Citizens Bank

This location of Citizens regularly hires people who are dismissive to customers, extremely slow in their service, and rude. I’ve never had a problem with a bank until I signed up for an account here. I’ve had problems with service almost every single time I go in — which is every other week. Seriously considering dropping Citizens for my personal account and all my business accounts.

One star is over rated, their employee John Paul, is rude and aggressive, I’m sitting in front of him right now assisting my friend who has a learning disability and he’s agitated at the fact that I don’t want my friend to pay Citizens money that he owed them, my only reason for not waiting my friend to pay the debt is — the debt was already sold to three collection agencies, so he doesn’t owe citizens he owes the collection agencies. I had to tell him to be professional, and don’t take this personal, this is business, not once did I raise my voice or be disrespectful. If I had a choice I wouldn’t give this place 1 star.

My experience was very different to the first reviewer. The manager seems a very decent person. A number of college kids work for him– they are knowledgeable and enthusiastic. I don’t have a lot of money but they treat me like I do and I appreciate that.

Rude and dishonest bank employees at the Citizen’s Bank left me stranded without access to my own account.
While keying in a transaction at the Citizen’s Bank at 1 Brigham Plaza in Boston near 5 p.m., employees eager to leave shut off power to lights inside – as well as to their ATM. My card disappeared and the ATM stayed inoperative. A teller who was in the ATM lobby watched this happen and said «not again – we need to put a sign on it.» I asked her what to do, she said she’d get help, re-​entered the now-​locked bank with a key, then left by the back entrance.
After much pounding and waving, a man standing 30 feet from the door and talking with other employees finally came to the ATM lobby. I explained the situation and he told me «if you put the card in wrong 3 times, it won’t return it and we can’t get in there.» I told him that wasn’t what had happened. He said there’s nothing he could do and repeated his line about misusing the card 3 times in a row – essentially accusing me of lying.
«There’s nothing I can do» is how this gentleman – who claimed to be the branch manager – left it before giving me an undoubtedly fake name and locking the door. Don’t use Citizen’s Bank, especially this one staffed with dishonest, unhelpful people.