Enterprise Rent-A-Car

There aren’t enough negative adjectives to accurately describe my feelings for the manager, Michael Topow and the staff at the Royal Palm Beach Enterprise location!
On 12÷24÷15, my husband and I rented a 2016 Hyundai Sonata from this location. Unfortunately, on 12÷28÷15 we were rear-​ended by a driver at a light with our 2 young children in the car. Upon the arrival of the Palm Beach Sheriff, we found out some dreadful information about the vehicle rented to us.
For starters, the license plates on the car were tagged to a 2008 white Toyota multi-​passenger van, and the VIN# was not registered with the State of Florida. There was no temporary registration in the car, or on file with the state, as required within 30 days of possession. Further, the rental contract we had from Enterprise did not indicate the license plate or VIN#. There was nothing tying us to the car, or the car to Enterprise. Resultantly, and according to the sheriff, we were driving a seemingly stolen car: a criminal offense in the State of Florida that is punishable by citation and even arrest. Additionally, because there were young children in the car, they could have been turned over to the Florida Department of Children and Families.
Thankfully, the responding sheriff was extremely understanding and sympathetic to our situation. She assured us she would not go to extreme lengths despite our lack of proof that we had rented this car because it would only create unnecessary trauma for us and our children. She advised me to call the rental office immediately and demand a new car. When I did this, Mr. Topow argued with the sheriff about what the laws for automobile registration were in the State of Florida (he was actually wrong; the sheriff had the laws in front of her) and was incredibly disrespectful. It was only when she threatened to send the Lieutenant sheriff in Palm Beach County to the location that he backed down. She then advised us to return the car immediately and NOT transport the children in the car to do so. My husband and I had to locate a family member to come and pick up our clearly shaken children.
It was only when I told Mr. Topow that I refused to pay for this rental car did he agree to comp the rental. I was never offered any sort of compensation by him for our troubles and the obvious mistakes that Enterprise had made. When we returned the car (I had asked for an alternative location for return to make things more convenient) we encountered another problem: the «comp» Mr. Topow claimed to have given us could only be authorized by him, and the money he told us would be returned to our card could not be authorized by the Boynton Beach manager. Calls to the RPB location pointed Mr. Topow as being off, at another location, helping a customer… basically any excuse to keep him off the phone. When did he finally come to speak to me? When I threatened to contact the Palm Beach Sheriff! I was also requesting a copy of my original rental agreement, the one where Enterprise omitted the essential rental information, and it was conveniently «missing.» Another threat of the sheriff for the clearly inappropriate business practices and it was suddenly found. How convenient! Trying to eliminate the evidence of any wrongdoing is just as it appears… SHADY.
I reached out to Enterprise through Twitter and received an immediate response. The regional manager, Justin Saltalamacchia reached out to me that day. He was beyond apologetic for everything that happened and offered to rectify the situation any way I suggested. I told him I wanted this to be settled without my credit card or insurance information utilized or compromised and he did just that. Thank you Justin for being so helpful!
My advice? Avoid this location! They’re clearly doing something shady there and I have to believe it happens A LOT… just this time they got caught. Mr. Topow leaves a lot to be desired when it comes to the customer service Enterprise is so well known for! Additionally, DO NOT TAKE A CAR UNLESS THE VIN AND LICENSE PLATE NUMBER ARE ON THE AGREEMENT!!! This wouldn’t have solved my problem, but it would have at least tied us to this «illegal» car!

Fast, friendly, clean and accommodating sums up our experience with this office. I had 3 different reservations and the merged them all into one with no issues and no need for me to come back in for new contracts every time. I would use them again! The only downside is this office does not pick up at PBI like the other local Wellington Enterprise does (at least they did this for us last year). On-​airport car rental companies charge WAY too much for car rentals, especially during the holidays, so we always fly in and rent locally. So, we Über-​ed from the airport to Enterprise local location with no problem.

