Parrish & Company Inc

Bought a fireplace from these guys during a home remodel. They installed the flue incorrectly so that it was capped at the attic rather than running all the way up through the roof. When informed of the error it took another two days for the fix to be scheduled. They totally whiffed on that appointment, leaving my wife home all morning waiting for nothing. Then they show up later that afternoon and don’t announce themselves but just climb up on our roof while my wife is home with the baby. Completely indefensible service — and nothing close to an apology from the company.

The builder for my home contracts Parrish for cabinetry. I closed on my home in early August 2014 and there were a few cabinet touch ups and a few faces of drawers and doors that needed to be replaced.
After closing, someone came to do the touch ups and quite frankly did a shoddy job. Even my builder agreed so he had someone he liked better from the company come and redo all the touch ups. It was much better, yet there were still some pieces that needed to be replaced due to deep scratches or cracks. So they went ahead and ordered the pieces.
Fast forward to today, more than 1 year later, I think they gave up on coming to put in the pieces that need replacing. It was on and off for a year, delay here, delay there, mis-​color here, mis-​color there. I’ve pretty much given up as I don’t think they’ll ever come back to fix a job that should have been done right in the first place.
I have seen these guys work when putting in cabinets and it’s just like they don’t care or they’re in a rush to go somewhere. The cabinetry work in my house was the most disappointing part of my build process.
I’m a Realtor in Austin and every time I see a builder using Parrish, I feel bad for the new homeowners if they ever have any issues with the cabinetry because I know what will happen. Of the builders I talked to, they also know and will be phasing out Parrish for a different company in the future.

In preparation for moving into a new home we bought a refrigerator at Parrish. Even though it was in the back room I was assured that it was new. Apparently it was not. It came scratched & had a bad dent on the side panel. They did get a new panel for it but it took them 4 months to do so. Rhonda promised to send me the manual but she never did. We have had it serviced already.

If possible I would give this cabinet business minus stars. A terrible experience all round starting in the showroom, shoddy workmanship, heel dragging on making it right, or more accurately, mostly right. The fronts of the cabinets look fine, but it definitely got ragged past that. If this is what you get for this price range, save up a little more for better quality and service.

Wish I can give negative stars. They are unfortunately used by my current warranty company and were called/​emailed to come service a garage door that gets stuck regularly. Needless to say they took a week initially to schedule. Then they show up and supposedly one of the tracks was loose and didn’t align the sensor, worked for a day and was back to doing the same thing as before. Called the warranty company again and it took 3 weeks to hear anything back from Parrish. Supposedly their email system was not working, I call bull shit because that was the same excuse they used on a previous reviewer. So they schedule me after 3 weeks and nobody shows up. I wonder if my new email will also be lost. Maybe NSA intersected it and doesn’t want my garage door fixed? This is a horrible way to run a company.

I wish I could give less than one star. I wanted to buy my fireplace directly from Halycon and should have. My contractor pushed for Parrish. I think he got a kick back on my $ 10,000 fireplace. What a disaster. It broke within a week; they never finished the install, and two months later, my NEW contractor (the old one turned out to be a thief), had to call no less than six times a day to get them to do anything. I started getting involved to try and get help, and had the same experience. HOURS and HOURS for a call back. Terrible customer service. Aggravation. That is what you will get for your $ 10,000 fireplace. They will swear they wil call you back, but they won’t. It is NOT worth it. Find another way. TRUST ME. This is the worst mistake you can ever make. I wouldn’t take something from this company for free. It isn’t worth it.

Unbelievably bad. Wish I had seen the reviews before our horrific encounters

BEWARE! Horrible workmanship, over 1−½ years and they still have not fixed anything. My $ 4000 hood over my stove leaks cold air, because the unit they put in my new house (built 2012) is a unit that hasn’t been manufactured since 2008. My $ 5000 fireplace doesn’t work… because they jammed the metal chimney up flush with the spark arresters and the smoke can’t escape. So my house (and furniture and clothes) fills with smoke. They lied about why it is installed wrong. They lied about inspecting it. They never call back or put you on their busy schedule. It takes months to hear their excuses and more lies.
Pick anyone else, ANY ONE else, besides Parrish. Worse company ever!!!

Our builder uses this company for cabinets. The cabinets are very poor quality, made out of mdf instead of real wood. The laminate (not stain) peels off and easily chipped. These cabinets should be in trailers, but that’s about it I am going to Home Depot or the knot hole to replace my 1.5 year old crappy Parrish cabinets.

Buyer beware! This group has horrible customer service and then claim that you must not be getting their emails. They complete vague plans and get a deposit with assurances that they will be fine. However, the design they made was not sufficient to even carry the weight of the counter tops. When you try to adjust the plans even though their are almost 2 months before installation they say NO CHANGES. We have lost more than $ 1,000 in deposits and now must hire a new cabinet maker. HORRIBLE!

We are in the process of building a home right now and I am sure all of you know the pains of remodel/​building/​construction. It has been a pretty miserable experience so far and we are counting down to the close date… WOO-​HOO! But the one saving grace has been Jimmy Carter at Parrish & Company. He has provided us with amazing service and makes us feel like he is really working with us toward a common goal.
We had Jimmy add extra cabinetry that he designed to our house, and it is literally one of our favorite things in our house! All of the cabinetry he installed in our kitchen, dining, bathrooms and laundry have been fantastic. The quality is amazing and he came up with great recommendations that we didn’t even think of.
Jimmy is also providing us with a great selection of cabinetry hardware and appliances after close. We did research online and he offered us extremely competitive prices, so we didn’t even question using him. He has kept in close contact with us, even if it is to tell us he will get us an answer on X date.
Parrish and Company also provided our garage doors which are beautiful and our fireplaces. The Carolina gas fireplace is fantastic and the garage doors are great quality.
When we plan to add something new to our house, we won’t hesitate to call Parrish & Company.

My husband and I were attempting to have a garage door opener installed and what seemed like an easy enough task turned into a very difficult one. I would like to start off by saying our home is a new build and we were told to keep the warranty on our garage door we had to use parrish’s service for the opener or the warranty would be voided on the door. After several attempts we finally got an appointment. My husband stayed home to be there when the door was installed and much to our surprise they were a no show. Bad enough, right? Well it gets worse… our contact at the company never called us that day or the next. It took my husband several tries before finally getting ahold of someone. When he did finally talk to someone he let them know he was not alright with the missed appointment nor was he happy we were paying above market rate for the product we were receiving (we assume it was more because they know you can’t go elsewhere without voiding your warranty) The contact seemed to careless about the issues we had and was unprofessional. Needless to say we opted to seek out an alternate provider…
I have never written an online review, but felt compelled to warn others.

I worked with Rhonda on a kitchen remodel and it was one of the easiest processes I had with the whole remodel process. The cabinets were beautiful and the installers were some of the nicest people to work with. I would totally use them again!