Signs By Tomorrow

I contacted this company signs by «tomorrow» on the 2^nd of July. I was very excited to work with them as I had just had a negative experience with another company. I was looking for an outdoor LED sign for my business in downtown Royal Oak. I spoke with the manager upon the first call, she was very nice and assured me she would get back to me the next week as it was (Tuesday ⁴⁄₂) just about to enter a holiday weekend. I did not hear from them the following week, but being patient and considerate, I did not call because I figured they were probably busy with the holiday and it wasn’t my highest priority at the moment. Half way through the next week I reached out them after still not hearing anything. They said that the order has been received and is still being processed and somebody would be contact me soon. Another week went by with nothing. Its now been 3 weeks since I put in a request without any feedback/​phone calls… nothing. I called and asked to speak with the manager that i had originally placed the order with. She proceeded to apologize and say «there’s just really not enough hours in the day, we are totally slammed.» OK, well at least somebody was honest with me in telling me they hadn’t even begun my order after 3 weeks. I decided to give them one more week. I contacted the company today 8/​2, one month later and asked to speak to the manager. I was very polite but wanted to also express my disappointment. My intention was to work with another local Royal Oak company & possible establish a relationship for future orders I may need. The manager was quite frank in saying, «yes I spoke to you already and I’ve told you there is just not enough hours in the day. We have been working on this one project for 16 – 18 hours a day.» She also said that she’d be happy to my business and would get back to me whenever she had the time. I asked, so what about other companies? Has everyone been waiting a month? I also said that it’s fine and I understand that they’re slammed, I could have worked with that but why no follow up? Not once did one of their representatives email or call me, I always had to call them. She again reiterated that they were slammed and blah blah blah. What I gathered from my experience is: number 1: you’re telling me I am not your priority AT ALL, some other project that you’ve been working on for a month is all you care about. Number 2: You are complaining to me about how many hours you’ve been working on somebody else’s project, and number 3: you are not offering any solution to the problem. In my industry, my clients would give me the finger if I had used any of these excuses AND I would probably be fired. Giving a BIG thumbs DOWN to this company.