Clean Air Texas Air Duct Cleaning

1. They called to cancel the first appointment they scheduled and reset for a different date.
2. Nobody on the phone knew how long the appt would take or had a way to find out
3. They had us wait at our house all day Saturday for a technician, then no-​showed. 4. We could not get them to answer the phone Saturday to tell us whether or not to keep waiting.
5. They called us at 8am (!!) on Sunday (!!!) to say that they needed to reschedule the appointment they missed.
6. We called them back, but have not gotten a reply.
This business is staffed remotely and administratively incompetent.

I bought a groupon, and was told when I called to schedule an appointment there was only one day they could come out within the next month. I’m so glad my husband was home the day they came.
The service guys were nice and friendly, but one stayed in the attic doing all the work while the other was writing up a quote for all the ‘extra” work that was needed, and spent most of his time outside, or walking throughout the house cleaning the exterior of our ceiling vents with a long-​handled hard-​bristle brush. He was trying to explain all the things we needed because apparently we had «stage 2 mold», trying to up-​sell us. When asked if we could just get the mold taken care of ($ 199) and not get the sanitization ($ 299) he told us they were both necessary and «kind of went together». After some haggling with the price (and our threat to just get a second opinion) they agreed on $ 500 for everything.
My husband was having doubts and went up to have a look for himself while they were cleaning and asked to see the mold. The guy told him he already cleaned it out, so my husband asked him «with what?» The guy dug into the bottom of his bag and showed him some cloths, but there didn’t seem to be any black mold on them. Red flags for sure. My husband called to talk to the boss («Joe») and was told if there is mold present it is costly to get removed and that their offer was extremely good.
When they were getting ready to leave and accept payment, they actually asked if we could make the check out in the worker’s name so they could get gas! No way!!! We called the bank to cancel the check as soon as they left. Too shady, and after reading other reviews on here, I’m glad we took care of it right away! If you bought a groupon for this company, do not use it, and see if you can get your money back!

My story, too, is a familiar one… and not a good one. I also purchased a Living Social voucher and scheduled an appointment between 3:00 and 5:00pm, and scheduled that time away from work to meet them at my house. At 4:10pm, I received a phone call that they were running late. About five minutes, later, I received a phone call from another number saying that they needed to cancel and reschedule. I have been calling the technician, the second number and their headquarters for a week, and have not been able to get a response. I have requested a refund from Living Social.
Do not use these people… there are other air duct cleaning firms out there and many of them offer similar discounts on Living Social. I am also reporting my experience with Clean Air Texas Air Duct Cleaning to the BBB.

I’m very unhappy with the service I received from Clean Air Texas. I bought the Living Social voucher for duct cleaning and dryer vent cleaning. They came out and immediately told me I had black mold in my system. They originally quoted me $ 649 to clean that out and when I said absolutely not, the guy called his manager and said I could get it for $ 299. That should have been a red flag right there. I’ve been duped by car salesmen in the same fashion so I blame myself for not knowing better. They «cleaned my system» while I sat outside because I’m scared of black mold and probably also an idiot for not watching them. They left about 30 minutes later with my $ 299. I got my ladder out and started checking through all the vents. They were all filthy still! I could wipe my finger across them and gunk would come right off, like it had never been touched before. I called them back and the woman on the phone told me «Oh that guy, yeah, he’s new, and we’ve gotten a lot of complaints about him. He’s gonna be fired and we’ll send someone out better to you to re-​do it.» Well that should have been another red flag. They sent the same guy back out (I’m certain he was NOT new – Darian? nor would he be fired). Then here’s the kicker «Oh yeah, the black mold treatment takes about 3 weeks to work.» Really? Why wasn’t I told that originally? Or over the phone when I first complained? «Oh yeah, I must have forgotten that vent.» «Oh yeah, that’s paint from when the house was built, we can’t clean that off.» «Oh, that? You’d have to replace your vent to get all of that out, we just can’t clean all of that off.» «Even if I had a wire cleaner, I couldn’t get all of that off.’ So let me get this straight – a vent cleaning company can’t clean the vents off. I would have to replace the vents to get them REALLY clean. Right. This place was a joke. I’m mostly mad at myself for giving them one cent over the living social price, and I shouldn’t have bought that to begin with. Please learn from my stupidity – do not do business with this company.

