Monterone At Round Rock

Renting recently at this place, I can say the management has not improved. It was severely difficult to reach them by anything other than walking into the office (the phone line won’t even let you get to a person most of the time, you have to wait for a callback).
They failed to note that the manager okay’d waiving the $ 200 administration fee in our file and subsequently tried to charge us after we’d been living there for a while. We weren’t offered any kind of compensation for having been forced to pay extra on the rent beyond a credit towards the –next– rent.
They denied the referral bonus to our friends, as the manager also failed to note that in our file after verbally confirming we were able to cite the friends who talked us into moving there. When we approached them about it, they used the «how you heard about us» sheet as justification for it.
The first time it rained, every window in the place began leaking water in, and we’ve yet to see them apologize or conclusively assure that the next rainstorm won’t start a mini-Noah’s flood.
The jacuzzi had black mold in it on first start-​up, and the official byline (not even listed in the move-​in documentation) is that it requires bleaching before use. Not a fun surprise to be in the tub when that happens — I felt like I was a victim in Creature from the Black Lagoon for a bit there.
The actual apartments aren’t bad themselves for the rent. The gym is in OK shape, and the theater I’m sure will be fun if they ever figure out how to hook it up again (and maybe drop the high rental cost down).
The stair setup would make HP Lovecraft proud — I recommend getting movers, as the washer and dryer hook up are –all– the way on the 3^rd floor, and the stair cases are horrendously narrow.
My verdict: Until they get new management, this one is a skip. If you can’t trust the people running it, can you really feel safe living there?

This is quite literally the worst rental experience I have EVER had in 13 years of renting, and I’ve been here less than two months. I STRONGLY Recommend you look elsewhere. The property is beautiful on the outside, but our unit is a MESS. The office staff is odd — some seem sweet, but never get back to you or complete anything they say they will. One guy, James, is possibly the worst part of living here. He told us we would have no deposit and that he would be on the property on a Sunday to give us keys. We kept asking (several times) because it seemed odd… but he continually confirmed these things and our lease even says zero deposit and has a Sunday date as the move in date. Then, the day we move in, there isn’t a soul on the property. This cost us a fortune because our movers and truck were only contracted for one day, and suddenly they’re having to reschedule other people to accommodate this mess. THEN on Monday we are told, by James, that there is a deposit after all and he tells us the amount, so we go get our checks (cashier’s checks because this place doesn’t take ANY electronic payments) and he tells us they’re no good because he forgot to tell us not to have them made out the the complex, but to some random third party. Then, when we finally get into our apartment, we find a HORRIBLY damaged floor in our «upgraded» apartment. The carpet on the front stairs is disgusting. The kitchen sink spews water all over kingdom come when you turn it on (which I was able to fix), there is an awful leak under the kitchen sink which continues to destroy the wood and stink. There were worms all over the master bathroom. One of our banisters is broken. The door to the master bedroom is split on the bottom. The wallpaper (ugly, ugly wallpaper) is peeling. There are stains in the carpet that look terrible, There’s a shelf just dangling in the fridge, stains on the stove, which was full of grease when we moved in, the floors were also dirty. The shower in the master is just stained with mildew and needs the grout replaced because it’s never coming out. There is literally a hole in the wall partially covered by an outlet plate. The entire property is basically either full of dog poo or over-​watered to the point it’s just mud. I could go on and on. They promised us a walk through with a manager or maintenance man over a month ago and we have had no such thing. Another thing I was not told was that they needed my pet’s records, Tracy was nice about it and has been very helpful (she is the only helpful person in that office). IF you do decide to rent here, I strongly recommend you avoid James. Most of what he says turns out to be misinformation, and he’s severely rude. The man literally told me my rent check wasn’t good enough and that he was going to send it back to me because it was only my part and not the full rent and then refused to give my check back saying he would SEND IT BACK. As if he needs to send my check through the post to a building twenty yards away! He’s awful. If I could figure out who actually owned this complex (our lease said Greystar, the website says Property something and our rent checks suddenly — I was informed on the day rent was due ONLY because I had to call anyway — have to say «dedicated o’connor») I would put in a real complaint. I wish I had known before now that Unilocal hid the real reviews of this property (look under the barely noticeable «filtered reviews» at the bottom) because they are accurate. Disorganized office, unavailable maintenance, rude and argumentative office staff, lack of parking, crazy fees for everything, etc. I strongly recommend looking elsewhere. This place is a dump with makeup on and the staff is seriously lacking in people/​management/​general skills.

It’s a nice facility. I like the quiet of our apartment location. Would be five if the neighbours picked up their dog waste. The place even provides bags for it.

As part of our search around North Austin for a great place to live, I was really looking forward to seeing this place. I had always been curious about it because the website pictures are AMAZING. The unit was above and beyond the call of loveliness in so many ways. Fireplaces in the family room and master bedroom, bubble jets in the master bath, massive closets, REAL hardwood floors, granite countertops all at an amazing price. So it should have been perfect right? Well it had an odd, but strong smell, and the light switch plates and caulking in the kitchen were yellowed. These things seem so easy to fix, so I thought it was kinda strange that they weren’t just fixed. Hmmmm.
Something wasn’t right at this place. In the 30 minutes I was there, one of the staff members had a phone argument and then an entirely different argument with a resident in person. A few residents who came in were hostile about the gate, which seemed kind of petty to me. As I toured the property, I saw an amazing layout, perfect pools, great trees, but an odd shabbiness to things. Random broken things or random fixed things that hadn’t been painted or plastered to blend in. Take the clubhouse for example. It’s the most amazing clubhouse I’ve ever seen, inside and out, except for the front desk area, which looks like a low rent motel front desk. Really shabby. It just made no sense.
Later, I hear they’re trying to sell the place. Whether that’s true or not, it would explain why no one seems to want to put that ‘loving touch’ on the place. So I crossed it off my list, and ultimately went for a lovely place where people seem happy with where they are.

OH MY GOODNESS! This was seriously the worse experience I have ever had in just LOOKING at an apartment! A friend of mine had told me that this apartment complex was amazing and that it was right up my alley~! Well when we went as soon as we walked in i could tell that DEBBIE did not want us living in her complex. She wouldnt even tell us the price of the apartments let alone show us around. It was incrediable how rude she was in front of other employees. I was literally shocked. I kept looking at my friend like, «is this really happening!!!» We had to have been in there less the 3 minutes. Little did she know i was looking for an immediate move in and really wanted to live there, i just didnt want any pressure! Now instead of my friend telling me how great is, we tell EVERYONE this experience and how AWFUL it was! Corporate office will be contacted about this!