Toyota of Runnemede

I’m sorry to say I had a horrible experience at this dealership. I fell right into a bait and switch offer for a brand new vehicle. Then I was offered $ 3500 less for my trade in then another dealership I had been to a few days before. I was very disappointed with the manager since final dealings were with him. I should have known the Internet price I was given was too good to be true. I was an educated buyer looking for bottom line pricing without any games. I did not experience those items here.

I have experienced the worst car shopping experience I could imagine with this dealership. I do not recommend this dealership at all. I made four trips to the dealership in total, and I was given new information every time. I was interested in a 2011 Certified Pre-​owned Toyota Camry.
On my first visit I was told My cosigner and I were approved for a loan with a lower interest rate and we signed all the required paperwork. When I returned to pick up the car after a wheel bearing was replaced and the roof light switch was attached, I was told my cosigner was not approved and that my interest rate increased 5%. The finance manager Mike Kapelus nor Brian had ever clarified that the loan was pending.
I was then offered a discount from Mike on my third visit when I decided against the purchase. I took the new paperwork home to review it and the numbers did not add up. I went back for the fourth time to clarify the new prices and noticed there was an additional fee of $ 800 for extended warranty that I did not ask for. When I addressed the charge I was then notified that the vehicle that was advertised as Certified Pre-​owned from Toyota is not actually certified and I am being given a «free» 12 month warranty. This would mean I no longer have the 7 year Power train warranty that I was told was included with this certified vehicle. This dealership falsely advertised this vehicle that is not certified and didn’t address their mistake till the very end when I noticed I was being charged with additional fees. I would give this dealership a rating of 0 if Unilocal would allow it, this dealership does not even deserve a rating of 1 out of 5. This dealership is very unprofessional and falsely advertises their vehicles and warranties. I recommend to stay away from them unless you want to be lied to.

I got a great price on the internet for a Rav4 but got the worst trade offer I ever got from a dealer. They offered me $ 2000 less then bluebook and up to $ 3500 less than other dealers in the area would give me for my car. if you have a trade sell it outright and you will get a good deal.

Hands-​down, the best car buying experience I’ve ever had. I recently had to help my mom buy a car, and after a less-​than-​pleasant experience at Mazda, a friend referred me to Lisa Leonetti at Toyota of Runnemede. After a frustrating game of bait and switch at Mazda, I was prepared for anything. But what I got was an honest and genuine sales experience. Lisa is down to earth, and was not «salesy» at all. It was kind of like buying a car from a friend. She gave me pros and cons on the various models, and walked me through the best financing options for my mom. Lisa definitely went above and beyond — she worked on her day off, and due to some extenuating circumstances, she even came to my mom’s house to deliver the car. I’m sold! I’ll be back to Runnemede Toyota and Lisa Leonetti for my next car!

Last time I ever step foot in here. Shouldn’t have expected anything more from a place that can’t even pay attention to details on how to run a business that has ice scrappers and snow shovels taking half the display space at the end of June… But maybe I’m being to harsh. They did still have a happy thanksgiving sign up and a nice painting saying «think spring”(obviously done in winter when it was freezing cold)… Guess it’s hard to change these things when you are busy NOT doing your job. A brake job that took 3 days is unacceptable even if they did give me a loaner. I didn’t make an appointment to sit around for 4 or 5 hours to be told you can’t figure out why the parts don’t fit. That’s what vin numbers and appointments are for. And how about the courtesy of maybe a quick wash after the longest brake job in history.. but again, what to expect from a place that not one single person could care enough to keep up with the change of seasons.

Wow, You buy a vehicle and you think you are doing OK and then you find out it has not one but two recalls. We are becoming so numb to recalls that the Government says we only respond to them 50% of the time there are so many!
I had my recall repairs done recently and when informed of the work being done, I was told that I could pick up my vehicle. Great!
The «not so great» part was that the dealer recommended some additional services that I should be addressing «soon to keep the vehicle in good shape» I am paraphrasing here, but you get my gist. Transmission fluid, filters, wiper blades, belt adjustments, etc. First, why would you be looking at my transmission if it was an air bag issue? It was not raining, how would you know how my wipers function?
I had time today and I called my mechanic. Before I could even finish my sentence, he was finishing it for me. He pulled up my records, (same mechanic for the past 27 years), and told me that most if not all of the items mentioned in the report had been addressed by him during prior periodic check ups on the car. He also mentioned their prices for those recommended items were rapacious.
Shame on you Toyota of Runnemede! Why do you think folks have such a mistrust of you? Because they should!

I bought a used certified truck from Toyota of Runnemede on November 27^th, 2012. They were very friendly throughout the sales process. The price was good and I purchased the vehicle and brought it home. A day or so later I noticed a large dent (approx 5×6 in.) on top of the truck cab on the passenger side that they never mentioned. When I asked during the sales process if the truck had any damage that I should know about, I was told by salesman Marcus McWhorter, among other things, that they weren’t allowed to certify vehicles that had any kind of body damage. And the inspection sheet for the vehicle indicated that there were no significant dents or dings. Upon finding the damage, I contacted Marcus to notify him that I’d found the dent and that I wanted it fixed. They agreed to address it and asked that I bring the truck in. I live 4.5 hours away. So I requested that they arrange to enable me to take it to a closer Toyota dealership to have it fixed. They asked for pics of the dent and a repair estimate, both of which I provided (the estimate was from Empire Toyota in Oneonta, NY and totaled $ 600 to repair the dent). I’ve called countless times, left multiple voicemails and sent multiple emails to Marcus McWhorter, Sales Manager Ernie Ponti and even General Manager Bob Ferri asking for the next steps to get the dent addressed. They refuse to return my calls or respond to my emails. In addition to the dent problem, I’ve made repeated requests for the document (showed to me during the sales process) that details the repairs they made to the vehicle in order to certify it. That document was not included in my certification pack and, despite repeated requests, they’ve refused to provide that document. There’s no indication of any repairs made by them whatsoever in Toyota’s official service history (to be found at their website for vehicle owners) nor in the Carfax report for the vehicle. So I’m left wondering if they made any repairs at all to the vehicle or even did a thorough inspection at all. My experience with Toyota of Runnemede has been a nightmare since the purchase.