Enterprise Rent-A-Car

Beware of the manager Tony at this location he is a con artist! My fiancée and I had a car booked for the $ 9.99 weekend promotion, a half an hour before pick up we are told there were no economy cars available and to call other locations. We call this location and come in. We end up getting a compact car and the manager did not make us aware that other enterprise locations may have the $ 9.99 promotion we originally booked. Anyways we rent a compact car out of not having a choice since we already had made plans for the weekend that we needed a rental car for. The compact car was $ 39.99 (enterprise cons you to book a rental with them then they get you in there and it’s another price). So we book the car and the manager Tony adds additional charges that we didn’t agree to. We call the 1800 number and Tony gets in touch with us. He offers to refund the fuel charge which was 3 weeks ago and it was never refunded. We call the 1800 number back and they say that we should of got the $ 9.99 promotion and since the manager Tony didn’t let us know to go to another location for it, our money will be refunded. That was 2 weeks ago and no refund. We call back and get a run around from Enterprise and are then told that the 1800 number can’t offer us a refund even though we were told we would be refunded after the manager Tony didn’t refund us. So here we are not only did we not get the $ 9.99 promotion, but despite bringing the car back completely refueled we never received a refund on the gas. Tony kept saying over the phone «I have no problem refunding the fuel charge» but obviously he did to never refund it. This is very frustrating because my fiancée and I travel a lot. We usually book rental cars with Enterprise’s sister company Alamo, but we are skeptical to rent from them again as well now. In the past year we have spent over $ 3000 with Alamo alone and they can pull up receipts. I guess that doesn’t matter though. The regional manager Kyle got in touch with us and he was an uneducated fool. My fiancée who is completing her junior year in law school spoke to Kyle who was not only rude, but dismissive of his negligence of fully informing the manager Tony to his responsibility to give customers the best possible rate, or let them know what other locations offer the rate originally booked. As a customer I feel completely disregarded in this situation by Enterprise for 1. Allowing it to initially happen and further to make no attempts to correct this issue. They say that they are a «family company» and that their customers will be treated as such, but this could not be further from the truth. In fact every customer is just a cash cow and their credit card provides an endless bounty at their agents disposal to add fraudulent charges to increase their payday. Despicable sham of a company; a thing that is not what it is purported to be!!! Take my advice, go to Hertz, they even provide discounts with the hotel you are booked with.

Do yourself a favor and go to chris when you go to this location to take care of you. He was really nice and pleasant to me when I went there to pick up the car rental and nice enough to adjust the car rental price that fits my budget for auto insurance. I had no problem there. He’s great!
The issue was (the reason for a 3 star) is during return. I dont know his name but it’s the other guy that sits beside him took care of me since I didn’t see chris at his usual seat. He was so rude when he saw the back of my car full of cracker crumbs and dry raisins. I asked him if I should go vacuum the car 1^st before returning it since I did feel a little bad since it was dirty. I have a 5 year old and 10 months old that eats in the car. He told me that vacuuming alone wouldnt be sufficient enough for that and he would have to get the car detailed. And i was really surprised because I know if i went and vacuumed it myself that I can get rid of it. I mean it is just dry crumbs and dry raisins. But he made it seem like it stained the seat and it can’t just be easily cleaned. I asked him if he would charge me more for that and he just told me he would have to ask the manager. I got really upset and told him ill go clean it myself so he doesn’t have to charge me more than what I’m already paying. Mind you I rented this car for 15 days and everyday it’s $ 16 for insurance for my out of pocket cost. So my total was $ 238 for the whole 15 days. (plus the cost of the car rental they are charging my insurance) Yet he wants to charge me more than that! I re-​iterated that to him and he told me that it’s a totally different thing than having the car cleaned! I just got to upset i had to walk away. So i went back to the car and cleaned up what I could and then took a picture of it and went back inside to show him and chris (he was back there when I came back). I asked him if it’s clean enough for him so he doesn’t have to charge me anymore and chris just told me to not worry about it. I mean what kind of customer service is that? Overall, i am personally not going back to that place any longer because no one has to go through that kind of service.

Really slow service… and after waiting for a long time they told me that they do not use the same system as the main office at the airport and that he couldn’t return the car. Don’t go there!

Best customer service hands down. I was screwed royally by Hertz right across the street. Enterprise got me in a car fast and efficiently. The staff there is awesome and even stayed until after close to help me out. Great experience :)

Keera is amazing. Great customer service and a friendly attitude to boot. Would recommend it highly.

I want to inform you that experience I had this morning at Enterprise — Woodward Ave, Royal Oak MI, location was at best unacceptable!!!
First, I made a reservation for a full size car for pickup on Monday 7÷2÷12 at 8am and drop off at the same location on Tuesday 7÷3÷12 by 8pm. I was quoted $ 98.52 total over the phone while making a reservation on Sunday 7÷1÷12.
Second, when I got to the location I was greeted with-​out a smile, I provided my last name, and person handling me looked at my reservation on his computer and confirmed my reservation but with a different price (all of a sudden it was over $ 140) which I objected, I took about 10 minutes for him and I assume his supervisor to figure out that they were wrong, during which I was given unpleasant looks and treated… hmmmm let me say mistreated.
Third, finally after resolving the price issue I was informed that I will be given Toyota Camry, again NOT A FULL SIZE CAR Camry is a mid size car, if you don’t believe me just google it!!!
By this time I was running late, as were few other people standing behind me!!!
Fourth, I gave my credit card and for some reason Enterprise system did not accept it, although I had more than enough of available funds to cover the cost of renting this car for more than just two days INCLUDING HOLDING OF FEW HUNDRED $ for what ever purposes Enterprise needs to hold it.
Fifth, again Enterprise reps treated me like s…, and asked for another form of payment, I had a debit card available, for which they informed me that they need my pay-​stub or utility bill??? Well guess what I don’t carry those in my back pocket!!! So I logged in online on their computer compromising my log-​in info to prove that I pay my electric bill on time, and guess what, my wife’s name is on it SAME LAST NAME AND SAME MAILING ADDRESS AS ON MY DRIVERS LICENSE. And of course that was not enough for Enterprise reps, that gave me nasty looks and treated me again like s!!! This whole thing lasted about 25−30min!!!
So, guess what I did, I took my stuff and walked out, looked around and saw HERTZ rent a car across the street on Woodward Ave South of 13 Mile Rd, went there, walked in, asked for a car, gave them my DEBIT CARD, was given keys, walked out and was on my way to work in less than 2 MINUTES!!! AND IT COSTS $ 3 MORE THAN QUOTED AT ENTERPRISE!!!
WELL GUESS WHERE WILL I GO TO RENT A CAR NEXT TIME!!!
NOT ENTERPRISE FOR SURE!!! EVEN IF MORE EXPENSIVE!!!

Wouldn’t schedule a pickup time over the phone and made me call when I was ready saying they would be there very fast. I called when ready and they said 15 – 20 min for a 3 mile pickup distance. Then they took 45 min. NOT recommended if time is a priority.