Maaco Collision Repair & Auto Painting

Took my 1998 Isuzu Trooper for an estimate on a small area that faded, the young lady that looked it over and said I needed the whole car repainted for a cost of over $ 2,000. Went for an estimate to another paint and body shop who said no problem $ 600. They where bewildered by Maaco’s estimate flat out saying there trying to rip you off big time. It seem’s as a senior citizen the thought was I was stupid. My advice is stay away from this location and get estimates from honest people not thieves like these,

I just recently found my receipt for this color job and thought I’d check my Unilocal to see if I ever got a managers response. To my luck it looks like I never put up a review. My experience is a year and a half old, possibly two, and it wasn’t a good one to say the least. I went in to talk to Mike, I believe was his name, about getting my Scion tC painted with a fresh coat of Flint Mica. The had a good deal going on and Mike told me he could match the color no questions asked. Dropped the car off, and when I come back to pick it up my cars color had been changed to charcoal gray, not Flint Mica. I asked Mike what happened, and he said he would go get the tech to see what went down. The tech asked me what seemed to be the issue, as if he were on the defensive, and I explained to him that he painted my car the wrong color. The tech gives me a blank stare and asks, «If you didn’t submit a color code then we just paint the car the color we think it is.» At this point in time my mouth is simply hanging in awe… I’m no mechanic by any means, but I do have enough common sense to know that the factory car color, flint mica (the pre-​existing color of my car), and code are listed on the inside of the drivers door. Why would you need me to tell you how to do your job was my only response that I could conjure, and the tech still reverted the blame to me basically saying that I did not provide the correct info. To this day I am still baffled that they didn’t correct their mistake, and a manager was not brought in to mediate. That would have been the least they could have done. My advice to everyone is to stay completely away from this business. They are out for one thing, a profit. Be wise and take your business elsewhere…

Great guys! Great work! I highly recommend. Very friendly as well. Thanks

So I got a call from the Manager and he told me that he will try to fix it for my next car. So I took him my Nissan 350Z convertible. Well they did a better job and on the time that they said it was going to be done. They improve a lot, But the owner is the one the cares not the employees. So it has to come from the Owner to show to care for customers.

thanks mike!!! i am very happy with my professional hood paint job. lol. excellent job and got it back when promised. i dont usually write reviews but i needed to say maaco did a great job. thanks mike and all of you guys. im impressed…

I got into a front end collision on June 25^th. I had my car towed here late on the 26^th. When my husband called he spoke to Mike and we were told that no one could do it cheaper or faster. We were told that they would have an estimate of repairs within hours… little did we know it would be over 24 hours before we got the estimate. We finally got the estimate and gave the go ahead on June 28^th at 11 am. We were told by Mike that it would take 10 working days to complete which meant we would have it back no later than July 13^th. We didn’t call and check on our vehicle the entire 2 weeks. Finally on the due date we called to find out the status and we were told that they were still waiting on parts but should be done by the middle of the following week. So we waited. We followed up with Mike again on July 20^th. We were told that there was frame damage. My husband spoke to he owner and we were told that the owner would over-​see the rest of the repair and we should have back by the middle of the following week. We followed up again the following Tuesday and we were told again they were waiting on parts!!! I immediately went up on the corporate site and filed a complaint. Kerri the rep at corporate heard my concerns and told me that she would follow up with the shop. She did and Mike advised her that they were doing everything they could to get it done. I told her due to family coming in town that coming weekend that I needed it back by Thursday. She told me that most likely it wouldn’t be done until the beginning of the following week. I told her that was unacceptable. Mike called my husband and made him aware that he knew we contacted corporate and said «this is why I didn’t want to keep it here». Kerri followed up with me on Friday and Mike followed up my husband on Friday to advise that they didn’t know when it was going to be finished but would put me in a rental. We got a message on August 3^rd that the vehicle was ready and they wanted it out of there today. My husband and I went and paid and picked up the car. We took the rental back and the vehicle started to overheat. As we got closer to home it got worse. We pulled into a parking lot and immediately called the shop. The owner, Bruce, came and it was apparent that they didn’t bleed the cooling system. We were able to limp he car back to the shop where my husband had to tell the mechanic how to bleed it. My husband notice that we were charged for a replacement fog light. While we were waiting my husband went in and spoke to Mike and Mike said «well I have the new one back here. I didn’t charge you for the extra labor so we’ll call it even.» After an hour we were finally on our way home. We got home and I spoke to Kerri and voice yet more concerns that this was a rush job and that we were charged for a part that was never replaced. She contacted the shop and spoke with the owner who advised Kerri that he had no idea that Mike said that. I was told that I could get a refund for the part.
I have to say. That this is the first and LAST times EVER visit this MAACO. I have never been so appalled by the lack of customer service and just complete disregard for me and my money. They had my car for over a month which yes they finally gave me a rental but they should have maintained contact with me. If it was going to take longer they should have called and said so. If there was more damage they should have known within a few days. I would have paid for it!!! I honestly feel bad for the owner because it appears that Mike bullies him in the shop. The customer should always feel like they are your only ones even if it apparent that they aren’t. I have never in my life felt so pushed aside In my life. Kerri should probably find another job if she doesn’t want to hear complaints and make the customer feel as though their complaints whether valid or invalid are heard and acknowledged. If it wasn’t for the fact that MAACO has a warranty on the parts I would never go back to any of them!!!

Just recently returned from picking up my truck. They did a wonderful job. I had my doubts about going to Maaco after a bad experience a long time ago, but this place is wonderful. It was a really low priced professional paint job.