AT&T Authorized Retailer

Love coming here to make any changes to my account. Little wait compared to at AT&T store on Colorado.

My phone took a total dump yesterday and decided it was just going to turn itself off and on whenever it felt like it. It was very frustrating. First their AT&T’s website had the wrong time listed, so I arrived 1 hour early. Ok. Down the street to Intelligencia for a croissant and a beverage. Anyway, if my phone had to die this week this was not the day. Personal, so no details. You will just have to trust me that lives hung in the balance. Now I have an older Samsung. I like it. I want a new one when they come out in a month. So Gabby, I believe here name was, showed me a 40 dollar phone that would allow me the freedom to buy the phone I want when it comes out. Thanks, for making a truly awful morning more bearable.

So I just moved over from verizon. I was tricked into believing if I had u verse Internet I would be eligible for unlimited everything on my phone if I transferred over. ok I did. 24hrs later they made me get direct TV. Now, I let my mom go to the store in s. Padadena instead of our trustworthy store in orange and the guy upsales my mom on a ph she does not need. She will buy anything you offer her. Instead of getting her the phone with the same capabilities he dales her on a phone she doesn’t need. To us this the sales rep taking advantage of a poor Lil ol lady. You should be ashamed ATT south pas.

I have been here a few times and they have always been very helpful and nice. I forget this place is here bc it’s an outlet, but if you can make it here, theyre not major busy like the att store is. Jeffrey helped us today. He was great.

best customer service I’ve ever received at an Att or Apple Store. (and let’s be honest, that’s saying something… seems like there’s bad customer service at these types of stores because they know we need them and their phones to survive). I went in yesterday to get the new iPhone 6s and they had some remaining in stock despite the fact that I didn’t preorder and it was the first official day of sale. Oliver was very helpful in laying out all options and I never felt deceived. he was very honest about my options, but also helped me come to the best decision possible.
I think people typically avoid this location because it says «authorized retailer» and is not a corporate location. but honestly, maybe that’s why I like it so much. so even if you don’t believe me, I don’t care… because then I won’t have to deal with it being busy when I need to go to the store :)

I went to the AT&T store on Fair Oaks link my older iPad to my wireless account, as this could not be achieved over the phone with AT&T customer service. Jeffrey helped me out and he was great. The whole process took only a few minutes. He was patient, professional and extremely courteous. He also gave a great overview of my options, in case I chose to upgrade my current iPhone. Best service ever. TKU Jeffrey !!!

This is why I’m leaving at&t.
There reps are never consistent, I had to jump stores to keep my wireless guy in which he is gone again to a different place. I asked for my wireless guy and he said he’s not here…
I went in with a phone issue, a rep named Oliver was very rude, annoyed, and gave me the «are you stupid look». If you don’t like your job because of any reason then quit!
This rep is the most rudest person ever. He’s on his phone texting while helping me, he’s ignoring me most of the time, I had to tippy toe around him while he’s texting on the phone.
Then after he tells me to go to a corporate store… after 20 min!!! You couldn’t tell me this before you were texting for 10 min. Then when I try to ask him a question, he goes silent for like 3 min… staring at the computer screen…
Then the most pervi thing happened, there were some girls walking by In summer clothe. He straight turns away from what he’s doing to stare at them with his glasses off like a dog, while turning his head a full 180. That was it. I left in a heartbeat I am not dealing with this crap.
This store lost all the great workers I remember. Now it’s a group of lolly gagging losers that blame the world for there misfortunes.
I’m leaving carriers, verizon was bad but for the price now I rather have verizon than deal with these people.

Good customer service is very hard to find now a days! But I appreciate those who go the extra mile. Angel is a good, hard worker, and might I add pretty funny. LOVE Love love her! !

I’ve been with AT&T for about 5 years now and have been following Angel’s customer service from store to store. She is such a great sales rep! She has gone and goes above and beyond out of her way to be as much help as you’d like her to be. She has done so much for me. Thanks for being the best at what you do Shanelle girl love ya!

I came in about a week ago… this gorgeous girl angel helped me out I spent over thousand dollars and she went over all the instructions with me The level of professionalism is out the roof definitely needs for promotion she’s going places… I will be back to spend more money #A1 I will be back!

They were amazing. They helped solved my problem with the u verse internet and cable package. They were fast quick and understanding. They also helped us find the best price for our package. I rather come to this store then call the operator. The operator did not help us at all so we ended up coming into this store. They made us feel like a valuable customer and got our issues fixed asap. Over all great customer service at this store. They handled our problem. Problem solved.

Angel is the best… helped me with a new phone and pad and am not that savvy with all the new technology. she spent quality time explaining all the various options vs. feeling rushed out… definitely ask for her

Just upgraded my daughter to the iPhone 6 and Angel was a great help. She double checked my account to make sure I had the best plan available. Helped my daughter set up her iPhone and explained everything to us in detail. Her associate even put the glass guard on the phone for us. Angel has a great sense of humor. Will definitely go back. Thanks again Angel!

When I wrote my original review I was very angry at being deceived. And I am not a negative person. It takes a lot to get me that upset. I will still leave AT&T after my contract. The girl, Angel, that helped me resolve the big expense that occurred with my free tablet was very helpful. I pay perhaps an extra $ 15 including all the extra charges for a tablet that I never use. Nothing in life is free.

I spent two painful hours on the phone with the last in a long string of AT&T phone service providers, to no avail. Then I decided to walk myself into an actual ATT store and was assisted by Angel Lawson, who handled every single issue I had, from billing to technical, in a quick, efficient, highly informed manner and was polite and kind to boot. AT &T should hire more people like Angel.

Been in here 2x since I recently moved into the neighborhood, and am very impressed with the level of service I received. The location is convenient, the new interior design of the place is great, but the best is the customer service. Jason answered my questions and we figured out why my damn phone bill was over $ 200! Thanks, Jason.

I hate AT&T.
The guy that assisted me had customers before I came in, He made it a point to ask me if I needed anything and told me he would be right with me, 10 mins or so later he helped me out. The service was fast and semi friendly. The agent was informative and helped me out with the services I needed overall. Nothing to brag about.

Mauricio & Jason helped me out today and I couldn’t have asked for a better experience. They were patient, informative and personable. They helped me look at, write out and truly understand all of my possible options. They answered all of my questions with great detail (there were many) and I was out in a timely manner. After chatting with them I’m confident that staying with AT&T is a great choice. I wish I lived in California to come and visit them whenever any questions come up!
Thank you!

Horrible service, Horrible attitude and Horrible employees.
The black guy has a horrific/​lazy working attitude; and the fat wanna-​be-​mexican-​chola has the worst sence of knowledge for the different programs, pricing plans, and products. It surprised me to see this level of service and people in this area.
They all need to get fired or relocated to a location for suitable to their level.

Horrible service. They take forever to do anything and are extremely rude. They also have no motivation to do their jobs and constantly get sidetracked in conversations amongst themselves.
While we were there, the 2 employees took their time taking care of our phone purchase, didn’t bother to tell us that we didn’t have to pay the upgrade fee, and proceeded to bad talk other customers that came in earlier that day.
Horrible place filled with even worse people. It all but made me cancel my plan with AT&T