Lake Pointe Medical Center

Front end– Mickey RN & John fast and efficient. And very kind and gentle with my mom. Mickey RN did an amazing job putting my mom’s IV in. William did her ekg very friendly and respectful and great smile! Along with his volunteer by his side. NP– Wueeler came by very courteous and well bedside manner. Mikey just stopped by and did her xray very funny and sweet! Maggie with patient registration was very sweet and kind. Marlene did our teaching and discharged. Very sweet and connects with the patient. Overall everyone here has been amazing.

When I first walked up to the check-​in desk, I handed the girl my referral paperwork and she told me to have a seat. While waiting, I started to reading the terrible reviews on Unilocal and wondered what type of service I would receive. Luckily, I was only here for an X-​ray and not checking in.
About 20 minutes later my name was called and they asked all the pre-​requisite information to get me added to their system. At one point, I asked if I would be charged a co-​pay since I was being referred as part of my annual physical. They couldn’t assure me that I wouldn’t be billed so I opted to leave and check with my insurance company before proceeding.
Fortunately, I ended up going to their imaging facility in Rockwall which was way nicer and a totally better vibe than the one located at the hospital off of Hwy. 66. This place just did not resonate with me in general.

If I could give it a zero I would. My mother was taken here with pneumonia. She had gone several times in the past as she had CHF. This visit the routine was different. No lasiks no attempt to drain fluid. The nurse turned the monitor off so we couldn’t see what as going on. Said they were admitting her so need. She died 5 minutes after she got to her room. They knew she was dying and didn’t say a word. They get more money if they get them admitted. I was with her and didn’t get to say goodbye. Little regard for life and love

I have had severe panic attacks for many many years. I’ve been on Klonopin 1mg 2*day for a very long time. For my 9 month sober chip I wanted to detox from all chemicals. NOTE: if you are on any type of Benzo, you cannot just quit. Doctor prescribed. This I did not find out here. When I was trying to go cold turkey (which could lead to severe physical consequences), I had a severe breakdown over the weekend. I was not only treated like a junkie but a piece of trash! I then went to Texas Presbyterian in Rockwall. They treated me with respect, understood my situation, offered me help til I could see my doc today as we worked out a 6 mo replacement ‘tapering down plan’. This hospital almost once killed my ex-​husband who is type 1 juvenile diabetic. I live right up the road and if I can help it I’d never go there again or recommend to my worst enemy!

This place is the smallest hospital I have ever been in, and you would think that the level of care here would be better for it. But no. I came in here to detox originally, but had another medical (and painful) issue, which became the primary reason for my stay here. I would think that anyone would do their best to try to make another individual feel as comfortable as possible. The doctor I had just dismissed me mid-​sentence when I would try to explain medical symptoms I had as «part of the detox» and then just dismissed me… although I was here of my own accord to try to get help. They all made me feel like I was slimy… except for one nurse… and went out of the way to slam the door or set the tray down a little extra harder than needed when I was finally getting needed sleep. When I complained about everything and pleaded for something to ease my discomfort, they actually took me off the one crappy norco I was getting every 6 hours. I have been through detox programs before. Never have I hatred where I was so much that I wanted to just run for it and keep going! I had to call for the nurse several times to finally get someone to help me change into clean clothing and I don’t know if it was me in general, or how it really is, but I waited a really long time for anyone to help me regardless of why it was that I needed to see someone. I feel this place is a major set up for failure. And when I tried to explain all of this they dumped it back in my lap that I was choosing to fail even though they were who was making my stay here as miserable as they could. Why would you make someone seeking help, wanting to be healthy again jump thru so many hoops and treat them so shitty? The only good reviews here are probably from the doctors that own the place. I have never felt so unwelcome and been treated so rudely. I will never recommend this place to anyone and certainly I feel that my odds are better just going cold turkey on my own than I do seeking help from this place. If you want to be treated like hell for doing the right thing, come here. Otherwise avoid this place at all costs!

I recently found myself in the ER with a severe kidney infection which landed me a 3 day stay. The staff is competent and friendly. I would have given 5 stars except the food service is severely lacking, limited to 2 choices per meal and the eggs tasted powdered. My husband brought me food everyday so it wasn’t so awful. I didn’t go hungry.
After I was home I realized I had forgotten to give administration my Medicare card. We called the next day and it was a pleasant experience dealing with the business office. I will go there again should the need arise.

