Golden Rule Auto Care

This place is probably one of the bestest auto care ive ever been to.
Pros:
The mechanics are super nice, and friendly.
Their prices are within the price range and they alwayd print out what they fixed with the price. Unlike some of the auto places ive been to, they always included some shady stuffs
They text you to update the status on your car which is super awesome and convience.
Cons: i dont have any yet.

There is a reason why these guys get five star rating all the time. It’s because they are good at what they do and they are honest and trustworthy. That’s a business competency that many lack in the car repair biz. Their techs are honest and smart about car repair. They have a cool text program that alerts you all along the process. Pretty cool and innovative. I give it a thumbs up .
Had my car checked over. Techs found no issues and everything was complimentary. How cool is that? Makes we want to use this shop the next time I have problems with my car.
If your looking for a great car repair shop, you just found it.

I just wanted to say that all the positive 5-​star reviews this place gets are well deserved. After seeing all the reviews here and on Facebook, I dropped in to enquire about some work I knew my car needed. I wanted a second opinion.
Both Colin and Demetrius welcomed me and made the process simple. They were accommodating to both of my boys and I. It didn’t take very long for them to look over my car. While I was waiting, I took note of how nice they were to the other customers as they came and went.
Once it was known what my car needed, the mechanic came in to explain things and talk to me a bit. Colin showed me videos to educate me about my car. I appreciate that because it helps me value my car even more. Demetrius went over costs etc with me. They did NOT try to sell me on crap my car didn’t need. This was huge for me. I’m a chick who isn’t mechanically inclined so it would have been easy to do, but they didn’t.
Simply put, these are just honest, cool dudes. I’m glad I came across this shop. I will recommend them in the future and will be back as needed!

I only had an inspection done, but I was very impressed with their quickness and professionalism. It was definitely a step above your typical auto care facility.

Took my Altima for a wheel alignment after I have changed the tie rods and control arms over the weekend. I like that they open at 7:30 am so I could go first thing in the morning. Very friendly staff and a nice waiting area. They started working on my car right away and it was done in 20 min or so which gave me enough time to it to work. 9 out of 10 times you will need four wheel alignment so don’t be surprised if you had to pay $ 79.99. I have done 4 wheel alignment at different shops for $ 50 but they never got it this straight as Golden Rule Auto. They use texting updates system which is quite handy if you are leaving the car with them. After the mechanic was done, they took it for a QC (Quality Control) test drive to ensure it’s running straight. All I can say is that my Altima hasn’t had a straigh wheel in years and these guys nailed it the first time. Don’t waste time and money going elsewhere for a wheel alignment and just visit the guys at GRA.

I have found my new auto care home! These guys are professional, friendly, informative, and most of all thorough. This was the best customer care I’ve ever received! I love the text program that kept me aware of every step! On top of being all of those things above, they were fast and very fairly priced. I knew my car (my baby) was in the absolute best hands and I am very very happy with the repairs they completed. I won’t take my cars anywhere else after receiving this caliber of service.

Beware. They are not knowledgeable in diagnosing complex issues. .My Acura TL was shifting hard. So I tried this place because of the rave reviews on line. Yes, customer service is great. Collin put his device under the steering wheel and told me that the external switch on transmission has gone bad. They will know more after running diagnostics. I authorized repairs and they charged me about $ 420 for parts, labor and diagnostics. But that did not solve the problem completely. Apparently. My problem was a cracked pulley on timing belt rather than transmission. Collin refunded $ 105 for diagnostics when I told him what I had to get done to fix the problem.
He also recommended to get the wheel alignment. They showed different readings for before and after the alignments. However, they were all within specs — in Green range. When I asked for explanation, he had me talk to Patrick — the Owner. Patrick said, Mechanic must have forgot to «SAVE» the actual readings. But alignment was needed otherwise we would not have done it. That is another $ 80 plus. I am not convinced with his explanation. I feel that their lack of Expertise is shadowed by superb Public Relations.

These guys (Colin and Demetrius) are some of the most kind, and professional mechanics I have ever met. Transparent, educational and they even show you virtually via their flat screen what’s wrong with your vehicle. Heck they even gave me a veteran’s discount! This will be home for my car and truck. Thanks guys!

My mother in law took our car to another shop. They told her we needed a couple of thousand dollars in repairs, and convinced her some were so urgent, it was dangerous to ride without completing them. Thank goodness we got a second opinion. The guys at Golden Rule showed me exactly what was wrong (and it was not what the previous shop had said), and it turned out the major issue was covered under warranty by the dealership. They even called the dealership to verify. These guys are honest, friendly, helpful, and knowledgeable. That is hard to find in an auto shop these days.

