LA Fitness

DO NOT GO TO R.O. LA FITNESS.
If the smell is alone is reason enough then it’s the out dated equipment, if it’s by the outdated equipment it’s the broken equipment. If it’s not the that then it’s men fount their laundry in the sauna, or the towel dispensers being empty.
Worst staff ever. Go to Birmingham.

The smell.
Mention this gym to anyone that has been and the first thing they will bring up is the smell. A mixture of BO and dirty sock — it is relentless. The overall vibe of this gym is not good. Despite the Notorious o.d.o.r., this place is always packed. The parking lot deserves its own negative Unilocal review. Stay tuned.
The wild part is that the Birmingham location (technically it is in Troy) is AMAZING. Seriously — like night and day. If you are a Signature member you can go to any, so please people of the world reading this: GO TO THE BIRMINGHAM LOCATION. It is so much better. Even the people are more attractive there! It is never overcrowded, no one smells, the towels do not have pubes stuck in them, sauna is larger, just a great place. You will feel like you are at a luxury spa after coming from Royal Oak.
I can’t pinpoint what the actually issue is with Royal Oak — are the people just naturally stankier? Please feel free to reach out if you may know.

Do NOT waste your money here.
I was a member of the Birmingham LA Fitness – which I would give 5 stars – for over a year. After moving to Royal Oak, I thought I’d try out this gym.
PROS:
— Same perks as any other LA Fitness — classes, decent locker rooms, pool/​gym
CONS:
— Classes & instructors are horrible. I tried a few different ones and barely broke a sweat. One instructor was like 10 minutes late to class without any explanation.
— Can we talk about the SMELL of this gym? I’ve gone at high traffic hours and I understand people will sweat and smell. But I’ve also gone mid-​morning and it’s still so foul in there.
— Old equipment. Treadmills are basically dinosaurs and most TVs don’t work.
— Clientele. I know there will be a «bro» scene at any gym. But @ the Birmingham location, I felt comfortable using equipment & doing my thing. But at the RO location, everyone literally STARES at everyone. It’s the creepiest thing and very uncomfortable.
— Employees suck. I’ve walked in a few times & didn’t even scan my card because no one was paying attention. They don’t smile or say hi, unlike Birmingham location.
— Little things… they lock up free weights in the group aerobics class so even if I wanted to work out by myself, I can’t. Mats are dirty & falling apart. Parking is always a nightmare.
CONCLUSION:
Spending $ 50 a month to be constantly disappointed isn’t worth it.

I joined this gym because my insurance had a $ 25 monthly deal. I used to go to the really expensive one down the road but I added this to my list to see how it goes. The instructors for class led fitness were ok. After going a few times to different locations you start to realize who he good coaches/​instructors are. This gym is good but I don’t work out in the strength training area due to the number of men always there. They stare and it smells. I like the convenience of being so close to home and the other locations that aren’t too far from each other.

I’ve seen all the negative reviews but honestly I have not experienced any of those complaints. I am an older woman who needs a lot of help. My personal trainer is Tasha and she has been great. Even the other trainers have been very encouraging. I am always getting a high five from someone. I’m even getting approvals from other exercisers. I’m finding it a very pleasant experience which makes it easier for me to get my butt into the gym.

This location is filthy. If you don’t mind 5 years of dirt and bacteria, by all means go ahead. Half the spinning bikes have something wrong with them and most are out of calibration. Also, beware leaving items in your locker or your car as break ins are a weekly occurrence here.

Not sure why this club is considered «Signature». The club is average at best. If I didn’t get the membership at a significant discount, I would still be at Planet Fitness. Club is definitely not worth the current membership rates.

Worst gym ever. Charges premium price for old and broken equipments. Unfortunately, I live walking distance from it! Otherwise I would have never come here

Crowded, and admittedly a bit ghetto at times. Equipment can take a little while to repair, but it does get fixed. HAs all the basic necessities of a gym, so I am not complaining.

