Public Storage

This place awesome, the manager Bryan is a great help

Although I’ve been here for more than a year rates are going up, not a bad place to store your stuff in a garage but would not recommend to store your vehicle or boat they steal your stuff i had my enclosed trailer broken into even my trailer tail lights taken. Sucks no security cameras but yet again rates are going up…
Lol must be that the water bill is getting expensive check my picture out this water has been running for days…

Just found out that our unit on the second floor has been broken into! The light above the unit has been out since December, in spite of numerous request to have it fixed. Looks like whoever broke into the unit used a crowbar! Can’t wait to get out!

DO NOT RENT UNIT 2255 (2^nd floor) in the front building!
I rented this unit for a year and a half. When I signed up, the person told me that the light in the hallway in front of my storage would be fixed immediately. I visited my storage about once a week for an entire year and it NEVER NEVER NEVER got fixed. I came in to complain about it at least once a month and whoever is at the desk would tell me the same thing every time «Oh, we’ll put in a request, we’ll let our manager know, we’ll get that fixed right away.» And it never happened!!! They will tell you anything to get you to leave. I would have to dig through my storage in the dark because that hallway light never got fixed.
I only rented this storage because I needed a place for my things temporarily. I couldn’t wait to get out of there however I am still experiencing bad customer service! I vacated my unit and paid my pro-​rate at the desk etc… The girl said it’s all done and I’m out of their system, then I get another charge for a full month on my credit card for the next month!!! I am so annoyed because it’s really inconvenient that now I have to call and see what went wrong.
I have never written a review before but I am so upset at Public Storage, I feel that this is necessary so other’s don’t make the same mistake I did. I’m sorry but if I ever need a storage again, I will never rent at Public Storage. Also their website sucks. I tried to cancel Auto Pay and it kept telling me «You’re all Set up!» — They’re really good at taking your money and make it impossible for you to cancel.
I’d say the only good thing about this location is that it has AC.

Do not come here unless you like your rates raised all the time by 50 – 60 dollars.
Be wary about first month deals they will only honor them on certain units
They are way over priced now, so id shop around

Wanted to store my RV. I called to make a reservation. Casey tells me it’s a 9 by 20 space. I thought great and friendly service. So we pick up our RV and drive there with another car. The worker put me in a golf cart and took me to the available space. It was a 5 by 12. The way the other cars were parked I don’t even think my Civic could fit. Huge waste of time for me with workers that don’t know their information.

I’d like to thank Stephanie for all her assistance and help at my unit. I will definitely recommend this facility to my family and friends.

We got a storage space because I hate clutter. And I’m so glad we did.
The place is good, easy to get in and out. Opted for an indoor space just cuz I don’t like having to deal with the elements when moving my stuff. Staff is friendly and when you come during business hours, it’s easy to get a cart, but when you run into incidents where there are other people fighting for a cart, do what I did; buy your own dolly and keep it in the storage.
Only problem with these types of places is that the rent goes up every year. Sucks when you’ve been there for 2 – 3 years and have accumulated a good amount of stuff in there. Because the price keeps going up and it’s almost not worth it to move EVERYTHING into another storage. I mean I have racks in there to keep stuff as organized as possible but it’s an uphill struggle to clear it out of stuff we don’t need anymore.

Just got our storage unit. Thank you so much Krystle and Lynn for such great customer service. You were very patient and helpful finding something within our budget.

Misleading advertisement~!!!
They put $ 68 for a 9×20 on the website, so that I call and confirm about it. A guy pick up and stated it is a storage unit, and I confirm with him one more time to see if it is just a parking space, and he said it is not. So I reserve on the internet and get a unpaid leave and try to have everything done within one day.
However, they came up a story saying that the new employee made a mistake and told me they do not have any 9×20 storage and ask me to go to other public storage for $ 242.
This is totally misleading and trying to rid off the customer.
I will not go to public storage any more, I rather pay little extra to go somewhere else.

Really great place, clean and orderly. What makes it outstanding is the staff that makes it all pleasant and worthwhile. Special mention about Matt who, from day 1, made the whole experience a seamless one, notwithstanding the fact that the task was overwhelming. I rave so much about the quality of service and for solid reasons. I guarantee that you will be accorded the same special treatment. Trust me, I’ve been around a lot of places before and did my due diligence but nothing and nowhere even comes close. This is family_wouldn’t you want to be a part of it too?

Mathew & Tiana are great people. Willing to go their way to help people in time needs. It’s hard to find great people who can work for you these days. Thanks a lot guys!

First of all got a great deal! Matt was awesome!!! Thank you very much I am very happy with our business. Would defiantly recommend.

Nadine and Matthew both Help were speedy and friendly, but I was not happy about «require» monthly insurance fee although I didn’t question too much. America is all aboit insurance isn’t it!
Overall, facility is clean and security is quite tight, temporature control space was the key for me.

To be honest the review is closer to a 4.7, but I’ll give them a 5 since it’s not fair to knock them down to a 4 for that. The place has good accessibility, good rates, and good storage units, and I like the employees there as well. Really the only big ding against them is the lack of power. Apparently some tenant that practically lived in the units blew a fuse, and they have since not replaced the fuse or provided power to the complex’s units. Other than the lack of power, I recommend the place for storage. Good place to store.

My first time Renting from them was very easy and happy i did. Returning the space was even easier and less then a few minutes.

Public storage was very clean and the staff were real friendly they provided that good customer service when ever I need to use a storage again I will be using this location.

I have been using storage units for 10 years+. Every storage location is different so it really depends on the Customer Service you get as a customer. I have been very satisfied with the Customer service that Justine provides at this location. She is always willing to help out and discuss any issues with my account. She takes the time to understand my storage needs and finds the best solution for my situation. I was first introduced to Justine when I had a storage unit at the West Covina Location. When I had to move, it was a pleasure that I saw a familiar face at the Rowland Heights Location. Her customer service has not changed. It has been excellent and beneficial and if you are in need of a storage unit, Justine is always willing to provide you the best customer service. Thank you for your continued Customer Service!

You seem to be real nice here when you need something there always willing to help store and lock it and forget it

My first time renting a storage space and was lured in by the $ 1/​first month deal, and additional 15% off every month’s rent for a 10’x15’ space. When I made my reservation a $ 22 administration fee was suddenly tacked on. I figured of course there was always going to be some kind of hidden fee even though the deal initially sounded too good to be true. But little did I know once I got to the office to fill out my paperwork that I was also going to be charged $ 17.99 for a cylindrical lock fee, as well as required to purchase insurance (I chose the least coverage) for another $ 11/​month. The guy that helped us, Matthew was pretty nice. The overall property was close, our storage space a bit hard to navigate to because it’s situated inside a building with narrow hallways and dim lighting (no cameras inside, I hope I’m safe if moving in the middle of the night…)
But largely the biggest issue I had with Public Storage was there website’s advertisement of the deal, no where did it say that there would be so much extra fees. And on top of that, Matthew only talked about the administration fee when we got to the office. And I had mentioned to him this was our first time renting a storage space. He didn’t mention the insurance fee (that is required) until we were already signing the paperwork. And the cylindrical lock fee was never mentioned until I asked him when the total came out to be more than I originally calculated. I understand they need to add all these fees to make money and operate the place. but it would be nice to not «trick» your customers into coming onto the property before you tell them about all the extra fees they also have to pay. If all those fees were mentioned beforehand, I’m sure I would’ve had a much better experience. And for those with budgets because you’re already spending a lot of time moving, by the time you find out about all these fees, you are already standing in the office with ¾ of the paperwork done. so what are you going to do …