Patriot Subaru

The best service I’ve ever had at a car dealership by far! I leased a new Impreza in November and from start to finish this place was head and shoulders above other dealers I visited in the area.
Everyone there is so wonderful! I usually feel preyed on when shopping for a vehicle, but I was pleasantly surprised at Patriot. I was able to look around without being approached until I actually wanted more information. My salesperson, Matt was incredibly knowledgeable and helped me come to my decision without an ounce of coercion! I don’t normally know much about cars, but I left feeling informed and almost like part of the family.
Also, I went in for my first service appointment today and I must say, it felt like I was at NASCAR or something! I pulled in, checked in, and was seated in the waiting area in seconds. Less than an hour later all was done and I was on my way.
Other dealerships should take notes! If you’re looking to buy or lease a car without stress, I highly recommend Patriot Subaru!

Matt was my salesman, nice guy. His favorite saying is «there’s an a*s for every seat.» I looked at the possible options for my budget, what was available at 3 other dealers and settled on what I could live with and they met me half way for both the selling price and my trade in. Not a lot of anguish, just some as it is with all transactions, its a process, the more you know, the better off you are. Do your homework and look at the market for what you are looking for and what is coming down the path. 2016 is a good year to trade vehicles as there are many leases coming off/​out so there are many options out there. No longer a shortage of options as it was in the past 3 years. Good luck. And if you know someone that has purchased here and you use them as a reference, that person gets a bird-​dog fee of $ 100. hint hint

Bought an outback here for $ 10k with 100k miles. Had to put in quite a bit of service in the past 2 years, all at the dealership, never a good deal, but I figured I’d try loyalty.
3 months ago I paid 1500 for a transmission repair on the car after getting a CEL code. The 1500 did not fix the problem code, and I told the service folks.
Now it appears they missed a bulletin about my problem and I need a new tranny. They quoted me a used tranny for $ 2k. So looks like $ 15k lasts for only 60k. Still paying it off.
You would think that the dealership would know more about these cars.
Also the kicker– Sales guy all over me to buy another car there after he finds out my situation! No thanks

Not sure why this dealership is only rated with 3 stars at the time I did this review. My experience with this dealership has been extremely positive every time I purchase a vehicle. Our salesman, Doug, is very knowledgeable, helpful, and honest. We have had positive experiences with the financiers and they have been very helpful throughout each process. The facility itself is meticulously clean and the service department has been more than helpful in past experiences.

I waited 24 hrs to write this, time to chill, remain calm and keep it factual about back to back negative sales and service experiences. Background: I’ve purchased multiple vehicles here in 4 years and had them serviced at this dealer. I use Subaru cars for business and trade them out every 2 years.
Service: Getting ready to sell one and buy another, I requested a $ 120 comprehensive condition report. Results: Items checked «needing replacement» were either in great condition or not inspected at all. Plus 2 stars because the service manager accepted full responsibility, apologized, corrected the report and removed the charge. Minus 3 stars because someone without mechanical knowledge would’ve never known.
Sales: The purchase attempt on a new vehicle was poorly handled. The sales consultant presented a reasonable counter offer. (Which I was willing to accept and eventually paid to a different dealer however it never even got that far.) The salesperson was very emotional and tried multiple lies, including «We won’t make any money at this price.» and «Our documentation fee is lowest.» What was said about TrueCar I cannot print. Their own initial counter offer was then raised several hundred dollars and transmitted via email, while I was still in the waiting area and we’d just spoken.
I had a check and pen out, ready to make a deposit. I put them away and drove the initial counter offer directly to another Subaru dealer. It was accepted immediately, with a lower doc fee. Maybe all dealers are out to «lose money» in the Subaru business and «less is more?» I prefer a calm, professional, honest interaction, without the head trip or profanity. Caveat emptor. Your mileage may vary.

