Murray’s Discount Auto Stores

They have the best people here. This morning I had a totally flat tire and one of the employees, Marc, went out of his way to help. I will absolutely frequent this store from now on! Thanks!

This is the only Murray’s I’ll go to anymore (and I won’t call them O’Reilly’s either). This location is one of the good ones of the four I’ve frequented. Both of Livonia’s pretty much suck and the 8 mile Ferndale store is probably the worst for actual service.
The last few times I’ve been to the Woodward and Twelve store the staff is helpful and friendly. Sometimes when you call you may be on hold for a bit but I find that it’s usually because they’ve got their hands full with customers in the store. At last visit Cheryl helped me while on the phone and she’s always great to deal with. Another staffer helped me once I arrived to their store and was also great to deal with. Their prices are always well under the dealership’s and though the parts aren’t always exactly the same as what the dealer is selling they always work for their intended application. My neighbor did caution me that he’s received parts that were returned by other customers for undisclosed reasons and then re-​shelved — when he purchased them they didn’t work for his install, but I haven’t experienced this issue. That noted, if you receive a box with greasy hand prints on it you may want to ask for another of the same part. Also, whenever I get work done on my Jeep where parts are going to be needed I always call Murray’s to compare their price to the dealership’s. I usually end up purchasing my aftermarket parts from Murray’s and bringing them to the dealer to install at a significant savings. FYI! It’s an extra step but it’ll save you some serious coin on certain jobs.

For most chain stores I wouldn’t bother writing a review, but I’ve never had such polarizing experiences with the same chain. Like Aaron said the people who work at the Woodward Murry’s Auto are rude and mostly ignorant.
I have had numerous experiences where I went in and asked a question and received a disgusted and rude answer. I had asked about the legality of putting clear bulbs in clear lenses in front turn signals, and I was met with, «Obviously that’s illegal, where do you think we are? WAAY illegal.» Another time, I went to the counter to get a price on a new brake caliper for my Mitsubishi. There were two options, one for $ 75+ and other for $ 15. I asked the gentleman behind the counter for his opinion on why there was one for $ 15 (I hadn’t found any part near that cheap), his response, «It’s a Mitsubishi, those Japanese cars are cheap.» While I understand his dislike for my foreign car, his response was not well received. I don’t think my car is «cheap» (and neither does my insurance company).
Needless to say I didn’t buy anything from them either time. And I wont, I’ll gladly drive to the Murray’s on Southfield and be treated like a person, not a inconvenience.

Just bought new Trico Neoform wiper blades at Murrays. $ 16 a piece, but there is a $ 20 mail in rebate on the pair. Shazam! I did not know until the lady at the checkout counter told me. Yea checkout counter lady!
These are very nice wiperblades (if you care about that sort of thing). If you dont care about that sort of thing today, you might on Monday when it snows.

I don’t like slimy salespeople. My poor mother, who is not a mechanic, needed oil for her car, so I took a trip with her up to Murray’s to help her pick out the right stuff. I have the oil in hand, and she — unsure of my oil knowledge — asks a salesman for reassurance. He proceeded into some sort of glib, car salesman pitch, at which point I intervened. Dirty pool, Murray.