The UPS Store

All I needed to do was drop off a package. The guy behind the counter (manager?) was rude, and accused me of cutting in line. All I needed to do was drop off a box that was already labeled. I’ll never be back to that store.

I am in this location once every couple of weeks and I’m always very pleased with the level of customer service and friendliness. I specially have to give thanks to one of the managers, Karlton, as he has proven to always go the extra mile to help his customers; even after hours.

What makes this UPS store truly unique is the employees. They are kind, helpful and always smiling every time I go in to conduct business. They get to know you on a personal and business level. If you need help, they have all the answers to get you exactly what you need. The customer service they give to each and every person walking through the door is 110%. Keep up the great work and cheers to each and everyone of you for your A+ customer service!

I’ve rented from several different mailbox providers over the years and this UPS store is fantastic. The staff is very friendly and helpful; when I call in occasionally to have them check my box for a certain item so I don’t have to drive down if it’s not there, they’re always eager to help me out. They have bent over backward to accommodate our business and I highly recommend this location for your small business.

Rude, obnoxious dude at the counter. All i said was ‘thank you’ at the end of my transaction and he lets out a hateful smirk. Someone forgot customer service school. Or there are some folks who lead pathetic, shitty lives.
The girl at the next counter was actually polite (thank you).

The workers are friendly and helpful. Better service in person than via email, but over all a well run store.

I had a problem at this location in the past. Rude employees and it took EONS for the owner to actually do the right thing two years ago. Thought I would give it another chance. I was the first employee today and was returning ATT equipment. The employee from the get go was so rude, it was obvious that ATT returns were not something she likes to do. She INSISTED, she needed the account number said this was what was the only thing needed to return the equipment, which we did not have. But turns out she actually did not need the # and just used the service address. Why all the drama? Could she not have just said ok do you have the service address???

I used this UPS store to bring back my ATT equipment. Bobbie was the young lady who tended to me. She was welcoming. Immediately asked if I needed help. She was pleasant and efficient in doing her work. She explained how the return process worked. She gave very clear directions about me keeping the paper work to insure that I could validate that I had indeed returned the equipment to ATT.
I had a great experience here.

We’ve had solid experience with another UPS store in the past. But in the year we’ve used UPS Round Rock for mail service, they claimed that 4 pieces of mail were not delivered. But they couldn’t explain the reason senders contacted us saying that our mail/​packages were returned to them. One package was lost in the abyss completely. It was a huge hassle to re-​send the mail to us including extra delivery fees. Seriously it was a roll of the dice to see if our packages would get to us. The average customer service, erratic mail service and significant increase in rental fees were not worth it to stay there. Save yourself the stress and $$$ and get your mail and better service elsewhere.

Deceptive and unscrupulous business practices is how I might describe my recent experience with this store. I received a notice via e-​mail that I had received a package and it was ready for pickup. Intrigued, I got in the car and made the trip down there. When I arrived there was no package. Instead I was handed a renewal offer for my tiny mailbox– and the price was MORE THAN DOUBLE for the same mailbox and services I retained just last year.
It appears that I was lured into signing up at a reasonable rate, only to get kicked in the crotch for the renewal after operating my businesses with the new address for an entire year. Given the giant hassle involved with changing a business address, especially from a mailbox outfit like this, I bet most customers would just suck it up and pay.
Aside from this spectacular price-​doubling maneuver, the service is pretty good.

Very quick and friendly. All of the employees working behind the counter are very knowledgable. It’s your one stop shop for packing and parcel needs. They even do notaries! Highly recommend!