AT&T

I bought a new phone from Lanse and he was awesome! He really took the time to walk us through our options and find us the phone/​plan that is right for us! He really cared about us and made sure we were taken care of. He and his other co worker Joshua even stayed 45 minutes after the store was closed to help us! Thank you!!!

I wanted to call and find out if they had the new iPhone 6 models on display so I could look at them in person and decide which one I wanted. The first time I called the system hung up on me instead of letting me wait on hold, the second time I did get ahold of a rep. He constantly interrupted me and assumed he knew what I wanted, which wasn’t why I was calling. I let him finish then coldly explained that I knew the iPhone wasn’t in stock but wanted to know if they just had display models. I think he realized from the tone of my voice that I wasn’t happy and after that, the call went fine.
Once at the store we had a long wait but the salesperson, Shawn, was very nice and helpful. It was a six week wait for the iPhone 6 Plus so I decided to get the regular iPhone 6 128 GB which they had two of in stock. We got exactly what we decided on with no hard sell for extra items. He even installed the glass protector that he’d recommended which I thought was a good idea. I highly recommend this store, but I would call and make an appointment rather than just walk in – if you can get someone on the phone, that is.

Amazing customer service! My wife upgraded her phone today and I’m amazed that we actually enjoyed the experience. Our service rep Tim and the manager Jeff were both very nice and helpful. Not at all pushy, and they gave excellent, useful advice, including an honest recommendation to take my phone somewhere else for a minor repair. This is the best run cell phone store I’ve been to, with a great staff and manager. Keep it up!

I bought my new iPhone here after a really HORRIBLE experience buying my last phone two years ago at the AT&T store at 14/​Crooks. This store is (relatively) brand-​new, has plenty of parking, and is clean and spacious. No one actually approached me to ask if I needed help, but when I went up the customer service desk, I was helped right away.
My sales associate (I feel terrible that I don’t remember her name) was very nice and friendly, and didn’t try to upsell me one single bit! As a matter of fact I had to ask if my plans/​rate would be the same as I had with my Blackberry Torch, and she assured me yes. Such a relief when I was already bracing myself to fend off add-​ons and upsells. (One hint… the Apple Care and other insurances they offer may sound tempting… except that they have a $ 200 deductible that was never mentioned!!! Granted I said NO before she could tell me many more details, because I’ll just buy a new phone for THAT price!)
She asked to see my old phone, and of course I handed it over, knowing that she’d be switching over service. After plugging it and my new iPhone into some kind of device, she advised me that she was porting over all my data (photos, contacts, e-​mails, etc) and would I like to have a seat while that finished? My first thought… WHOA I’m glad I don’t have any nude pics on my phone someone might accidentally see! Second thought… well, I was kinda going to do that myself manually (which I ended up having to do anyway, since NONE of the calendars/​appointments ported over) but… okay. I’d rather it had been offered instead of assumed, though. Sat and waited fifteen minutes for that, and then she brought everything back over to me, before walking me to the door without rushing me a bit. She really was a doll and if I hunt down my receipt I’ll update this review with her name.
Only thing I’m disappointed about… I work for a major employer in the immediate area (guess which one, based on the location) and filled out all the paperwork for an employee plan discount, handed over my ID for photocopying, etc. A few days later I got a text from the AT&T department that handles employee plans saying I needed to call to verify my employment. I did… and was told that the employee ID number the store had sent them brought up NOTHING (I just told them my employer, they looked up the ID number). At some point I’ll have to stop back in or visit another store to see if they have any suggestions, I was definitely bummed that I couldn’t get my discount, especially for what iPhone plans run.
BUT OVERALL… I got exactly what I went in looking for (for the most part), was treated with courtesy and real friendliness, I would absolutely recommend this store and will visit it again.