This medical center is very nice and the staff is great. All the nurses I had were so friendly and made me feel very comfortable.
Before going to the OR they somehow forgot that I was next and my wait time was almost three hours when I was going to be the first one in. I wasn’t upset because I don’t want to make a big deal especially when I’m going under the knife!
Afterwards, the room I was brought into into was clean and nice and the second nurse Bethany was amazing. She checked up on me each time and always made sure I had my morphin and iv full. She was just awesome! Every nurse is different but thumbs all the way up for her!

Worst ER experience ever. Hospital personal will just sit and look at each other rather than get up and help you while the vital alarms turn red and go off, even if you or others around ask for help. Won’t clean you up… you will lie in your own vomit for hours on end.

I’ve been to this hospital multiple times. First time was because I had my son here and that is the only reason I’m okay with giving one star. The labor and delivery was great and I can’t complain at all about them.
The rest of the hospital, on the other hand, is a different story. My ER visit was awful. I was having severe pain and all they did was give me IBUPROFEN, took some blood and pee and gave me a CT scan. I went to a specialist later that week and it turns out I passed a gallstone and they should have given me an ultrasound. It seemed as soon as my severe pain passed, they no longer cared to look further into the situation. Before I left the «nurse student» told me…“girl you need to get you some pepto or something” when I asked her what I should do if the pain came back. I was livid when I left. I never even saw an actual doctor.
I went again because this is where my doctor decided to do my endoscopy and they took over an hour to check me in (way past my actual appointment time) and the lady that I talked to and gave my information to was just so freaking rude. I couldn’t believe the way she was talking to me! I was nothing but nice to her. If you don’t like people then DONT WORK IN A HOSPITAL! I hate this place and I would rather drive 20 more minutes to a different hospital while I’m in horrible pain than ever step foot in here again.

My father Misdiagnosed twice here! After my father had been in the hospital for two weeks, the doctor we dealt with was Dr. Carl Russell who with his arms folded, rolled his eyes at us and said «There is nothing more we can do here that you can’t do for your father at home» With tears in my fathers eyes, my dad said «Just take me home» He felt defeated because they wouldn’t help him. 45 minutes after being discharged we rushed him BACK to ER where he was immediately given an X-​ray and we found he had pneumonia!!!

Okay

STAY AWAY T FRON THIS HOSPITAL AT ALL COSTPlace is absolutely awful. Staff is neglectful and doctors have horrible bedside manner. I was in the hospital for a week here and the doctor that was overseeing my care spent a total of 10 minutes with me the entire time i was there. I went in for diabetic complications. while there i started having sever chest and back pain/​spasms that they treated with huge doses of morphine. When asked to research the pain he told me i was overreacting. And when my mother got invold he called her a drama queen. no one here would let/​help me freshen up nor did they change sheets or anything like that while i was there. I had to pretty much sit/​sleep in my own stench. Dr russel carl is the doctor i dealt with. STAY AWAY FROM THIS HOSPITAL AT ALL COSTS.

Dr. Patel I believe is his name is an arrogant son of a bitch. Who judges you and withholds pain medication because a little THC shows up in your urine. Big fucking deal I smoke ONE time a week ago because I got sick with pneumonia while I had no responsibilities and I stayed home. So now I can’t have my pain medicine because I might be addicted to drugs and faked my whole sickness because of it. GO any where else but here if you want your pain to be taken seriously.
If you do go here and end up with him as a dr request someone else. He us rude and even before this incident he was an ass hole. My boyfriend mentioned it to me the first time we met him that his med side manner was horrible. Avoid this hospital At all costs!

I doubt if you need to go to an emergency room you read a Unilocal review first, but I just need to get out there DON’T GO TO THIS HOSPITAL if at all possible. Not only are they ignorant, they misdiagnosed my ruptured appendix (they thought I had PID… idiots) for two days before they realized it and did surgery (which ultimately caused me to stay in the ER for approx. 2 weeks) but on top of that they charge an astronomical amount and since they are physician owned they are not reasonable with any reductions or payment plans for uninsured patients, not to mention several items were incorrectly charged, I was charged for services I didn’t received however even after bringing it to their attention they refuse to acknowledge any wrong billing.

Any positive reviews are by investors or employees. The ER doctor acted like he didn’t believe a word I said and didn’t even examine my daughter. I was billed $ 900. and had to take her to another ER that actually determined what was wrong. Stay away if at all possible!

As a medical professional and being from the area, I know this place is NOT where you want to go for care of anything other than minor issues. Have known MANY people that have died trusting Lake Pointe with their health.

At the worst time in our life… this was the best staff ever. I will always remember that they treated me like family, not like a «patient.»

An ER that CARES !!! Nuff Said !