Tennison Eddie G, DDS

I had been having scheduling problems with my dentist’s office, (partially my fault but also theirs) and the cost had been creeping up considerably. So I thought I would check out Eddie and his wife/​office manager Ann who have been long term customers of mine. Got an appointment in 2 days at the most convenient possible time for my schedule. I got a text that morning re’ my 1:00 PM appointment that their noon appointment had canceled and I was welcome to come in earlier. So I did just that and it fell into place nicely for me. Seems I was the last appointment of the day and they were were closing early so Eddie could fly to a seminar.
I am happy to report that this did NOT result in the hygienist rushing things whatsoever. He seemed exceptionally thorough and the procedure had a very low level of discomfort. This despite the fact I had let my gum condition slide and the cleaning was overdue.
I told Ann that at age 69 dental x-​rays have never removed plaque from my gums, I don’t get cavities, and x-​rays have never resulted in a reason to do anything different regards my dental care program so I would like to pass. Instead of fear tactics and hard sell she said «Fine, you can just sign a waiver.» This is refreshing to me. Instead of the «You may need major oral surgery» fear tactics I have heard for 40 – 50 years, Eddie’s evaluation was I just need to stay on regular maintenance.
The cost of the visit even with a surcharge for «a new patient examination» was considerably LESS than I had been paying for my cleanings elsewhere, so the next visit will be even more reasonable.
I had a nice visit with Ann and Eddie and then let them get on to the airport. They thanked me effusively for coming all the way from Oak Hill to Round Rock which I was more than happy to do – especially because on the way there I stopped for a 20 mile group bike ride in Pflugerville.
After reading the complaint from Charles P. I feel confident that he is not telling the whole story. I suspect that he is someone I would also have asked to prepay before we did business.

Dr. Tennison writes of my «complaint» over one of my implant crowns — there was a very noticeable gap between my crown and my gum. To be frank, it was very unaesthetic and I wouldn’t be comfortable smiling in public. After I left his office, I went into my car and checked out my new crown in the mirror and noticed the gap. I returned to the office to speak to Dr. Tennison about this, when he told me there was nothing he could do. He mentioned some medical terms and then said that because of these reasons, there was nothing he could do about the gap.
I returned home and after a quick Google search, I learned that this gap was definitely fixable. This was when my trust as a patient for Dr. Tennison was broken. To be deliberately misinformed about a mistake that he or his dental lab made, saying that there was nothing that they could do, was a betrayal to me as a patient.
To make matters much worse, that same day, two crowns completely fell out. These are crowns that are supposed to last many, many years, if not a lifetime. And they fell out within the first day.
When I went back to have these mistakes rectified, his office manager, who is also his wife, was very unprofessional. Instead of apologizing on behalf of the practice for these blatant mistakes, she says aloud, in front of every other patient in the waiting room, that she had given me a 10% discount for using cash only at the beginning of the process, and now she had to pay a credit card processing fee. To mention such matters defiantly in such a sensitive situation, especially before a waiting room full of patients, was unprofessional and uncalled for. Furthermore, it is not you that has to pay the credit card processing fee. That is coming out of the $ 10,000 that I already paid you. To mention that fee almost as a dig was low.
Dr. Tennison’s office also asked me to pay in advance. I don’t know of any other medical practice that requires payments in advance. I didn’t «complain» about these matters however, and after the last day of procedures, I did pay the balance in full, as requested to me, a full month in advance. After the procedure, I walked out of the office into the parking lot, when his wife points at me with her finger through the window, wags her finger at me (like a teacher to a student), and then motions for me to come back in the office.
She then told me that I had to pay. I then reminded her that I had paid a month in advance, like they had asked. There was nothing told to me about additional fees or additional costs. So there was nothing she could say.
Finally, the «thorough disinfection» and «CDC guidelines» he is writing about. Whenever something was dropped, which was often, when the said item WAS sterilized, he would tell his staff to do it and then walk outside to see another patient, as if he didn’t want his time to be wasted. That is just not good patient care. When he decided to stay however, and still use whatever he dropped, he most definitely just rinsed it off and put it in my mouth.
All in all, I’m very disappointed in Dr. Tennison and as I wrote earlier, my trust for him has been broken. I don’t want to speak poorly on his staff whatsoever (except his office manager), because they are great, but Dr. Tennison and his wife/​office manager did a horrendous job in both my care and my overall treatment as both a patient and an individual.

Dr. Tennison made my first root canal painless, fast, and with precise results. The office is clean, the staff is friendly and knowledgable, and the high level of professionalism doesn’t supersede it’s laid back oldschool Austinite environment. Even a general cleaning with this kind of care comes highly recommended. Thanks Ya’ll.

Very kind man!

I have been going to Dr. Tennison for at least 4 years now and I love the staff and the treatment I get (:

Dr. Tennison’s office is very clearly a family run business. Of the three front office assistants, one is Dr. T’s daughter and one has been working for Dr. T for over 15 years. Same goes for their hygienist Doug, who’s been with them for over 15 years, and their head dental assistant, Janet. His office manager Anne is extremely efficient and makes it a point to personally know as many patients on a first name basis as she can.
This is a no-​wait office. Once you sign in, you’ll be in the chair within minutes. Dr. Tennison himself is one of the most patient and caring dentists I’ve been to. He genuinely wants to make your smile beautiful, and at a reasonable price! Don’t be fooled by the other reviews of this office, they clearly have a vendetta on going to the dentist. I highly recommend this office for any dental work you need done.

office manager is simply rude. i will not take my kids there anymore because no matter what she makes me feel uneasy and i can see that her staff tip toes around her. someone should teach her that manners matter no matter!

I have been going to Dr. Tennison for about a year now and have nothing but good things to say. I have had a few different procedures done from removing my wisdom teeth to fillings and now I am 3 months in to having braces. The quality of work is top-​notch and the price unbeatable. Dr. Tennison and his staff do a good job of making the process very transparent and keep you informed so there are no surprises. It is a little far north (I live in South Austin) but the drive is well worth it if you want quality dentistry done at a very fair price.

Very disappointed in the crown I just recently had done by him, did not fit, and he did not want to hear about it. I had to go to another dentist to correct it. Very uncommunicative office plus shabby work. I would not recommend him.