I went to the drive through to cash a check given to me by a member. I was told that they don’t cash checks for non-members in the drive through. What kind of policy is that? Certainly not one built around obtaining customers. I was offered the option of returning to one of your inconvenient locations during business hours but guess what? I work those very same business hours across town! So I went out of my way to be told that the lobby was closed and that you couldn’t possibly cash my check because I wasn’t a member. I had a check from a member, which made me a customer and that should have been honored. If you can’t see that then it’s really a shame. So thank you for wasting my time! Oh and thanks for bringing back segregation, we really missed it!
Renee J.
Classificação do local: 2 Round Rock, TX
Slowwwww drive thru. I never do any complicated transactions via the drive-thru, because technically, the drive-thru is supposed to be faster. I.e. «Just cash please» or «just deposit into my checking»… And it still takes them 5 minutes or more? Really? And that’s with no one else in any of the other lanes — just me! Ugh!
Marcia I.
Cedar Park, TX
Went to make a Deposit last week and Alicia was talking to the young man working next to her, They both acted like i was all of a sudden a bother. Mind you no one was inline at all at this time. She took for ever to make my deposit and her tone was rude when she informed me my check would have a hold on it. I replied no problem at all. She finally finished my deposit and had the nerve to tell me I hope you have a better day as if I was rude or told her my day was bad. FYI we did not really interact cause she was rude from the moment she made eye contact with me. When will business learn they hire people in customer service for a reason. If Alicia is that unhappy she she not be working with the general public.
