Rave Property Management

We have rented for over 16 years and Rave Management is by far the WORST MANAGEMENT COMPANY I HAVE EVER SEEN! We lived at a rental home 13 201 Briarcreek Loop in Manor Texas.
For last two months, our stove has been inoperable because of it spilling carbon monoxide in the home. Rave continued to send the same incompetent people to repair the stove and they are just as unprofessional as they are!
I am leaving this nightmare behind in 3 days. I will leave home clean and my deposit will have to be returned. If not, then I have a recourse that I am not afraid to implement.
My final advice… DO NOT RENT FROM RAVE AND CERTAINLY NOT THE HOME REFERENCED ABOVE… STOVE IS STILL OUT AND YOUR LIFE MAY BE ENDANGERED… THEY WILL NOT CARE!!!

In 10 years of experience with property management firms on both sides of the role (as tenant and as property owner), I can honestly say I have never had a worse experience as a tenant in a home managed by Rave. They are unresponsive to getting repairs completed. They do not answer calls and they do not follow up on emails requesting service. When they are informed that the service request is still not complete, they ignore it. From the day we moved in, they have been unresponsive and I was told they needed to «manage my expectations» in regard to getting repairs completed. I think 3 months is a little long to wait. Fortunately we are able to get the owners contact information from a neighbor to report how horrible Rave is caring for her property. In the future I will ensure I never lease from a Rave managed property.

I think if you are a property owner, Rave treats you like gold. If you happen to be a tenant, you are ignored. Our experience with them was for a limited time but it was enough. They require you to work through email and don’t return phone calls when you call them directly. They did not return a single phone call to me. On one particular occasion, they sent me 3 emails within a 31 minute window demanding an reply. I travel for work and was on an airplane when the email came through, plus I don’t check my personal email everyday. They were asking to come to the house to do one of their inspections on something like the air conditioner. Showed up on our doorstep full of hateful attitude laying into us about how we hadn’t responded and THEY had to DRIVE all the way to the house. We were stunned. When I needed something from them they wouldn’t even return a call or an email. It’s impossible to have a good relationship with them because they treat tenants like a problem they have to deal with and not a customer. We took excellent care of the house, provided receipts of carpet cleaning, house cleaning, window cleaning… everything… Do you think we have gotten our deposit back? Nope. Do you think they have returned my call asking about it? Nope. Do you think they responded to my email asking about it? Nope. Run, don’t walk away from properties managed by Rave.

This is my initial review. My previous property manager and I didn’t see eye to eye so I found Rave. Shon has been very helpful, they deposit rent checks directly into my bank account :)) and ask for repair approvals on all repairs, so I am not surprised at the end of the month and know what is going on with the property.
So far so good. I will update in a few months but I couldn’t be happier.