1-800-Radiator Sacramento

They sell a cheap product and advertise a nationwide warranty but if you don’t have your receipt they won’t warranty anything so if you’re traveling across the country and your radiator blows out like happen to me I call to get a new one figure and they would have my information in their computer from when I ordered it and they delivered it and I paid with a credit card and they told me know so I had to spend $ 150 on another radiator to get home I will never use their service again and I will never tell my customers to order from them again which I’ve done for the last 10 years

It’s always frustrating having car problems, but it’s even more frustrating when the people on the other side of the phone, who are supposed to help you, are rude and have an attitude. Yes we need your parts, but definitely not your temper, your short abrupt answers nor your indifferent demeanor, almost like you’re doing us a favor. This is the experience we received from a lady who «helped» us.
Here’s a small side note/​suggestion to the owner of this place… Please have your crew answer the phone with «Radiator-​Sacrament in NATOMAS!» (Because you know you moved, but we don’t ! It’ll save everyone a headache and multiple complaints as you already have poor reviews on here. We live in Roseville, called and they had the part we needed and when we got to the place, turns out they’re in NATOMAS already. We drove all over town losing time and money, when it could of been avoided if the people managing this place would be smart enough to tell their employees to let customers know that they have moved !

We have been using 1 800 Radiator for a long time, but ever since they moved their location from Rocklin to West Sac, service has gone downhill. Very far downhill. Like, Marianas Trench depth downhill.
I used to call and the phone was answered by a friendly, knowledgeable gentleman named Ron who listened to my request and asked how my day was going. We had no issues with delivery, and our parts were accurate and we rarely had issues.
Now, the phone is answered by a lady who not only talks WAY too fast, but whose tone and demeanor is brusque, rude, and indifferent. She interrupts constantly, and must be at a desk in the middle of the freeway, for whatever is going on in the background is so loud I can barely understand her.
In addition to the lower standard of employee, the parts are not the same quality they used to be. We have also had issues with their supposed «100% Warranty» on fuel pumps. Let’s just say it’s definitely NOT 100%.
Very disappointed, guys. What the heck happened?!