4 Wheel Parts

I don’t like giving someone a bad review but there is no reason to use this shop, go to Cloakworks instead, you have been warned.

I wldn’t even give this store 1star hell ¹⁄₆₄ star more like a big fat ass zero We install everything we sell HA! The big question is do or can you even do it right or sell you the right parts the first time HELL NO! & you call them out on it & they point the blame at your rig «there must be something else wrong cause we’re professionals» F U! No body there gives of shit be it sales, techs, or even the store manager, just give us your money. I will never deal with this store again! Be warned & just stay away, you’ll get better service from eBay hell craigslist.

Why does it take 10 days to get a refund when u pay cash? Leaving message at corporate office but no reply or call back. This shop has good prices but poor customer service. They glad to take your money but don’t want to give a refund.

Was really looking forward to finally finding a four wheel parts store. Drove 30+ miles to get here. Very disappointed in the limited inventory. They did not have the part I needed. Instead, the associate said he needed to order it online from the warehouse. Uh ok? If I would have known that, I would have sat in the comfort of my own home and ordered it myself. Why not have a warehouse with the store in front of it?

They give misleading warranty information and don’t back them up. Beware of sales associates not telling the details of warranty requirements.
I bought a set of tires and was told the tread life warranty lasted for 40k miles or 4 years. 2 years in I go to return my now bald tires and they won’t accept the warranty because the associate who sold them to me forgot to enter my mileage.
It took many phone calls and literally hours on the phone (because they put you on hold for 5 – 10 minutes each call) to get ahold of a district manager who said there was nothing he could do.
The reviews online and on Unilocal are right. These guys don’t stay true to their word and in out $ 1000 because of it. Thanks guys, you suck.

The reason I am giving 3 stars is that they told me 180 $ for an alignment! I mean really dude? Other than that they had the part I ordered in a couple days and I can’t complain but you guys gotta get your prices in check because les schwab charges 55 $

I’m boycotting ever purchasing from this company. I will never give them a penny. Parts didn’t show up and the manager called me a liar. Seriously.
1. Six months ago I purchased my first old Jeep. I drove the Jeep to the store excited to see what is available to purchase. I happened to ask a very basic newbie question. What gear should I keep the 4 wheel drive shifter when I’m on the street? OMG the guy had no idea. He even walked out to the Jeep to look at it. His coworker told both of us the answer. Btw, the guy who went outside with me owns a 4 wheel drive truck and he said he spends all his paychecks on parts there. That was a funny RED FLAG until the following happened:
2. Wednesday I ordered a $ 500 lift kit and Dan said if you give me a deposit over the phone right now, I can have it here tomorrow. I gave a CC deposit. I took detailed notes of our conversation. Dan said I will see you Thursday. Seemed odd he didn’t say I will see you tomorrow instead of saying I will see you Thursday. Thursday, late the next day, I called to be sure my order was there. Justin the manager said it won’t be in until Friday. He said I ordered the kit after hours Wednesday. I asked to speak with Dan and was told Dan went home early because he was ill. I told Justin I was specifically told that my CC deposit would ensure the parts would be in the next day Thursday. I said I am positive we agreed on the parts being there Thursday because I was scheduling around my mechanic, a car detail and rides plus I have my detailed notes I wrote down when placing the order with Dan. Justin said that was impossible because the order was placed after the cut off time. I told him I was reading from notes I took and I was positive I was told my parts would be available Thursday. We went back and forth and Justin really didn’t give a rat’s ass what I was telling him. I felt like he didn’t believe me and my business was unimportant to him. So I point blank asked «do you think I’m making this up?» He said YES. That’s right, he said YES. He said YES he thought I was lying. Wow. I was really caught off guard with his answer. He said Dan has worked there long enough to know not to tell me the parts would be here the next day if ordered after a certain time. JUSTIN SAID HE THOUGHT I WAS LYING. I AM A VERY HONEST PERSON AND I WILL NOT TOLERATE SOMEONE SAYING OTHERWISE. THAT DID IT FOR ME… I HUNG UP. THOUGHT ABOUT WHAT JUST TRANSPIRED AND CALLED BACK AND CANCELLED MY ENTIRE LIFT KIT ORDER. I told them to refund my deposit and to tell Justin I cancelled my order. The guy casually said okay bye. THEY DID NOT CARE ABOUT LOSING MY BUSINESS. Later I thought about something… if Dan want home sick, could there have been a chance he was off his game the day before? Maybe Dan wasn’t thinking clearly because he was ill or maybe Dan didn’t submit the order by his own dead line. IDK or care at this point. They could have made a lot of money from me this year because I’m fixing up a 28 year old JEEP. Oh I also forgot, when asking about the differences in lift kits and the huge price difference I was spoken to like I was a three year old child. It was like pulling teeth to get specifications because I am a female. I could tell by his condescending tone of voice and lack of attention to detail that I was not worthy of his phone time. I had to say hey you can just talk to me normally because I will understand, I’m an Engineer and I will understand specifications. He was using terms like «the kits are all different and that’s why they don’t cost the same» etc. I felt like saying No shit??? LOL. I wonder if he didn’t know the difference in the parts. I took my money elsewhere and ordered all my parts from another shop in Rocklin. Their phone number is 916−481−7842 and they run a professional business.

