American I Care Optometry

I was once a faithful patient of Dr. Vincent until I moved out of state and needed to request my records from him so that I could follow up my care with a new optometrist in the area. He refused to send me my records, which is a HIPAA violation, and stated that if I needed new contact lenses he could just place the order for me without me being seen for two years if I felt that I was still happy with my prescription.
Two years later, now older and wiser, I called to request my records once again so that I could have some history to bring to my new optometrist. He stated that my records were so old they would be useless and that I should have requested them earlier. I reminded him that he was the one who denied me of my records and sent me new lenses without an exam. He then scolded me for five minutes about my eye care and how I should really «figure out what [I] want.»
I would not recommend this optometrist to anyone. He is friendly if you are going to do business with him, but turns defensive if you choose to go a different route.

Horrible attitude, very condescending and will not answer questions to his patients. He is not thorough in his examinations and does not have patient care as his priority.
He is very motivated in receiving a full payment immediately, in cash. He is unsatisfied with credit card transactions.

I should have read the reviews before I get my eyes examined here. I agree with the condescending behavior and all the one star reviews. I’m just so unhappy with his service. I will never go back again.

Worse haughty attitude ever. So irresponsible and condescending– if you don’t spend money with him, he flips a 180 attitude. Any optometrist that finds 70 reasons to not give you your prescription is shady in my opinion– if I want to buy my stuff at costco because it’s cheaper, it should not be your job to stop me because you want my money.
The worst part is that he messed with my brother’s prescription. He wears those nighttime lenses that correct weaker vision issues. The way they work is by gradually accustoming you to a level then having you wear them at night to keep your vision close to ²⁰⁄₂₀ during the day. When he screwed up with a prescription with him after having worked on his eyes for 2 years (he gave him lenses that were way too strong but kept saying they were correct), he refused to own up and claimed that eye sight changed (overnight??). My bro couldn’t pass his vision test at school. After finally wanting to save face because a new customer walked into the store, he actually shoved the papers into my mom’s hand and told her, «Just go, just go, I don’t want to talk to you anymore.» He admitted to his mistake and the refund but then charged an exorbitant fee through his front desk staff (to cover his losses).
Just…so shady. I’ve never met a doctor that has his «eye» on the dollar signs as much as him. And really, you’re suppose to not do harm. So don’t mess with little kids’ vision! That makes me so mad!

Dr. Vincent is a GREAT person. I’ve been going to him for 8+ years. There was a few years where I went elsewhere, but when I came back, he still remembered my name! This is also SUPER impressive because I was a teen when I came last… and now I’m 21! I must look different… haha.
He’s friendly and always asks about every member of my family. (Great memory) He’s made excellent recommendations for me about glasses and my new contacts. I haven’t had any problems with my prescriptions. He also explains things well, so now I take better care of my eyes!

SHADY as hell. Took my dad here to get multi-​focal lenses. My dad didn’t want to purchase new frames so he left the frames for Dr. Chang to fit the lenses in. After a couple of days, he calls to tell us that he broke my dad’s $ 350 frames. Now normally, one would think that the right thing to do is to pay back the money or give a free pair of frames. He not only would not admit his fault, but also wanted my dad to buy a NEW pair of frames from him.
Never going back after this.

I LOVE DR. VINCENT. Great service for over 5 years and he has never disappointed me. Nice clean office, prompt service and completely laid back and professional. I drive all the way from Long Beach to Rowland Heights just to see him. He is an amazing guy!

i’ve been seeing dr. chang for about 8 years now, and he’s always honest and up front, whether it be when i used to get glasses from him, to nowadays, contacts. i see him once a year but he remembers everything about me, my family, what i do, etc. i would highly recommend his services.

This small optometry office is located inside the Stater Brother’s plaza on the corner of Fairway and Colima. The glasses selection is a moderate amount for a shop its size. They do not carry high end name brands like Gucci or Prada; heck they didn’t even carry any Giorgio Armani. The brands they do carry are Donna Karen, D&G, Calvin Klein, and lower end ones as well.
With the exception of Saturday with maybe 2 – 3 paitients waiting at the same time, the shop is never really busy whenever I pass by and look in. This doctor is NOT a member of the VSP network. If you plan on using his services/​products then he will ask you to pay upfront for your out of pocket expenses then send him the check that the insurance company reimburses you. In the meantime, be prepared to wait well over 2 weeks to get your new glasses. He will not put in new lenses until you give him the reimbursement check.
I wasn’t very pleased with this optometrist’s attitude or his lack of helpfulness. He speaks in a very condecending manner to his patients and his one assistant. When I go in to get my glasses adjusted, he makes me feel like I did not purchase the glasses from him and that I’m intruding upon his busy day even when he has no patients waiting. I’m positive I will never go back to this optometrist as the service is very disappointing.