Holiday Inn Express & Suites Royse City – Rockwall

This Holiday Inn Express has only been in Royse City for a year or so but it’s a really nice place to stay and the staff are friendly and helpful. The rooms have a microwave and a small refrigerator, flat screen TV, really comfortable, clean beds and it is well maintained. There is also a pool, but it’s small for a hotel this size. They are located at the intersection of I-​30 and FM 548 in Royse City on the south side of the highway.
There is a good chinese restaurant across the road (Rice Express), a Pizza Hut, and a sandwich shop in the Exxon Tiger Mart across the road.
I had to stay here briefly recently when my house burned and I felt at home with the people and the room.

THE best customer service I have ever had at any hotel. We stayed with a large group of (43) teens and the manager, front desk, and hospitality employees went above and beyond.

I can not tell you how disappointed I am in this hotel. I have stayed often over the past three years. Never again. The front desk agent Brittany is rude. I’m told by the General manager that she is pregnant and they have had problems with her.
My last night here is absolutely awful. It sounds like a party next door. The general manager was completely rude to me today. Never again will my family nor I stay here again.

We just spent 4 nights here with family for my daughters wedding at Big Sky Event Hall… we were all in from out of town and out of state… we had about 5 rooms the first few nights and by Saturday night we probably had at least 15 and about 40 people. The staff was so accommodating from breakfast to evening… allowing us to spend each night LATE in the lobby area laughing and having a great time catching up and visiting with one another. They allowed us to be together as if it was our own living room. We really appreciated the hospitality of Mark and his staff and we will definitely stay there again when in town.

The Manager, GM, and director of marketing here are wonderful. So are the kitchen staff and a few housekeeping ppl. The front desk needs alot of work. Brittney is extremely rude and is disrespectful to ppl. She’d rather talk down to you and your kids and play with her frequent male visitors than anything. Definitely not good hospitality from her.

We’ve stayed here 2 – 3 times to visit family in the area. The staff are very nice and welcoming, and overall the place is fine for what you are paying for. There are not a lot of options in the area, and this one seemed good enough. However, after our last stay we will never stay there again.
It seems like their management doesn’t have a good handle on things. It’s like they do what they can to look good on paper, but if it wasn’t for the nice staff they would completely fall apart.
The last time we stayed there I found a couple of bugs in our bed, which turned out to be bed bugs. They eventually refunded our money (which went to pay an exterminator at our home), but the entire experience with their management left such a sour taste in our month that we’ll never stay there again.
I don’t have an option of an alternative place, but I’d just warn anyone that if you really want to stay there to be cautious. Caveat emptor.

Very nice looking hotel.
The King’s suite was one of the largest rooms I’ve experienced. Plenty of room for the family to spread out. The King bed was short, but the comfy chair made up for it.
Unfortunately all of the niceness was wasted when we pulled the sheets back right before bed. The sheets had a fair amount of dried blood on them. They looked like they had been laundered that way and put back on.
My wife insisted that all of the linens be replaced, the night clerk was polite, apologized and said that he would leave a note for the morning staff to look into.
In the morning I was told that what had happened was «impossible» as the last maid to work our room was the best one they had.
No compensation was offered and no further apology as well. I had pre-​paid via their website so had no leverage and just walked out.
We are unlikely to visit Holiday Inn’s in the future.

Super impressed. Very modern, snazzy hotel. Décor makes you think you’re somewhere very expensive, but you pay a little over $ 100 a night. You can’t beat it. I don’t know why the map can’t figure out where the location is but it’s on the SE corner of FM 548 and HWY ³⁰⁄₆₇.
My first stay here I wasn’t too excited when I heard we were staying at a Holiday Inn. I’ve been a committed Marriott customer for over ten years. My Aunt’s house is literally down the street, so this was the best option when we went to visit. I had not stayed at a Holiday Inn since I the early 90’s and I envisioned small rooms, super 80’s floral bedspreads and that commercial where the kid jumps onto the super dusty bed. So I was disappointed up until the point we entered the hotel.
It is very newly built and has a great modern design and décor. The lobby definitely sets it off with a feeling of luxury, something I never expected from Holiday Inn. They offer high speed internet, 24-​hour fitness center, business center and outdoor pool and hot tub.
You can’t beat free breakfast. This isn’t just muffins and cereal. They have eggs, bacon, sausage, bagels and several juices. Not to mention the «push-​button pancakes,» where you push a button and the machine makes you a pancakes in 45 seconds. Really crazy.
The rooms are much bigger than I expected. The regular rooms are the size of suites I’ve had elsewhere. They have several sitting areas, desks, the usual TV with a fair amount of channels, coffee makers, microwave and mini-​fridge. I love the cozy polka-​dotted chairs. The bathrooms are a fair size as well with granite countertops.
One thing I always require from my hotels I stay at is non-​smoking. The whole hotel is NON-​SMOKING. There is a sign outside that states you can even smoke within 15 feet of the building. GOOD. Many other places have certain rooms that are non-​smoking, but what I’ve found with that is people will still smoke in the regardless. If I stay in a room that was smoked in at any time, my eyes swell closed and in worse conditions we have to leave because I can’t breathe.
The service at this hotel is also above our expectations. Every time we have been there everyone is very kind, friendly and helpful. One morning the «push-​button pancake» maker wasn’t working and the employees worked on it until they could get us some pancakes, even when it was after breakfast was suppose to end.