Action Fence of Michigan

If there was a zero star rating, I would have chosen it. We got an estimate from Terry, who was then difficult to get in touch with and cancelled scheduled appointment. His manner is very strange and we decided to go with another company. I asked two builders for a reputable fence company and both told us to steer clear of Action Fence.

Action Fence did a great job. Terry was great fixing the little issues I had. Ken, Tad and Dillon did great job putting in the fence and explaining how they were going to do it. Every thing looks great. Thanks again.

I had a great experience and receive an excellent fence at a competitive price.
The owner, Terry, came out met with me to evaluate my needs. After getting other estimates, the price was lower than I expected. Also, they kept me informed during the process.
My neighbor recommended Action fence, and I’m glad I took her advice.

Action Fence was recommended to me by a childhood friend when I was complaining to him about wanting a privacy fence between my property and my neighbor’s property.
The Action Fence crew installed the fence under strenuous conditions (the neighbor actually put a sprinkler on them and even called the police on the fence crew because they didn’t like the idea of a fence going up!), and crew kept their cool and completed the job. The fence looks great and the intended purpose of privacy has been satisfied.
Terry and his crew were extremely patient and reasonable, given the stressful situation. I would recommend them to others, and I have.

I’m giving 2 stars simply because when we first got the fencing done it looked awesome. Now comes the real review — if you use them you better PRAY that you never need anything fixed or adjusted. I stopped counting the number of phone calls I made to them to get them out once I got to 25 calls. NOT exaggerating at all. 2 years and 2 months later we FINALLY got our gate and post realigned and they did a so-​so job complete with even MORE drill holes into what was otherwise a great looking aluminum gate. To boot, they didn’t tell us that they were coming… it’s Friday and our camping trip is now called off because we cannot open the gate for 24 hours. Nice $ 200 spent on a wonderful RV park that we will not see. Also, they still have never screwed in one of the panels and I’ve reminded them of that at least 16 times in the last 1.5 years. I would NEVER use them again. The hassle factor was unbelievable and they were definitely one of the pricier companies. Buyer beware. Any further service — I’ll call someone else.

TERRIBLE EXPERIENCE
with Action Fence of Michigan, (Royal Oak)
Had a terrible experience with Terry, the owner of Action Fence. I authorized a work order and gave the owner a deposit. He promised he would have the project completed the week of August 3^rd. After numerous phone calls and messages left that went unreturned, the owner finally picked up after I questioned the receptionist regarding a Friday timeframe… which then became a Monday completion date. He said he no longer wanted to do the work.
I wish I had never done business with them, next time I’ll review the Unilocal comments and the comments on a Birmingham neighborhood newsletter. If I had reviewed these I would have seen the many of comments were NEGATIVE. In retrospect, he did me a favor by refusing to complete the work as promised. One post stated the company’s current rating on the BBB website is an F or the lowest score possible. What a horrible experience with Action Fence. I did receive an answer as to why the BBB shows the F, thats because they (Action Fence) has chosen NOT to be reviewed by them. Not surprised about that.
I have since heard from people I know that have had similar experiences and worse.

We hired Action Fence to build about 250′ of cedar fence along with 50′ of PVC fence and a couple gates.
What we got was a SUBCONTRACTED Crew building our fence. They do it no other way as far as I could ascertain. So if you have a problem, good luck.
Our crew complained the whole time while the crew boss sat at our patio table messing with his phone. Lovely.
The job got done ($ 15k) and I would give it a B– or so.
They left a massive mess as well. We cleaned that up ourselves. I mean a big mess…
Call someone else is my advice.

They did an outstanding job on my fence 5 years ago. Today I noticed their crew installing a gate in the yard across from my house. I mentioned that I had a slight break in one of the cedar boards — within an hour the craftsman came over, made the repair and was nothing but courteous and friendly. I shopped fences and was happy with my price — which was higher than I had hoped but I got what I paid for — a beautiful fence.

Notice how these 5 star reviews all appear to be the same? For example from supposedly ‘different’ reviews;
It was very clear to me after meeting with Terry that he was not only affordable but a trustworthy expert.
and
Terry is a really great person, very genuine and has a very calming presence about him.
Same person, pretty obvious — and I’m not dumb enough to fall for it. Anyway, thanks but no thanks. Due to actually meeting the owner somewhere else, and needing a fence — he promised an ‘amazing’ price. He promised to give me a personal, friends and family price. (whatever that meant)
His slick willy cologned up sales guy showed up, fast talker. I listened to his nonsense, but wasn’t really interested. All I wanted was a BASIC PRIVACY FENCE. I cannot believe I was once in the sales business. But at least that taught me to not be lured in by their tactics.
I was shocked when I received an email with a price. $ 6500.00!!! For a BASIC FENCE for a NORMAL Berkley size Bungalow lot? Are you kidding me? LOL!!! My entire garage was built, and driveway poured for less than that. But I was told this was a ‘magical price’ from Gladstone himself. If that’s the case, I can only imagine people are getting horrifically ripped off by this company. Slick willy called me a week later, and bragged at how this was a ‘great’ price. He kept saying they charge $ 65.00 for a core drill, but was only going to charge me $ 60. Wow what a great deal! Umm so what? I can buy a core drill bit for $ 39 on Ebay. Why do people assume other people are stupid, or gullible?
Now let me educate you on how fencing prices work. Basically you factor a price on linear feet. It doesn’t matter what they are doing, what they are installing, removal of old fences, or what ‘things’ they add on — it comes down to linear feet. A good price in the fencing business is $ 12.00-$ 18.00 per linear feet. Period. These are national figures, based on millions of fencing jobs across the country. Action’s price for me was a whopping $ 27.00 per linear foot for everything. Another contractor I found — similar product, was willing to do it for $ 16.00 a linear foot (yes that includes core drill, LOL). The general consensus — across the entire country is — if you pay more than $ 20.00 per linear foot for a basic wooden fence (regardless of what they do) you are being ripped off.