I hate car shopping. I hate the games that come with it. The «whoever talks first loses» game. The «happy wife, happy life» game. The «you tell us what your absolute bottom dollar is, and I’ll ‘talk to my manager’» game. The «let me, the salesman, tell you, the buyer, what kind of car you want to buy» game.
We had to play them all the other night we were at Patriot Subaru.
Let’s talk about the good:
+ It’s a very clean, warm, inviting dealership. I loved all the seating areas, the abundance of plants (which they’re very, very proud of themselves), the access to computers when you need to get work done but are stuck having your car repaired, the complimentary coffee, etc.
+ Dave, the manager, seemed friendly and helpful. He was entirely understanding and lovely with us when we chose to forgo purchasing anything.
+ Subaru’s are amazing vehicles.
Let’s talk about the not so good:
— Maybe this is overly sensitive, but… our salesman simply assumed we were married when we walked in, so in their system (and every piece of paper they printed out for us during the duration of our visit) we were listed as X and X SameLastName. This really frustrated me and, I gotta admit, seemed a little sexist. You don’t know if we’re married, and even if we were what if I hadn’t taken his last name? I mean, listen, if you’re gonna ask invasive and personal questions to find out what kind of car will fit our needs, lifestyle, and financial situation (which I get is totally necessary)… maybe take the time to ask me what my last name is, too.
— When we realized that leasing a new car wasn’t going to work for us, we started asking about used car options. Uncomfortably, the car salesman pushed and pushed and pushed back explaining that it was a much better option than buying used because blah, blah, blah, blah, blah. Once he realized he wasn’t going to get us into a new vehicle, he became disinterested and disengaged. On test drives of vehicles afterwards, he basically pouted in the back seat and only spoke when we had pulled back into the dealership. «What’d you think?» We’d tell him it was okay and he’d mumble something about just taking the keys back. In all fairness, we were there for nearly three hours, so maybe he was just getting tired? Maybe he had had a long day? Regardless, it got more and more awkward feeling.
— The salesman also called us days later to ask us what kind of quote we were getting from another dealership. We explained we had no idea what he was talking about because we hadn’t been anywhere else (honestly we hadn’t). Patronizingly, he pushed us asking for the info until he eventually realized… Whoops… He had had the wrong person. Totally unprofessional.

Talk about misrepresentation– sales –service — Being sold a $ 1500 service contract on a new car that DOES not actually include service??? OH wait Maintenance which is not Maintenance service is actually another $ 1000– REALLY talk about a way to scheme– and make a buck !!!
Shame on us because we bought two cars and just found out — so we lets be clear Patriot Charges 2,500 to maintain and service a NEW car– ALL free included at other dealerships– Then they acted as if I was the one who made the error when it was CLEARLY marketed to rip you off!!! I had to give them the one star because they offered to allow us to take the maintenance package off the car– jeez thanks

Went there over the weekend to either buy new or buy my lease. They were all super helpful. Even though the lease was done in MA and is what I ended up doing, buying myself out of the lease, the team were pleasant to work with.
The building is renovated and has everything one would need while waiting for service or waiting on paperwork. Very comfortable and the staff is friendly.
I will refer friends to Corey C, Vinnie M and Mike A 100%! When I am ready for a new Subaru it will be my place to go.

I was there this weekend to just look around. Well I came home with a new subaru. I have been a subaru fan for a very long time but I usually hate the car buying experience. I found the dealership to be large, clean and an all around pleasant atmosphere. The selection of subaru’s to
Choose from was great. The associates were absolutely wonderful, friendly people who were by no means pushy sales people. The pricing on their cars and life time warranty are beyond amazing. I am truly beyond satisfied with my experience and look forward to my future visits.

Do not finance a vehicle through Patriot Subaru in Saco, Maine. I leased my 2010 Subaru Outback and they financed the vehicle through Chase. What a disaster!!! Chase has been terrible to deal with since day one. When my lease was up I wanted to buy the car outright. I called Patriot and they told me to come down to fill out the paperwork. When I got there they sent me packing because they realized I wasn’t going to finance the car but buy it outright, therefore they weren’t going to make any money. So they put me in touch with Chase (Subaru Motors Finance) directly. I filled out all the necessary paperwork, odometer reading, etc. sent them a check for the buyout (close to $ 15,000.00). Well, Chase kept the money and I still, close 50 days later, don’t have a title. Yes, I called Patriot Subaru as they were the ones that assisted me financing the vehicle. Have I heard from the since? NO I would strongly advise that you do not finance a vehicle through Patriot Subaru in Saco, Maine.

I have had some less than settling experiences at both the dealership and the service department, so I was surprised when I called around and found they had the lowest price for some routine maintenance of my (100k) 2008 Legacy. While I was there, the service manager made it a point to check for anything outstanding through Subaru, and also investigated an exhaust leak I had been hearing. When it turned out to be covered under warranty (at 100k?! What!?), he also arranged to have a non warrantied cover replaced as well. I also felt Wayne was very honest with helping me prioritize upcoming maintenance needs. Megan in service was very patient with rescheduling my appt several times, which was very much appreciated day of.

This dealership is outstanding… Adam Arens, the owner is incredibly helpful… he helped me purchase a 2011 Outback for my daughter in California… at a great price… These people are just plain nice!!!
Thanks, Adam and everyone at Patriot Subaru!