Tommy Dorsey Water Conditioning

Like Josh below I feel I have to give Tommy a five-​star rating because he was so honest and helpful. He didn’t actually install my softener but he came round and gave me a quote and told me I would be better using another company that he recommended because my house was not pre-​plumbed for a softener.
It was refreshing to hear his honest advice and suggestions and he told me what I did and didn’t need and how much I should pay. His recommendation worked out great too!

I felt I had to give Tommy a five-​star rating even though he did almost no work. He showed up to evaluate my dead water softener and give me options. $ 250 to fix it, $ 900 to replace it with a better unit, or do nothing. I elected to do my own work and replace it with a less expensive big box system. He didn’t pressure me he put the softener back together and shook my hand and said thank you.
I asked him about paying the service charge ($ 65 which I expected to pay regardless) and he replied that since he didn’t really fix it he wouldn’t take money. Wow what? I am shocked. I am reconsidering buying the better unit just based on that customer service level.
One last note Tommy is one of the few people in town who seems like will work on these units rather than just installs and replacements.

We were referred to them for a water softener rebuild and to my surprise we were able to save it for very cheap. They are fast, knowledgeable, and friendly. I recommend them to anyone dealing with a water softener issue! Thank you to these guys for being what I consider the BEST!!!

We have well water and with well water comes the rotten egg sulfur smell. We had a chlorinator on that only seemed to become defective as they are really engineered to fail. Basically bleach and rubber tubing is a bad combination. I had called a plumber that recommended Tommy Dorsey to solve my problem. I called him up and he came out and took a look at the problem and said he believed he had the solution. He proceeded to explain things to me and it made sense. He also inspected other components and informed me that I had selected a good water softener. He proceeded to check out the lines to see where they were running. He suggested that an ADDIE (Air Injection Oxidizer) would solve the problem. He also said that when he comes back out he will haul the chlorinator away which is something I did not want to deal with. He also said that he would put a valve on the outside of my well house which would run before the water softener so we didn’t waste the brine in our softener. True to his word, he came out in short order and dismantled the chlorinator and pulled it out of the well house to haul it away. He added the valve before the water softener. He installed the ADDIE and checked the programming on the water softener. He did not charge extra for the things that he did. Tommy simply charged for the ADDIE to be installed and that was it. There were no hidden charges.
Now it was time to let time pass so that we could get the rotten egg smell out of the water. It took about six weeks before it was gone. I had felt skeptical that I was screwed over and my wife kept reminding me to be patient. Just this week we had visitors from Wisconsin down and I wanted to get the perspective of someone who has not been around the water and he said that he couldn’t smell anything that it was all normal water to him. I had been waiting on his perspective to write this review.
The nice thing is that we are not using bleach to neutralize the sulfur which means our water is healthier. I am glad that I put my trust in Tommy. He did a fantastic job, he was punctual, informative. He also was the one both doing the work and overseeing the work. I don’t know to many owners of businesses that come out and get their hands dirty. This is a long winded way of saying what an awesome job he did and I would most definitely call him again for water conditioning issues. Thank you for all your hard work and for your honesty.

At first visit, Tommy Dorsey is friendly and knowledgeable and seems great to do business with. Further visits proved otherwise. Our house came with a commercial size unit that he had installed. Our water was awful. Tommy said the unit worked fine and that our well water was too hard, we might want to consider a whole house Reverse Osmosis. He pointed out several other houses in the area that he had installed whole house ROs in. Not only is that an expensive option, it is environmentally unsound since it takes 3 – 10 gallons of water to make 1 gallon of RO water. We opted for RO just for drinking water. His installer drilled holes blindly into our walls and caused damage to sheet rock, wood flooring and built in wood fixtures in the adjacent room! Tommy never got around to getting the repair done, he wanted me to deal with it and then he would «reimburse» me. I don’t trust that. Since then we had another water softener guy out and he made adjustments to the unit that Tommy had installed and got our water close to perfect, no need for full house RO that Tommy suggested. Now, 2 years later, we have a water leak. We removed the sheet rock to discover that the leaky pipe had been nicked by Tommy’s installer’s drill. It took this long for the corrosion/​house settling, for the water to break through the nick and cause a leak. Drilling blindly through walls??? Tommy’s guy could have hit a gas pipe or electrical stuff!!! Outcome, Tommy didn’t want to/didn’t know how to tweak his own product so it would work and his installer, whom he swears by as great, did well below par work. Not at all happy with this company.

It is infinitely difficult to find someone to work on water softeners, all other companies I called (and I reached out to at least half a dozen) just wanted to diagnose over the phone and replace the appliance. No thanks.
And then I was given a recommendation from another company to call Tommy Dorsey. I was told he’s the area expert when it comes to water softeners, and after my service call, I’d have to agree.
Tommy was friendly, informative, and very concerned with repairing (NOT replacing) my water softener. I knew absolutely nothing about how it actually worked, and he took the time to show me how to clean it, and to explain potential issues and why they might occur.
I’m thoroughly impressed with the service I received, and will go through his company when eventually my water softener quits on me.