Cosmepawlogy

Brand new to Richardson and (after calling about 12 groomers) decided to give this place a try. Here is my experience…
They were really nice and professional on the phone. They had good prices ($ 25 for a bath and then $ 7 for teeth brushing). They were able to schedule me the next day too.
Here is where the problems come into play… when I arrived, a little girl greeted us. Now I know it was probably their daughter or something but I wanted to actually get to speak with the person that would be grooming my dog so that I could ensure they understood what I wanted. The girl, bless her heart, didn’t really know what she was doing. I was patient because everyone needs time to learn but I was annoyed when I asked to have my dog’s bag taken with her (she likes to sleep in it when she is kenneled) and the young boy said, «that don’t matter.» First off, what you are trying to say is «It does not matter.» Secondly, Yes, YES it does matter because I want the bag to go with her.
Ok so I left and then FIVE HOURS LATER got a call saying she was ready. 5 hours. I was told it would take 3 hours max. The reason this is a problem is because I had scheduled my meetings around that 3 hour window.
Once I arrived to get her, she was till damp and her collar was on so tight that she was choking. Once I got her in the car, she frantically curled up in my lap and I realized that she didn’t enjoy the experience either.
Needless to say, we won’t return.

Just moved in the area and took my dog Q-​Tip here for the first time last week. They did an excellant job! Everyone who has seen my dog has commented on how cute he looks with his new haircut! Cosmepawlogy has now become my dog’s permanent groomer!

Brand new to Wylie & they do an amazing job! I don’t know who likes them better me or my dog Thor! He’s so excited every time we pull up and has to give kisses when we leave! So you know they treat him good! Great customer service and I highly recommend Sandy! The location is very clean and conveniently located right off highway 78. Five paws! ;)