BEWARE! They show up late, tell you there is black mold in your unit, then upsell you immediately. If you say no, they’ll «call their boss» & bring down the price (in my case they did this 3 times, went from $ 599 to $ 299 to $ 149). They won’t leave without you agreeing to something. TRUST ME– KICK THEM OUT. I offered a credit card, but he said «our cc machine is down, but cash is king.» Yeah right. Of course I said no. He «finished» his work after only 25 minutes, & asked me to walk around the house to see if there is a chemical smell! He acted like he turned on my ac & heater to check them (all in about 20 seconds, which is impossible.) Then he tells me your total is $ 196. I asked why –isn’t it $ 149 + tax? He quickly adjusted it to $ 162. He was irritated that I caught that. He left in a BIG hurry. Afterward, I noticed my brand new yellow ladder was gone! I called Clean Air Texas & told them one of their workers (Darren) just stole my ladder. She (Michelle) immediately put me through to the owner Joe. Joe sounded as if he was in shock. He said we don’t work that way, & he apologized. He called his worker & called me back. He said yes, Darren does have your ladder & he’s bringing it back now. He said Darren will be fired, & he’ll tear up my check. I told Joe I don’t want Darren anywhere near my house. I told Joe I want Darren’s info just incase something happens. Joe claimed «Darren won’t go anywhere near you, don’t worry», but he also said I’ll give you the info. Joe seemed nice enough, but I still don’t have the info). Joe said he’ll call me the next afternoon & bring the ladder himself. That same night, I came home late & my heater wasn’t working. In the middle of the night, I had to take my 2 shivering children to my dad’s to sleep. The next day my dad & I went to see what happened to the unit. Darren had switched off the unit in my attic, apparently since he didn’t get $ 600 out of me! My dad said the unit looked untouched. Joe never called me the next day, so I texted him. at 6:55pm, but no response. I texted again at 8:22am the next day, again no response. I’m thinking the owner is not as honest as I thought. I texted at 9:50am, insisting on getting Darren’s info. He finally responded that he’s busy, but he’ll get it to me later. He also said someone will bring my ladder later. That afternoon a guy pulls up with a yellow ladder, but it was filthy, old, worn, very used, & had dog feces on it. It had another company’s name on it!!! (It was written in marker & really faded.) I was furious. I texted Joe immediately & said what kind of game are you guys trying to play here? He claimed that’s the only yellow ladder Darren had in his truck. I told Joe I want Darren’s information now, & I’m going to call the police. Joe got upset with me! Really! Ok — now I’m thinking they’re ALL crooks! The ONLY reason I didn’t call the police is because it’s Christmas. DO NOT LET THIS COMPANY IN YOUR HOME, & DON’T LET THEM SCAM YOU!

Bought a 10 year old house and used a LS deal for duct cleaning. One guy did all the work and they other spent every minute up selling me. He brought me to the attic and showed me black on the inside of the furnace that would cost $ 1000 to get rid of. He was so pushy, it was on the verge of scary. I kept my cool while he had his cigarette outside to «give me time to come to my senses and sign the paper». ‘during his «cigarette break», I called my home inspector who had done a thorough job of inspecting after we bought the home just weeks beforehand. He said there was nothing wrong with my furnace and saw no mold. Bottom line, I declined the deal and a couple of days later looked at the same area in the furnace and poof, it was gone on its own. Kinda makes you wonder how it got there and disappeared so quickly… just saying’.

Bought a voucher. Nothing got cleaned. Instead I got a bill when they showed up telling me I need all this extra non-​sence work! Shame on Living Social for selling me this crap! I had a AC guy come out after that fact. Paid him 75 $ and we are all clean!

Purchased a Groupon for their air duct cleaning service. Scheduled an appointment a week ago for yesterday from 1 – 3 pm. Waited exactly from 1 – 3 pm for them to show and they never did. Called them multiple times and everytime it went to voicemail. I left a message, and they never called me back.
Very unprofessional and unreliable. Do not use this company.

Purchased a duct cleaning from Living Social. They arrived earlier than the time, but I was late (yikes)! All was good though. They waited patiently (about 15 min) and got started right away. Explained and took pictures with my phone of mold growing in blower/​furnace area. Not bad but worth taking care off. Daniel explained the different things I could do and I chose to get rid of the mold and the lifetime warranty. I’m not sure why some of the reviews below are bad but I don’t feel it was a waste of time or money. Thank you Daniel and team for great work. If for some reason I don’t receive what our agreements says, I will write again with a bad review.

WARNING! DO NOT waste your time and money with them! I’ve bought a deal from for an air duct cleaning service through Living Social and they never showed up for the appointment. No return calls and they will never pick up their phone…

The worst customer service ever! Not knowledgable about what they are doing. I purchased 12vents, 1 return, 1main line to be cleaned for $ 49. They did not clean 12 vents. The owner Joe Fowler vacuumed one vent that he said was a return. And then wrote me an invoice for $ 3000, worth of work that needs to be done ASAP. He claimed most of my vents were returns and refused to clean them. He was very rude & demeaning when i suggested they just do the work that I paid for. The 5 star rating is his wife. Do not trust this company. They will try to rip you off!
They have an «F» at BBB… Not surprising