The UPS Store

Tucked into the back of a strip mall off busy Woodward. The parking spaces are a little father out in the lot area than I would like for a shipping store.
Inside feels crowded with packing materials, boxes, and a central counter for shipping. I went in during the early December pack shipping rush, and there were 7 people in front of me. I thought I was screwed.
I was fine, the staff was very fast, and polite. I was out within 15 minutes. Best shipping experience I have had in a while.

I had to stop at this shop twice this week to return some merchandise to Amazon. The young women at the counter were extremely friendly, efficient and complimentary. I understand that they’re just trying to be friendly to customers to encourage their business, but it really was nice to be told that they liked what I was wearing & that I «always» look great. These transitions took less than 5 minutes but each time, I really did leave feeling appreciated and with a smile on my face.

I use this as my drop spot for my UPS shipments. I cannot comment on the actual service but the location is great and I am always in and out quickly.

This UPS Store is the reason I signed up on Unilocal!
I have been using this shop for a few years now and have never had any problem what so ever.
I walked into the shop a few months ago with specific instructions on how to ship 200+ Lps to Leeds UK. I had also been to the Tigers game earlier that day and had a few «pops». This just added to my confusion.
Emily took over. She said give me all the info and I will take care of this. And that she did. Every package arrived where it was supposed to and more importantly how it was supposed to.
I was driving by the next week and stopped in and left her a thank you note. It took a few minutes out of my day. I just wanted her to know how much she helped me out and how much it was appreciated. On both sides of the Atlantic!

Every time I ship anything at this location I end up getting horribly overcharged. It doesn’t matter if I do the packing or not either. I always have to complain & have the manager drop the cost of shipping by about 25−30% — this should not happen. FedEx always has significantly cheaper shipping costs even when they pack so I go there instead now. I just want to warn others of the people running this ups store. I have a feeling that they purposely try to overcharge all the customers at this store & unless you complain they get away with it. Be careful not to accept outrageous shipping charges from this store. Always dispute the charge if it looks unreasonable especially if you get the younger girl that works there. I have not had this bad of an experience at other ups stores so this is not a commercial for FedEx, just a heads up for this particular store.

Rates are decent, though the employees seem rather miserable. I went in looking for a box, as I preferred to box my item up myself before bringing it in for shipping, thinking they would have different dimensions to choose from. I gave the measurements to a dude who looked like he wouldn’t even crack a smile if you’d entered the place atop a rainbow-​farting unicorn with a juggling chimp on your shoulders. He seemed confused by math, so I offered to just bring the thing in from my car, where I was going to do my own packaging once I had (hopefully) got the right sized box, so we could do some measuring or whatever, and got a condescending «that would be helpful» response. Not acting like you’re above the customer is helpful too, smuggers.

Always fast and great service!!! My only gripe is they never tell you the cost before they finalize the transaction unless u ask them. No worries though as I use the online estimate calculator.