art or picture, don’t bring it here. They don’t believe in what they preach and will flat out lie to your face. Giving them even a single star rating is highly over rated.