I have been a member of this location for the last 4.5 years and it is certainly going downhill. In addition to the horrible smell, lack of cleanliness, and rude customer service (except for a few girls at the front desk who are sweet), my personal, steel Masterlock was cut off my locker this past weekend. LA Fitness claimed they cut it off because someone accused me of locking my lock on their locker– which was absolutely false.
To be clear, I use an unoccupied locker to store my personal things and lock it with my own personal lock for the duration of my workout (about 1 hour per visit). I have never had a problem until this situation. I returned to my locker Saturday morning (August 15, 2015) to find my steel Masterlock cut in half and lying on the floor. I spoke to management, when a manager was finally available, and they claimed they cut it off because someone said I locked my lock on their locker, which was obviously not the case.
One of the employees brushed it off and pretty much laughed at me, treating me like I was overreacting. Fortunately, the other was respectful and listened to my concerns, but still didn’t do much about it. I was just warning them so they could keep an eye out for thieves/​crooks/​people with these kind of stories to get locks off of other people’s lockers. Nothing was missing out of my bag, but then again it is totally possible someone could have gotten their hands on my personal and financial information since I had my wallet in my bag.
Even if it was truly a case of confusion on the part of someone else, LA Fitness should have notified me about the situation and why my lock was cut off. Instead, they told me nothing and left the sharply cut metal lock on the locker room floor, which someone could have stepped on and seriously hurt themselves. It’s also quite disgusting that when I went back the next morning, I found more cut metal pieces from my lock, which implies that they don’t even sweep the women’s locker room floor within a 24 hour period.
My belongings were wide open for who knows how long after they cut my lock off. A better approach would have been to A. warn me of the situation somehow, even if that meant leaving a note in the locker I used and B. ensuring that my belongings were protected after the lock was cut off, like moving my bag to a secure location behind the main desk.
After this occurrence, I did some research and found out that it also has the highest crime rate in the area:
It seems as a member of this location, your options are limited to either leaving personal items in your car and taking the risk of having your windows busted, or bringing your belongings inside, locking them up, and having your lock cut off anyways. Needless to say, I’m in the process of finding another gym.

I’ve been a member of regular LA Fitness clubs before but this is my first (and last) Signature Club. My last «regular» club was $ 30/​mo and had a smoothie bar. This one? Not. So I’m paying $ 14/​mo for towels and they can’t even do that right. Two morning in a row now no towels. When they did bring them out, only bath towels. Who wants to carry a bath towel around?
I was told the «towel girl» will be in at 8. WTF? I’m in at 7. They can’t even get towel service right. I’ll be canceling today.

So this club charges you an additional fee for being a «signature club» as a signature Club it provided you with the following:
1. Towels (nasty because everyone is using them and they are being constantly laundered… one hopes)
2. Shower and soap in the showers… That’s it!
Essentially it’s a money grab for locations they think are most convenient and they want to charge extra for with same or fewer services they offer at other locations.
If you ever get tired of a membership and want to cancel these are your options:
1. Mail a cancellation form that you print from their website. (They suggest it be certified. Which means that not only will have to do that you will also need to go to the post office). The mere fact that they are saying they suggest certified mail makes me think they will pverlook regular mail.
2. Go into the gym and speak to a manager who will try to high pressure you into staying in the club. You cannot cancel over the phone or online, of course that would mean people would cancel their membership easily and when they would like. Unfortunately though, they like to suck as much money out of you as they can. Did I mention that the manager you can cancel with is available 9−5pm? That’s right so if you work a 9 – 5 job and want to cancel, you will mostly likely have to take time off work.
The problem is when one is signing up for a gym membership; one never considers that they will quit that membership. However, one should think about possibly moving or finding a better and cheaper gym.
The signature club that I am currently a member is the gym in Royal Oak, MI. Notice that I said that I am currently a member of this gym, which is because I have been unsuccessful in cancelling so far!
Furthermore, I called in my gym to ask them if I can come in and cancel at the location and before I even got a word out of my month, the manager I was speaking with me got rude and starting telling me that she will hang up on me, unless I have another question to ask. To which I retorted «I have some feedback I would like for you to pass on to your managers,» very calmly. She then YELLED back and cut me off and told me «she will hang up on me, if I did not have other questions.» In between yelling at me and threatening to hang up she also told me that, I actually cannot even come into that particular location (the Royal Oak, MI gym that I signed up for membership) to cancel the membership! Her explanation was that they currently do not have a manager so no one can cancel their membership at this club because she did not have a cancellation code! She said that I can either send in the certified mail or go to another location.
So this is where I am at, still paying the 35.95 a month after paying a hundreds of dollars in the initiation fee, and no real way to cancel instead of dedicating some time off to do it to either go to a post office or a LA Fitness during business hours! Here is my advice save your money there are plenty of other gyms that will charge you less and let you cancel a lot easier than this gym will. There is a reason why this gym has so many reviews and a 2 star rating! Save yourself the time money and energy. Find a better place to work out at!