These folks are great! I called on a recommendation from my neighbor and Terry scheduled an appointment convenient to my husband and me. He arrived with many options to contain our new puppy, and suggested the proper height fence and parameter to accommodate him as he grew as well as look nice in our backyard. Jessica called soon after Terry’s visit to let us know they had obtained the permit for our new fence and also contacted our very picky neighborhood association to get the go ahead. As temperatures started falling, Terry called twice more to let us know we were a priority for installing the fence, and as soon as the materials arrived, the Action Fence crew spent a day putting it up. We wholeheartedly recommend Action Fence; it was really nice to work with such a caring and professional company!

Being a new homeowner I did a lot of research on fence companies in Royal Oak. I priced out and met with six different companies. It was very clear to me after meeting with Terry that he was not only affordable but a trustworthy expert. Terry also recommended a tree removal service that did an excellent job. Once the trees were removed the Action Fence team removed an old chain link fence and built a beautiful privacy fence and gate. I did not need to stay home and babysit the crew and they not only built a lovely fence but also left my home and yard just as they had found it. If you are looking for a quality built fence by a great team of people then I highly recommend Action Fence. Terry is an expert and makes the entire process effortless.

Unethical and poor quality describes Terry and Action Fence of Michigan. Their signs are all over Birmingham, so it makes it easy to get duped into thinking they are a legitimate company, when, in fact, they are as unethical as it gets. I wanted a wrought iron fence for my front and Terry bamboozled me into getting an aluminum one because he said it was maintenance free and cheaper; cheaper is right! After he installed it is when I discovered the quality of the aluminum was no better than a tin pop can. It cost me about $ 1500 and it didn’t even come with a stopper, so that the wind would blow it open and shut. And the cheap quality of the aluminum is a joke, to say the least. he knew I had 4 boys, so to talk me into buying such a cheap gate was ludicrous!
I also ordered a wooded fence around my two air conditioning units; He made it so thick that the end result was that it looked like a hot tub. I told Terry how unhappy I was with both products and he basically told me too bad. I refused to pay for the hot tub looking fence around the a/​c unit and asked him to remove it, but he refused. So he took me to small claims court in Bloomfield Hills where he knew EVERYONE (which is why if you look in his contract you will see that in small print that Bloomfield Hills Court is the place of resolution); it was obvious he knew the mediator, who ruled in his favor; so I was stuck paying for a cheap aluminum gate and a small fence around a/​c units that looked like a hot tub. The worse part is, after he won payment for his cheap products, my a/​c unit blew up and cost me another $ 800.00…why you ask? Because the hot tup looking fence was so thick (and unsightly) and it insulated the a/​c unit to the point where air could not circulate.
So fence seekers, beware! Terry is not a fair person, and he will go to the ends of the earth (or Bloomfield Hills court where all of his friends work) to get every last penny from you for his cheap quality products.

I had a 6-​ft. wooden privacy fence installed over a year ago. The communication by Terry the owner was poor after the first meeting. No advance call was made to notify us that a delivery truck with materials would be coming by a few days before the installation, and we missed it because we weren’t home. A follow up meeting was scheduled, and Terry didn’t show or call. He did, however, show up unannounced the next day. About a year afterward (now), the fence began to sag and bow in one area. Terry came out and gave us a repair estimate, but never followed up to schedule a time. He completely blew us off without reason, and has not returned a call since. I would never deal with this company again – especially in this area where there are many competitors to choose from. The company’s current rating on the Better Business Bureau website is an F, or the lowest score possible.

A friend of mine recommended Action Fence to us when we were considering a privacy fence. I called them up and got an appointment within a few days. Terry the owner showed up, took some measurements of our yard and then sat down and showed us pictures of fences they have done and options we have. There are so many options! Terry is a really great person, very genuine and has a very calming presence about him. He basically let’s you know that whatever you want he can do. He broke down the pricing for us so we knew what everything would cost, type of wood or if we wanted vinyl. He even quoted us on a gate just in case we decided to get one.
Now we had another appointment with a rep from Lowe’s scheduled for a few days after meeting with Terry but we were so comfortable with Terry we cancelled and called Terry to let him know he got the job. He came back out to have us sign the contract and make sure the plans were exactly what we wanted… and we had decided to get a gate too.
The fence is now installed and is the MOST BEAUTIFUL fence I could have imagined!!! Terry’s crew did an amazing job and I would recommend Action Fence to anyone who is looking for fencing. Terry’s company is very knowledgeable and they definitely know their stuff. Terry even gave us his cellphone number in case we needed to reach him, how cool is that!!!
If you are looking for a reputable fence company, call Action Fence… they will not disappoint you and will give you amazing quality work!!!