I am a long time enterprise customer (business preferred and plus member). I usually rent from the airport but found this location was a little closer so wanted to give it a try. I reserved a car for a week, was pleased when the day before someone called just to confirm my reservation and explained they would have everything ready for me to pickup first thing in the morning.
Upon arrival I am informed they didn’t have a car available but while waiting someone returned one so they decided to re-​issue that to me. Given that the car was just returned it took about 10 minutes for them to pull it around (assuming they were cleaning it). We did the normal walk around and identifying marks and what not, then upon my inspection of the interior both seats were soaking wet. The agent explained that unfortunately the person returning it had spilled something in it and they had just tried to clean the seats. Keep in mind I am in a suit and tie so sitting on wet/​stained seats prior to driving to a business meeting doesn’t seem like the best route. I was informed that this was the only car they had as someone had just returned it. (Thinking to myself that they did call the day before and confirm everything would be ready for me). Anyways I am told my only option is to wait 45mins to an hour to have another car brought from the airport location or I could exchange it in Orlando, FL (where I was traveling to for part of my trip). At this point I was already late from waiting past my pickup time and had to result to covering the seat in a few layers of paper towels. Also the car only had ¼ tank of gas in it, which I was informed they didn’t have any pumps onsite so I would need to fill it up myself prior to my trip and could return it with only ¼ tank of gas if even possible. At this point I was beyond frustrated as I had to go fill the car up which would delay me that much further. They didn’t really clean the car at all so once I filled it up and got it onto the Turnpike I couldn’t even really see out the windshield with all the smudges on it which made driving it very dangerous.
When I returned the car, I wasn’t asked how it was but rather just went a head and voiced my frustrations to the manager. Apparently this was pretty common at this location (which also seems normal from the other reviews) and she explained that they had more customers than they could keep up with and there was a lot of drawbacks to using this particular location. The manager was very friendly she did take 50% off my bill for all of the hassle (not that it had any barring on me since this was rented by the company I work for). I won’t use this location again, but believe the people I encountered were trying to do the best they had to work with, the real problem clearly lies with Senior Management and not providing the resources to make this location successful. They should have more staff to support the customers as the other locations do and a larger inventory of vehicles or at least daily deliveries from the airport location. Clearly poor planing and resource management.

Warning DO NOT DO BUSINESS. They force you into insurance when you already have full coverage. Insurance agenty says they are full of it and if you call other offices they say you dont need it. LIARS and I cant wait till they are behind bars. BEWARE THEY COULD AND WILL GO TO JAIL FOR FRAUDELANT ACTIVITIES.

Beware This place is a Fraudulent Scam
1.This Enterprise Does not take ATM cards from anyone and won’t tell you that till you get there. Please note I called in advance and was not warned.
2. Then they tell you you have to have utility bills and bank statements just to take an ATM card. That is with full knowing nobody would ever have those items with them.
3. Asked Melissa Hommel the manager for a total price including everything for 10 days. I was told 199.00…At the end of the 10 days found out it ended up being closer to 380.00 with tax for the 10 days.
4. Melissa will lie to you with a straight face even though the person I was with heard her say 199.00 as well after I emphasized my question for total price.
I could go on and on about what a nightmare this place is but I’m running out of room here.
Bottom Line Do not do business with this branch.

Scumbags. Make sure to find out total price. You’ll get quoted a price without insurance but will not be told the actual price with insurance. Also, Dominique, the assistant manager is difficult to deal with.