Your gym sucks bro!
It smells like shit, not as bad as the other Detroit locations though.
No wifi.
Low water pressure water.
Clientele lacks respect for property, thus beat up equipment or seemingly dated equipment for relatively new location.
I feel bad for the people in the area that either don’t know any better or have so few options this is all they have.

This LA fitness signature club is just mediocre. I haven’t been to other signature clubs but I’ve been to my share of LA fitness locations across multiple states and the only obvious improvement to that of neighboring locations is the towel service. I’ve been to this particular location and on occasion they have ran out of towels or only had the bath size towels. Why can’t you guys get that right? Please, just have the hand towels washed and ready — that’s what we are paying additional for.
As far as equipment goes, machines (cardio, resistance, etc) are plentiful. Weight room is also kept pretty well — there’s a power cage, squat racks, etc. It actually stays busy longer than you’d think but generally you can work your way in easily in the weight room.
I recommend they get their towel game on point, and add more sanitary stations (paper towels, disinfectant, sanitizer) since they seem sparse around the floor, then I will provide more stars.

The front staff (well at least in the mornings when I go) are great (Adam & Co), the cleaning staff are always on to it (Tish & Co), the Kids Klub are wonderful (Danielle & Co), the class instructor’s are inspiring (can’t comment on trainers as do not partake in this service), but the equipment is piss poor. This place would get a hire rating if I did not spend 15 minutes of workout hour trying to find a machine that is fully functional and not broken in some capacity. It is frustrating and not to the standard of any Signature Club to the point I may take my business elsewhere, despite the convenience of its location to my house

Well first of all this location is FILTHY! The jacuzzi has all sorts of debri/​hair/​bugs floating around in the foam.
The ladies bathrooms are terrifying. The showers are filthy. and don’t even get me started on the locker rooms. They leave all kinds of things that people left behind (water bottles, socks, papers, towels etc.) Laying around everywhere
I went for 2 days in a row and they never moved anything or cleaned it up.
They should be ashamed to call it a «Signature» club. more like FILTH club, lousy staff who only want to sell sell sell and that would be okay if their attitudes were better.
Your better off going elsewhere.

The troy location is my home base. I was in the area and thought I would try out royal oak. Not bad! Clean, organized, pretty busy at 1pm. Headphone jack did not work on my treadmill. I did not try another. Typical for any gym. Hopefully they fix it soon.
Pool looks nice. Lots of room for a lot of people to work out comfortably. New machines. I will go back when in the area

Although it’s a Signature Club, it doesn’t really compare to the other locations. Cardio machines are frequently in a state of disrepair for months at a time. The customer service is atrocious. Every single visit begins with the frustration of waiting in a line of members to get your card scanned.
The location is convenient and the variety of equipment is good, but they just don’t seem to care about their members or what they experience while in their club.

I wish I could give less than one star.
I work as a personal trainer and this facility has the rudest membership staff I have ever come across. Jermaine, the GM, wouldn’t tell me his name (I had to get it from the front desk) and he offended me on several levels.
If you’re not a fan of being accused of «runnin game,» please steer clear of this club.

This is a signature club. They only offer access if you pay more to get access.
Nonetheless, it’s a pretty big venue.