Great bunch of guys. Very knowledgable.

Every time I have been here something has been screwed up. Either parts are installed incorrectly or wrong parts are ordered and they don’t bother to tell you when your parts are backordered.

I was hoping this would be the place to spend thousands and thousands on my Suzuki. Lift, tires, lights, etc etc. I had seen some ARB stuff I was itching to get. But when I got there the kid at the counter punched my truck into a computer and said «NO, we can NOT lift your truck». How About wheels? NO. How about a Safari Rack? NN. Ok, Goodbye!

These guys are great, they are experts, good listeners and helped out in a short amount of time
From now on they will get all of my business
The work they did for me was perfect and very reasonably priced thanks Dan, Chris and Dan you guys rock! John

I have not had a good experience in this store since 2004. The staff is rude, they give out incorrect information.

Rude, ass holes that don’t know much! If you need a tire you may get somebody that knows something. I don’t know how they got to be so big. Maybe it will catch up with them some day!

If they don’t have it on site don’t order it. Took 6 weeks for something they told me would be there in 10 days. Every time I called I waited on hold for 20+ minutes. Was told several times they would call manufacturer to find out where the item was and they would call me. No one ever called.
Staff was nice but seemed to be stating what ever to get me off the phone.

Just had front end parts installed there, it did take quite some time to get the parts but the service was excellent and they even helped out with the cost of the parts because it took longer than usual to get. TJ in service was very helpful with the repair, and went over and above what i would have expected. (definitely better than the service anyone gets where i work)… i would reccomend this place to anyone! knowledgable staff and go above and beyond with everything!

I recently brought my jeep in for a pretty extensive build.
Travis answered all my questions, gave me expert advice, kept me updated on the progress and in the end made the truck exactly how I wanted. The shop does expert work. They notified me on other things that needed to be done on the truck and handled it all in a timely manner. They’re super professional, they want it to run and ride well, and most importantly they want it to be safe.
I was recommended the Rubicon Express and, now that I have the truck back, I’m so glad I went with Travis’s advice. Rubicon holds up to its reputation– handles better than it did stock and is strong enough to handle anything. And on top of all of it, they offer a 5 year warranty on all the parts and labor.
i am more than pleased, my truck is better than I imagined– aesthetically but also the performance is unreal. I definitely recommend them to anyone questioning lift kits, they do it right. They’ll be handling everything that I can’t from now on
Thanks to the whole team,
Ryan

Bought a rear Xrc bumper & tire carrier. I tried many hours to install it, then I got frustrated and threw in the towel. They installed it for me & took care of a thing or two that I damaged for me for no extra cost. Same day service. I’ve been buying parts for jeep online. For now on I’m going to these guys. So far good clean place, good staff!

I special ordered a set of simple mud flaps from here. They told me it would take about 7 – 10 days to get and even charged me a $ 10 shipping fee. After 2 weeks I hadn’t heard anything from them so I called to find out where my order was. They assured me it should be there within a few more days and arrive no later than that Friday. After no phone call, I decided to stop in the following Tuesday from being in the area and they had the Mud flaps there. The guy tells me they have been there since Friday but hadn’t gotten around to calling customers to tell them it’s in. The product was correct but the follow up service was bad. In a day when local retailers have to fight the internet, customer service should not be like this. Especially when you are charged a freight fee from a local shop.

Recently purchased a part from 4 Wheel Parts, we often order from them. They told me on the phone that it would take 6 hours ($ 450) of «shop time» to install the product. I declined and said I would do it at home, myself. The sales rep insisted it was a «hard task» without the proper facility. Came home, my Fiancé helped me and it was installed and ready to go in 45 minutes. Very glad I didn’t waste the money. Great products and nice guys in there but always trying to sell you labor charges that arent needed. Make sure to do your reserach before you give them money for «shop time».

I’ve been buying Jeep and truck parts here for over a decade now. In the early years at this location, it was one of the only places in Northern California to carry a vast selection of parts in stock and priced reasonably well. They have really grown over the past couple of years and I’ve stopped buying from their store location and moved all my shopping needs to their online store as they are willing to match any competitors price and offer free shipping and extra savings deals from time to time. The web site is easy to use and makes for a hassle free experience that is if you know what part or modification you are looking for. The staff at the store really knows their stuff if you don’t or aren’t quite sure what to get or what works/​fits. As a long time customer I’ve repeatedly gone back to 4wheelparts for my needs as I like the company and haven’t had any problems with them, that is until today. It’s one of those «one bad apples» type stories and I’ll spare the details, but it summarizes like this. They don’t have their online, phone, and stores all on the same page when it comes to returns or exchanges. The store manager was unsuccessful, if not downright unwilling to rectify the problem. I ended up speaking with his manager though and he took care of it pronto. It was a huge hassle going through all the back and forth just for a simple return and might make me think of purchasing my next item somewhere else in the future. Overall though, I give this place a okay to good rating.