By far the worst rental car option in all of America. We initially booked a pickup truck online as it was the most reasonable option available Xmas week. I followed up the reservation with a phone call and I was rudely informed they didnt have any available and essentially booking online is as useful as a hiring blind interior decorator. For they had no truck available today or most likely any time this century. I was offered other more expensive options with a 10% inconvenience discount to account for essentially lying to us.
I will def take blame for waiting to last minute so we took Adam up on his «deal» for a full size car. At which point he forgot to mention little details like if your visiting from out of state a bank debit credit card is not accepted even though the website indicates otherwise and never has that been an issue any of the prob 30 times we have rented cars in the past. Oh n even though enterprise says they will pick you up this one doesn’t believe in that motto. Hitchhike, take the bus or steal a car cause were not coming to get you.
So after getting down there the real fun began. I was quickly informed that since I had an out of state license a Citibank credit/​debit card was not allowed. When I said ok can my gf give u her credit card over the phone as she was volunteering at the local food bank that day they couldn’t care less no card no car and as far as they were concerned the hungry underprivledge kids can go starve. I offered to pay cash leave my license n wallet and come back with the card as I was stuck in the middle of no where now but nope to that too. They were good about staying open late to accommodate but the manager actually told us it wasn’t cause he, Adam, is such a good guy. It’s because he gets 6% of every rental cost. Eventually her uncle came down and after a nice additional driver charge we were all set. Or so I thought. They full sizes were all gone much like the pickup truck and I had the option of a compact which was possible as we had people and stuff to transport in it or a Volvo SUV at full size cost plus surcharge and taxes etc. So I opted for the SUV and thought I was on my way. Well not exactly either as the car now had to be washed and vacuumed out since it was filthy at the moment. So 4hours later I finally was out the door but the misery wasn’t over
As soon as i turned on the car and drove away I noticed the car had many warning messages specifically low tires which need air, car is over due for maintenance and low washer fluid. It really wasn’t a huge deal, or so I thought at first, but shouldn’t you take care of those things before you place customers in possibly an unsafe car. Especially when someone is paying essentially $ 100 a day after taxes and surcharges.
But the most annoying factor with the car was none of the outlets worked. So god forbid you need to charge your cell phone as you actually intended to be using the car you rented to travel between different places.
By day 2 which was Xmas and the rental place was empty the back left tire was almost flat. So being no stranger around cars I happily went to a gas station and put air in it and decided I’d check all 4 tires while I’m at it. Well the tires have a recommended 51psi. The back left was at about 14 when I filled it and all other three were prob mid to high 20’s psi.
So the last day comes and I call this location to ask a couple questions. Our flight was around 8 that evening and figured returning to the airport location would be easier. So I initially call and ask «am I allowed to return to the airport „
Lady replies „yes that’s fine“
Me „is their a charge to return their“
Lady „I don’t know“
Me „can I pay for a couple hour as its due back around 4:30 and planned to head to airport around 645“
Lady „I don’t know“
Me“ does my gfs uncle need to be present with his cc when we return it»
Lady «I don’t know»
You work for enterprise right. Fortunately the lady at the airport location could answer all these questions. I found out dropping it there will incur a $ 50 charge and she Specifically informed me that normally to keep the car for an extra 2 – 3 hour they charge you for a whole extra day however if I call the location I rented it from they can waive the charge and just extend the return grace period. Well when I called them suddenly they could answer everything and in no way were they willing to extend the grace period past 4:30. In addition they informed me I can’t return the car to the airport cause they needed that specific car back. Pretty sure they can’t force me to return it there but essentially the said I had to pay an extra day if I wanted to keep it for 2 more hours and if I opted to return it to the airport it would be $ 75 drop off fee not the normal $ 50 fee bc that was a «highly requested» rental. I guess a car with flat tires n non working outlets n disabled Sirius n navigation is what everyone wants. To be cont in part 2

They rented us a car and 1 hour later they called us asking to return the car «immediatelly». No reasons were given to us. The agent ADAM SPENCER (the person that called and did the paper work) didn’t give us an explanation and when he finally decided to speak to us, after he serviced other 5 clients, it was out of the store where he pulled up a cigar and smoked it while blowing the smoke onto us. That was the most rude someone ever did to me. Also the car they rented to us had less than half tank of fuel. of course we left the place and filled it up. When we returned because we thought that something was wrong with the car ADAM SPENCER just gave
us a receipt charging us with 80 dollars for the 1 hour we used the car. When we asked for the money we spent filling up the tank, he just said that that was our loss. He also threatened us saying that we might never be able to rent a car from enterprise again. After that show of abuse and disrespect we were in the middle of nowhere in a place were public transport is not an option. Then we called the corporate office and they were in shock when we told them our story. 2 hours later we had a luxury car for free for the time we originally rented the first economy car and the guy SPENCER almost crawling like a worm apologizing for all the inconveniences. Apparently the regional manager called him personally and told him to compensate us for such abuse. I hope he learned that all people had to be treated with respect. And enterprise should select personal with actual people skills. The corporate office did the right thing, but still we lost a lot of time and felt horrible for the way they treated us.