The Lodge at Warner Ranch

Going down hill! The new management company Greystar is AWEFUL! This place was great when Trinity ran it. The front office staff with the exception of jason (he’s awesome) are either inept, grouchy, or both. The maintenance guys are the three stooges with hammers. There’s a part of a wall that fell apart that has been sitting there broken for a month now, maybe it will erode back into the soil. There are now a bunch of little kids running around unsupervised, bouncing into people’s cars. The gates work intermittently, or not at all. The grounds are deteriorating. They ripped out several dead trees but have yet to replace them. We recently had mice for the first time in our garage. And mold… We have mold in one of our vents and along our window sills. We called larry, moe, and curly to fix it. Their fix was to spray over the mold with kilz and put in a new filter. The vent is in the master bath and the filter goes in the livingroom… Good call. They are raising rents all while decreasing their service. They charge a ridiculous mandatory trash charge when the trash guys have missed picking up our trash atleast a dozen times. We used to love this place now we can’t wait to get out. We will not be renewing.

Horrible new management. Very unfriendly staff especially that Daphne who doesn’t even know how to smile, definitely needs training in customer service. I miss the previous crew, at least Jason is still there who is the only helpful one. There are so many kids running and screaming all over the grounds and club house, unsupervised. The grounds are starting to show neglect and so many dead grass and rocks that are in the walkways. Only a matter of time before someone trips on these rocks. I have yet to see the rent increase but I can see it already that they have mega increases across the board. I will not renew for sure. Too bad because I really liked it here, before!

Today is really disappointing. First I’m working out when all of a sudden these kids show up who are like 7 & 9 yrs old. They start messing with the power cords to the treadmills which I’m on and I ask them to please stop. Then they proceed to move to the other machines and mess with them. When I move to the bikes they start saying in Spanish to «tell her we don’t speak English.» I told them they needed to get out because they were obviously under 12 years old and they had no adult. They went into the room with the pool tables and took turns messing with the door to the workout room till I walked out. They then hid and were giggling until I told them I would be reporting them to the office and that’s when they ran out the door. The lack of parental supervision is one problem you s e here. Another problem is that while I was waiting for the office to open at 1 PM to report the kids, the lady didn’t show up till 1:35 PM. There was a whole line outside the office and in the pool room waiting for the office to open. Numerous people were knocking and pulling on the outside door wondering where the office staff were. When the lady showed up she didn’t even seem worried at how late she was.

I wouldn’t recommend this apartment complex. The gates don’t work most of the time. The 9 months I stayed there it worked for probably few days. They have one trash location for the entire complex and it is far off. The pool is not that great and hardly anyone uses it. Gym is okay, but nothing to speak about. The management doesn’t seem to care much about residents especially once they know you are moving out. They charge you insane amount when you move out for carpet replacement even though there is no damage. This seems to be a common theme and I wish I had read the review posted by someone else on here about the same topic before signing the lease. I would not recommend moving into this place. There are better options for this price and location. If you still decide to risk it, make sure you take plenty of pictures before moving in and make sure you document all small damages or you might have to fork out a fortune when you move out.

This was my first apartment living in Round Rock, lived there for 11 months. I liked the apartments and enjoyed my stay there. My apartment was close to the gate and the office and not near the pool, So I can’t comment on the pool. The gym is okay, has decent equipment but gets crowded in the evening. They also have a pool table, which is not bad. The apartment building was not noisy and I felt pretty safe living there. The gates worked only half the time.
The management changed at least 3 times and I didn’t care much for that. The maintenance was pretty quick to respond. I liked the floor plan of the apartment and the condition was also good. Parking is hard to get, especially in the night, that’s probably my only complaint. When I left they charged a huge fees for cleaning charges even though I had cleaned my apartment. Anyway, Its close to I-​35 and nearby stores like HEB, Walgreens and other restaurants. A lot of people living there work for Dell which is less than 5 mins away. I would recommend this apartment.

Friendliest people when you move in. Rob you with the pen when you move out. Face to face communication about moving out early, and no mention of 60 day written notice. How unethical. Then to top it off double dipping. Bill me for rent when I’m not living there, and receiving rent from new tenant. This is a trinity property. Go somewhere else and save yourself alot of headaches.