Very happy with Golden Rule Auto Care. They saved me $ 250 in less than 5 minutes of their time, and did it for free. They were fast, friendly, and most importantly they were honest. Will be taking my vehicles here for servicing from now on…

I’m a die hard Golden Rule fan… been going there for 3 years and am so happy with them. Every other shop I’ve been to would upsell and lie to me and then target me for ads via text or email. So glad those days are over.

These guys personify great customer service… I never felt hassled and they are also quick.

These guys are the best in every way. They are friendly, honest, and helpful. I do not feel like I am getting swindled like I have from other auto shops. My most recent visit I thought I needed an alignment and I know I needed to get my inspection renewed. Before they even did any work, they looked at my vehicle. They told me I needed more than an alignment and gave me a quote of what I needed replaced. They didn’t even charge me for the quote. I couldn’t get the ball joints replaced because I didn’t have the money for it. Also, my tires were far too worn to pass inspection so he told me he wasn’t going to do the inspection because it would be a waste of money. He then recommended a tire shop I could go to to get gently used tires at a good price since I didn’t have a lot of money to spend on my vehicle. They did all of this for me without me paying a cent. I ended up getting my inspection done at the tire shop, but whenever I get the money to replace the ball joints my vehicle needs, they will definitely be the guys I go to to get it done. I definitely recommend them!

I don’t usually write reviews unless I feel it’s worth mentioning, but my experience with these guys was above and beyond, brought my sons car in for a repair (water pump), after explaining the process I received a text and they moved towards the repair, these guys are friendly and very professional and in their type of business that’s hard to find, I would recommend them to anyone.
Thanks! Mark T. Rowlett

Seriously some of the most honest mechanics I’ve ever dealt with. Their prices are slightly higher but it’s only because their that awesome. I would recommend golden rule to anyone needing something fixed on their car!

Due to technical difficulties, this is my 3^rd time trying to write this review! For that reason, I am going to keep it short.
My husband has used this Auto shop twice. Both times they were honest, professional, friendly, efficient and knowledgeable. It is hard to find a honest mechanic, so I cannot tell you how much I appreciate knowing we are not getting ripped off. When I was single, I was ripped off more times than I can count, so I cannot stress enough to give them a try. What I love most about them is that they don’t use scare tactics. Yes, they will tell you if they find other things wrong, but they wont scare you into thinking you have to get it all done now. If you are on a budget and cant get everything done right then, they will tell you what can wait until next month or even 6 months from now. They are excellent mechanics and will get you in and out quickly. They really do practice the golden rule, and that says it all. We are customers for life!

I could not praise these guys anymore. They are great. Very professional and honest. I usually don’t write great reviews especially to auto shops. They deserve it. I will never go anywhere else. Wow. If you need help with your car or truck go Golden Rule.

These guys are great! The first time I came here I just pulled in because I had a back light out. They looked at it immediately and determined it was just a loose bulb. No charge! I came back for inspection. They took my car in immediately and completed the job in no time. I watched the cooking channel in a clean air conditioned waiting room and enjoyed a cold bottle of complimentary water. Honest, kind and polite. I have found my auto care place. Customer service at its best!

Very good place. First time going there and will be back if I need work.
I did some fairly major work on my own and needed an alignment. They tried but couldn’t because of something I did wrong. They tried to explain but I wasn’t getting it. After they very politely and respectfully humored me (tried my idea), I listened more carefully. Once I fixed the issue back in my garage I took it back for the alignment.
Here’s the kicker: despite the 1.5 — 2 hrs they put in, they only charged me the alignment cost. Could have charged me a bunch more but didn’t. Instead they (and it took 3 cause I’m stubborn) taught and explained to me the overall issue politely.
I recommend them to folks that are good shade-​tree mechanics or folks that don’t /​can’t /​don’t have time to do car work.
First impression is honest and professional.

Car maintenance is never fun– let’s just get that out of the way. However, after months of problem after problem and astonishingly bad service from Courtesy Nissan, I was reluctant but excited to get a 2^nd opinion. From the time I spoke with Cliff about what was going on to bringing my car in and chatting with Colin, the experience was enjoyable! Who says that about car maintenance? I definitely hadn’t before!
Turns out what was wrong with my car was something Courtesy Nissan had not even mentioned. Patrick, the electrical guru, and Clifford helped me prioritize what needed to get fixed first and even what could be done at the same time to minimize labor. Unheard of, but I love it!
I can honestly say that I’ve never looked forward to car maintenance or repairs, but Golden Rule has made it a great experience for me. I’m looking forward to visiting with them again for more repairs… just not too soon :)